Bill Quiseng

APRIL 25, 2021

With restrictions being lifted and vaccinations for everyone available soon, now is the best time to assert yourself to reinvent your customer experience. As a direct result of the pandemic, customer expectations have changed dramatically. So, the experience before the pandemic is no longer good enough. Involve everyone.

Mystery Shopping 190

Mystery Shopping Customer Experience Hospitality Hospitality 190

Zendesk

APRIL 3, 2023

Under relentless earnings pressure, companies will often resort to exorbitant fees, cutting product quality, and reducing customer service to save a dime. This short-sighted outlook only undermines the true goal: creating long-term profitability.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

SurveySensum

JANUARY 26, 2022

Top customer experience trends in 2022. Optimizing customer experience for mobile devices. Meeting customer expectations. Providing instant fulfillment for online customers. The expectations of customers keep changing and so do the trends. Top customer experience trends in 2022.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Callminer

MARCH 6, 2020

Matthew Lyons is the Director of Content at Game Gavel. Matt has been playing video games his entire life and pushing evergreen gaming and tech content throughout the internet for the last 10 years. Matthew can be described using one single word – passionate. What is Matthew most passionate about?

Customer Service 207

Customer Service Start-ups Education Gaming 207

SugarCRM

OCTOBER 27, 2022

Customer expectations are continuing to rise every day, which means businesses must operate in ways that meet new CX standards set by the digital environment. Top 5 Priorities Leaders Can Take on to Create a Customer-Centric Environment.

B2B 26

B2B E-commerce CRM CX 26

Callminer

MARCH 6, 2020

Matthew Lyons is the Director of Content at Game Gavel. Matt has been playing video games his entire life and pushing evergreen gaming and tech content throughout the internet for the last 10 years. Matthew can be described using one single word – passionate. What is Matthew most passionate about?

Customer Service 182

Customer Service Start-ups Education Gaming 182

Shep Hyken

NOVEMBER 7, 2022

To navigate this new environment, many firms have turned to partners to help them better serve both their business and retail customers. My Comment: The pandemic (just two years ago) forced most companies to step up their customer service game. Customers expected a different level of service that was more than just good service.

Customer Service 14

Customer Service Outlook Customer Loyalty CX 14