SurveySensum

JULY 17, 2023

Creating a memorable retail shopping experience, both online and in-store, is like taking your customer on an amazing trip so that even after the trip is over they always come back for more. This includes product review, checkout process, delivery experience, etc. But how to do that? And how can you incorporate them?

Retail 52

Retail Customer Experience Sports Touchpoint 52

Shep Hyken

OCTOBER 4, 2022

Winning the World Cup in Customer Experience. The Link Between Soccer (Football) and Customer Service. Shep Hyken interviews Gregorio Uglioni, a customer experience specialist, host of CX Goalkeeper , and author of Customer Experience 4 (CX4). What can customer service teams learn from soccer teams?

Sports 57

Sports B2C Social Media Gaming 57

Shep Hyken

NOVEMBER 8, 2021

Each week I read many customer service and customer experience articles from various resources. The Great CX Debate: Should Customer Experiences Be Effortless or Exceptional? 4 Customer Experience Strategies Inspired By Vincent Van Gogh by Chip Bell. Here are my top five picks from last week.

Customer Service 85

Customer Service Retail Hospitality Hospitality 85

Shep Hyken

SEPTEMBER 19, 2022

Each week I read many customer service and customer experience articles from various resources. 4 Ways Brands Are Boosting Customer Loyalty by Scott Clark. CMSWire) Customer loyalty refers to customers who continue to do business with a brand as a preference over competitors.

Customer Service 57

Customer Service Social Media Artificial Intelligence Customer Loyalty 57

PeopleMetrics

MARCH 13, 2015

According to an article in the New York Times this week, Slack is "one of the fastest-growing business applications in history." However, if your company has not yet adopted new communications tools, don''t despair. You can adopt some simple methods today to improve employee and customer engagement. Are you on Slack ?

Close the Loop 109

Close the Loop Customer Experience Net Promoter Score Voice of the Employee 109

Steven Van Belleghem

APRIL 6, 2020

Brian is Global Innovation Evangelist at Salesforce, a global keynote speaker and 8-time best-selling author. What will customer experience look like in a post-Corona world? To answer that question requires first answering another one: what will the customer look like by then? Brian Solis. We need to get back to basics.

E-commerce 52

E-commerce Customer Experience Start-ups Innovation 52

Qualtrics

FEBRUARY 17, 2020

It’s the biggest Experience Management event on the planet, so there’s something for everyone. Check out our guide to the must-see customer experience (CX) sessions at this year’s X4; From the most inspirational stories to the thought leadership that will give you plenty of ideas to get ahead of the game. And that’s just day 1!

Customer Experience 29

Customer Experience B2B CX Government 29

Qualtrics

SEPTEMBER 12, 2019

Building a customer-insights program that allows companies to listen and then act on customer feedback is essential, but isn’t easy. To be truly customer-centric you need to empower people at all levels of your organization to listen to the customer and act on insights. Make listening a group activity.

Customer Feedback 24

Customer Feedback CX Voice of the Customer Customer Service 24

Qualtrics

OCTOBER 10, 2019

Increasingly, online and offline customer experiences form part of a merged ecosystem where shoppers move freely between multiple channels. To provide the levels of ease and personalization customers now expect, brands must engage their audiences seamlessly across all touchpoints. Multiple channels, one customer relationship.

Retail 34

Retail Touchpoint Hospitality Hospitality 34

Qualtrics

FEBRUARY 18, 2020

Thursday will see Ryan Smith return to the mainstage, alongside talkshow legend Ellen Degeneres and renowned researcher and author of no fewer than 5 New York Times bestsellers, Brené Brown. Brand + Product Experience - 14:00 // Weds, March 11. Employee Experience - 16:00 // Weds, March 11. And that’s just day 1!

Healthcare 32

Healthcare Touchpoint Retail CRM 32

Qualtrics

FEBRUARY 17, 2020

Thursday will see Ryan Smith return to the mainstage, alongside talkshow legend Ellen Degeneres and renowned researcher and author of no fewer than 5 New York Times bestsellers, Brené Brown. Take your XM program to a new level with world-class thought leadership. Brand + Product Experience - 14:00 // Weds, March 11.

Government 34

Government Gaming Healthcare Innovation 34

Qualtrics

FEBRUARY 18, 2020

Thursday will see Ryan Smith return to the mainstage, alongside talkshow legend Ellen Degeneres and renowned researcher and author of no fewer than 5 New York Times bestsellers, Brené Brown. Join industry visionary Bruce Temkin to explore the Human Experience Cycle (HxC) and how it impacts every part of our lives.

Government 29

Government Touchpoint CX Education 29

Qualtrics

FEBRUARY 18, 2020

Thursday will see Ryan Smith return to the mainstage, alongside talkshow legend Ellen Degeneres and renowned researcher and author of no fewer than 5 New York Times bestsellers, Brené Brown. Join industry visionary Bruce Temkin to explore the Human Experience Cycle (HxC) and how it impacts every part of our lives.

Education 29

Education Government Social Media Healthcare 29

SugarCRM

JANUARY 21, 2020

We launched several new products, announced exciting acquisitions and introduced the world to a whole new suite of solutions to help companies succeed at marketing, selling and customer service. 20: Welcome to the New SugarCRM! 17: What Is Continuous Cloud Innovation—and Why Do You Need It for the Customer Experience?

Net Promoter Score 26

Net Promoter Score CRM Customer Journey Map NPS 26

Qualtrics

FEBRUARY 18, 2020

Thursday will see Ryan Smith return to the mainstage, alongside talkshow legend Ellen Degeneres and renowned researcher and author of no fewer than 5 New York Times bestsellers, Brené Brown. Take your PX program to a new level with world-class thought leadership. And that’s just day 1! 14:00 // Weds, March 11.

Artificial Intelligence 29

Artificial Intelligence Healthcare Government Start-ups 29

Shep Hyken

NOVEMBER 28, 2022

Each week, I read many customer service and customer experience articles from various resources. When CEOs Engage Directly with Customers by G. Harvard Business Review) Customer expectation in the United States has held steady for the last decade, while customer satisfaction has deteriorated.

Customer Service 11

Customer Service Contact Center Social Media Manufacturing 11

Qualtrics

JUNE 30, 2020

In this series we'll discuss all things digital, digital marketing, digital analytics, digital strategy, and digital customer experience. But people still wanted that moment where they could like, you know, maybe it was their morning coffee, they wanted to sit down and experience something. Becca in New York, right?

Start-ups 26

Start-ups Innovation Government Technology 26