customer-delight-do-the-math 
Customer Bliss
NOVEMBER 30, 2016
Stewart and Patricia O’Connell, authors of Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight. SURPRISE AND DELIGHT. Surprise and delight” has become a mantra for customer experience. We say forget about surprising customers – just delight them.
Myra Golden Media
DECEMBER 5, 2018
This team is surprising and delighting me with one of the best customer experiences I’ve ever had. My two biggest takeaways from this team of fantastic nurse technicians are Be Intentional and Put Customers Over Tasks. Eli serves my dad like he’s a son, not a nurse technician. Here’s what they taught me.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Intercom, Inc.
MARCH 25, 2021
This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. Jeanne is one of the leading voices on customer-centric leadership. In fact, she wrote her first book, Chief Customer Officer , long before that type of role was even widely known. What will your legacy be? The lesson?
Intercom, Inc.
SEPTEMBER 30, 2021
According to the National Research Council and Institute of Medicine, one in five children has a mental, emotional, or behavioral disorder, and about 80 percent of them do not receive the mental health care they need. The company means a great deal to both of them. Here are some of our favorite takeaways from the conversation: 1.
Intercom, Inc.
MAY 3, 2018
She’s worked in product from early-stage startups all the way up to publicly traded companies like Rackspace and Square, a company with the sensitive task of handling customers’ money. Survey responses and numerical data are great, but they don’t replace the context of a 1:1 customer conversation.
Intercom, Inc.
JANUARY 14, 2021
With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.
Intercom, Inc.
JULY 11, 2019
But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. It becomes harder for the folks running things to make time to be inside their customers’ minds. Speak the customer’s language. Short on time?
Expert insights. Personalized for you.
88 
Let's personalize your content