Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.

Customer Satisfaction 93

Customer Satisfaction CRM Actionable Insights Social Media 93

VOZIQ

APRIL 14, 2023

Customer relationship dynamics have been changing drastically over the past years. With customer expectations rising dramatically and businesses implementing a personal and far more attentive approach than before, CRM has now become a crucial element of customer retention.

Customer Service 40

Customer Service Entertainment B2C CRM 40

VOZIQ

APRIL 14, 2023

Customer relationship dynamics have been changing drastically over the past years. With customer expectations rising dramatically and businesses implementing a personal and far more attentive approach than before, CRM has now become a crucial element of customer retention.

Customer Service 40

Customer Service Entertainment B2C CRM 40

CommBox

MARCH 2, 2022

As a business owner, you must provide excellent customer service. By helping customers out in any way you can, you help improve relationships with existing customers who, in turn, will swear their loyalty to your brand. But customer service isn’t just about answering questions from emails and phone calls.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Aquire

AUGUST 30, 2021

If we had to pick one thing (apart from freshly baked goods), it’d be personalized customer service. Thanks to their lower sales volumes, small businesses can easily get to know who their customers are and what they want. What is personalized customer service? Why should I personalize customer service?

Customer Service 98

Customer Service Omnichannel Social Media B2B 98

Aquire

JANUARY 6, 2022

Using video chat technology for customer service is becoming a popular practice. Rather than relying purely on live chat or chatbots, adding video chat will ensure you offer more personal experiences to online customers. So, here’s everything you need to know about video chat technology in customer service.

Customer Service 98

Customer Service Social Media Technology Technology 98

Win the Customer

APRIL 6, 2017

Customer relationship management software has become an essential sales tool for businesses. The global CRM market grew 12.3 As CRM use has grown more widespread, the number of CRM options available to businesses has proliferated. The ability to manage contacts is one of the most fundamental features of CRM tools.

CRM 108

CRM Customer Experience Social Media Sales 108

Hodusoft

MAY 10, 2024

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. Virtual call centers leverage cloud-based technology to enable remote agents to handle customer inquiries from anywhere in the world.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Bill Quiseng

MAY 8, 2017

He examines the evolution of how organizations connect with their customers and how smaller and midsized businesses are finding ways to compete for customers with larger players in their space through the 4 C’s of customer information. Remember, customer information is constantly changing. Consistency.

CRM 98

CRM Predictive Analytics Customer Relationship Management Social Media 98

TeamSupport

DECEMBER 20, 2023

Embracing an omnichannel approach ensures that customers can switch between channels without losing the context of their requests. Implementing advanced customer relationship management (CRM) systems can help streamline information, allowing agents to provide more personalized and efficient support.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Hodusoft

APRIL 14, 2022

Understanding Customer Service Experience Outcomes Through Data. The customer-first approach is gaining importance for businesses in every industry. Today, 73% of people have confessed that customer service experience is one of the top determinators for their purchasing decisions. .

Customer Service 59

Customer Service Contact Center Omnichannel Social Media 59

Shep Hyken

DECEMBER 9, 2022

He shares how you can align your customer’s journey with their brand expectations. The customer journey is essential to any company’s success. And in today’s digital age, customer service is now more important than ever before. This could include phone, email, live chat, social media, and more.

Contact Center 108

Contact Center Sales Omnichannel CRM 108

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Use this guide to help you find the best B2B CRM for your business. What is a B2B CRM? Today’s leading CRMs tend to be cloud-based. Salesforce CRM.

B2B 82

B2B Sales CRM Artificial Intelligence 82

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? Primarily, the success of e-commerce or any customer service-related company is measured through increased customer satisfaction and loyalty.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Zendesk

JUNE 9, 2022

Your business has a multichannel strategy because you communicate with customers on various channels. While your customers may be able to contact you via phone, chat, SMS, email, and social media, those conversations stay siloed. Centralize your customer data in a CRM. Image source. gated-cta-in-post].

Omnichannel 98

Omnichannel Social Media CRM Sales 98

Fonolo

MAY 23, 2023

Customer service is all about meeting and exceeding customer expectations. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Customers want to feel seen. Contact center managers know this implicitly.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Hodusoft

MAY 10, 2023

This growth is driven by increasing demand for customer service and support across industries, as well as advancements in technology such as artificial intelligence, chatbots, and other automated solutions that can improve efficiency and reduce costs. This also leads to improved customer satisfaction and increased loyalty.

Social Media 100

Social Media Customer Satisfaction Artificial Intelligence CRM 100

SugarCRM

FEBRUARY 26, 2019

Even in 2019, plenty of businesses aren’t entirely sure what Customer Relationship Management (CRM) solutions can do for them specifically. It’s so easy to make a CRM choice based on what others are doing, as if safety in numbers is somehow an insurance policy against failure. But it’s not. Yup, the answer is technology.

CRM 43

CRM Social Media Sales Government 43

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. Now, it’s time to drill down into the details.

Customer Experience 83

Customer Experience ML Social Media CX 83

Hodusoft

NOVEMBER 17, 2021

An omnichannel contact center software automates business communication by updating all available channels in real-time, including customer service and communication. Additionally, customers can select the mode that suits them the most, resulting in higher customer satisfaction and a more personalized experience.

Contact Center 98

Contact Center Omnichannel Social Media Artificial Intelligence 98

Fonolo

FEBRUARY 14, 2023

Because your customers expect to be able to reach you on their preferred type of channel — this can include chat, email, social media, and more. Most marketing CRM software has these capabilities, so it makes sense to harness their power for your contact center.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

SugarCRM

SEPTEMBER 20, 2022

Modern CRM tools, applications, and infrastructure are getting very powerful and much easier to work with. To take advantage of these new capabilities, any forward-looking organization must acknowledge that data is at the core of every marketing, sales, or customer service strategy. What Is Data Enrichment?

CRM 26

CRM Data Entry Actionable Insights Social Media 26

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar? Not only this.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. The queue is full to the brim with customers who were unable to call in over the last couple of days. Your agents are rushing through each call, letting their customer service level slip to meet the demands.

Contact Center 87

Contact Center Technology Technology Artificial Intelligence 87

DMG Consulting

AUGUST 2, 2017

In this age of digital transformation, customers and prospects must be able to easily access an enterprise from any channel – phone, self-service (websites, interactive voice response (IVR) systems, intelligent virtual agents (IVAs)), email, chat, co-browse, SMS, social media and video.

Contact Center 96

Contact Center Social Media CRM Customer Relationship Management 96

Hodusoft

JANUARY 1, 2023

This is where call center software allows businesses to provide quick, effective, and trustworthy customer service as well as manage multiple customer communication channels such as phone, SMS, instant messaging, live chat, email, and social media. What is Call Center Software? Let’s discuss each in brief detail.

Social Media 52

Social Media Omnichannel Compliance Start-ups 52

Comm100

SEPTEMBER 19, 2022

Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior customer service. It also improves the level of interaction between your company and its customers. CRM integrations. Social media integrations.

Social Media 63

Social Media Artificial Intelligence AI Customer Satisfaction 63

ECXO

MAY 14, 2024

Invest in Relationships: Prioritize long-term relationships over short-term gains. This means listening to feedback, providing excellent customer service, and being genuinely interested in the welfare of customers and partners. Social media platforms offer a space for authentic storytelling and community building.

B2C 52

B2C B2B Artificial Intelligence Non-Profits 52

Zendesk

FEBRUARY 21, 2024

Inside sales is the process of selling remotely over various communication channels, like phone , email , messaging , or social media. This type of selling is sometimes referred to as remote sales, virtual sales, or social selling because of the digital focus. They nurture relationships to turn leads into customers.

Sales 52

Sales Social Media CRM B2B 52

Sprinklr

SEPTEMBER 20, 2021

What’s more, Australian consumers are increasingly surfacing their complaints on social media, particularly in the target growth demographics, such as 18–34-year-olds, which are far more likely to use electronic means to communicate with your organisation. A quarter were about customer service issues (25%).

Machine Learning 88

Machine Learning CXM Social Media CRM 88

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. The queue is full to the brim with customers who were unable to call in over the last couple of days. Your agents are rushing through each call, letting their customer service level slip to meet the demands.

Contact Center 67

Contact Center Technology Technology Artificial Intelligence 67

Zendesk

MAY 19, 2022

Being able to understand and identify customer pain points is a key sales skill for reps. If a customer’s biggest need is ecommerce software and you’re trying to sell them customer service software, you’re unlikely to make the sale. Social selling. Customer relationship management (CRM) systems.

Sales 98

Sales Non-Profits B2C CRM 98

VOZIQ

MAY 17, 2023

Customer churn is due to several factors, such as poor customer service, ineffective marketing strategies, and stiff competition. High customer churn can result in significant revenue loss and impact the company’s reputation, among many other repercussions. Customers expect reliable and prompt service from the providers.

Social Media 52

Social Media Customer Expectations Customer Relationship Management AI 52

MattsenKumar

JULY 31, 2023

To ensure exceptional customer experience , it’s essential to implement quality monitoring solutions in the call center. Train Your Agents Training your call center agents on customer service, product knowledge, and effective communication skills is crucial to delivering a customer-centric experience.

Social Media 52

Social Media Customer Feedback Customer Satisfaction Customer Relationship Management 52

SurveySensum

SEPTEMBER 6, 2023

I started by reading reviews, seeking advice from friends, and checking social media. To my surprise, I found numerous positive reviews and recommendations from delighted OnePlus customers. They shared stories of excellent customer service, speedy issue resolutions, and fantastic phone features. Not just that.

NPS 52

NPS Social Media Net Promoter Score Customer Loyalty 52

Ameyo Callversations

SEPTEMBER 8, 2021

In the age of chats and social media, the call center is still a key to manage customer queries. It’s the closest experience towards face-to-face customer engagement. Nowadays, many contact centers use an omnichannel strategy for customer service with the hope of reaching the greatest possible audience.

Social Media 93

Social Media Contact Center Sales Entertainment 93