Part 1: The Difference Between Customer Sentiment Analysis and Customer Distress Index and Why You Should Pay Attention
TeamSupport
JUNE 29, 2020
When handling customer issues at a company level, you have to manage multiple contacts per customer, multiple tickets per company, and usually multi-layered issues. That's a lot of information to keep track of, and today’s customers expect you to know what's going on at all times. Find out in Part 2.
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