Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Logicalware

JUNE 13, 2023

In today’s customer-centric landscape, businesses face the challenge of meeting customer expectations for convenience and automation while ensuring a seamless customer experience. The solution lies in striking the right balance between technology and human touch, with a focus on enhancing the Agent Experience.

AI 52

AI Sentiment Analysis Machine Learning Start-ups 52

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? One area where AI has already made a significant impact though is in customer experience. The concept of hyper-personalization, which involves creating a personalized experience for each customer, has become a reality, thanks to AI technologies.

AI 52

AI Customer Experience Social Media Machine Learning 52

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

MARCH 3, 2022

Studies state that companies still find it difficult to stand out in the competition based on the customer experience they provide. As per Gartner Group, 89% of the companies still compete to stay on top in the minds of customers. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . When you have too many customer personas and a huge audience pool, you need to manage it. Take a look. SurveySensum . Seamless Integrations. Text Analytics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. A high NPS can also help you increase your customer lifetime value (CLV). Instead, you can leverage AI and machine learning to address this issue.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. A high NPS can also help you increase your customer lifetime value (CLV). Instead, you can leverage AI and machine learning to address this issue.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

Ameyo Callversations

AUGUST 24, 2022

These efforts are based on a combination of AI, NLP and Machine Learning (ML). Unlike traditional bots with pre-coded responses, conversational AI bots are designed with the ability to: Deliver personalized customer experience Boost customer loyalty with your brand Influence customers’ perception positively.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Zendesk

JANUARY 25, 2024

Now, businesses are utilizing AI models that use machine learning to create human-like, conversational interactions. Though documenting complaints has come a long way from that clay “ticket,” it’s still just as important to meet and exceed customer expectations. Here are a few notable examples.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

SurveySensum

NOVEMBER 10, 2023

Measure and improve customer satisfaction by collecting user opinions and addressing their concerns. It is designed to help businesses gain actionable insights from customer feedback data. It provides real-time feedback collection and reporting, enabling businesses to respond promptly to customer concerns and feedback.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

VOZIQ

JANUARY 1, 2024

This enables you to detect and address issues proactively and identify opportunities to improve products, optimize campaigns, allocate resources effectively and build a customer-centric culture. Analyzing Sentiments Not all customers express their dissatisfaction. Neither do all negative sentiments pose equal churn risk.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

SurveySensum

OCTOBER 17, 2023

High interest rates, endless documentation, technical glitches, a lengthy loan process, and incompetent customer support are a few issues that customers face. So, to ensure long-term success, NBFCs should focus on improving customer satisfaction, which should go beyond mere transactions.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

UJET

DECEMBER 10, 2020

And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Basic NLP uses key phrases such as “refund” or “delayed” to generate responses to customer queries and direct interactions. Customers and Business Leaders Win with Virtual Agents, Too.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Basic NLP uses key phrases such as “refund” or “delayed” to generate responses to customer queries and direct interactions. Customers and Business Leaders Win with Virtual Agents, Too.

ML 72

ML Customer Service AI Sports 72

Lumoa

JANUARY 23, 2018

If you work in a big company with large number of customers (or users), you most probably receive a lot of feedback: people write about their experiences, complain about the things that do not work and tell about the things they love. Some companies use other metrics , such as Customer Effort Score or Customer Satisfaction.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121

SurveySensum

APRIL 5, 2022

Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . Text and Sentiment Analytics. Customer Feedback. And not just that. Best Features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SugarCRM

APRIL 21, 2022

But using aspects of artificial intelligence (AI) or machine learning (ML) to augment workers’ knowledge can help prioritize workload focus. Also, the use of sentiment analysis helps automatically redirect sensitive incoming cases to more skilled or senior customer service/support agents.

CRM 29

CRM B2C Sentiment Analysis Artificial Intelligence 29

Zendesk

OCTOBER 25, 2023

The key to running a successful business is creating an environment that fosters an exceptional employee experience (EX). When employees are happy, customers get better service, which improves customer satisfaction (CSAT) and, ultimately, your bottom line.

AI 52

AI Sentiment Analysis Artificial Intelligence Start-ups 52

Lumoa

MARCH 12, 2023

How important is customer experience, really? Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. The result? Higher brand loyalty.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

SugarCRM

SEPTEMBER 26, 2019

A small or mid-sized growing business just looking for competitive advantage that will allow them to offer an improved customer experience, reduce costs, or even improve employee morale can take advantage of AI today. AI in CRM is revolutionizing the way businesses make decisions and improve customer experience.

CRM 22

CRM AI Artificial Intelligence Sentiment Analysis 22

Zendesk

JANUARY 30, 2023

Most businesses understand that customer expectations have risen sharply over the past few years, and that when a company fails to meet those demands, the effects on the bottom line can be grievous. What is customer sentiment analysis?

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

Hodusoft

FEBRUARY 16, 2024

IP PBX Software- Optimizing ITSP Call Management for Superior Customer Experiences In today’s swiftly evolving era of the Information Technology Service Provider (ITSP) industry, it has become a necessity to ensure efficient management of call routing to deliver excellent customer experiences.

Customer Experience 52

Customer Experience Sentiment Analysis Artificial Intelligence Technology 52

C3Centricity

SEPTEMBER 24, 2017

Harnessing technology to enable companies to adopt a customer-first strategy. A 2016 Forrester report shows that while 72% of businesses say improving customer experience is their top priority, only 63% of marketers prioritize implementing technology investments that will help them reach this goal! What do you think?

Technology 48

Technology Technology Manufacturing Transportation 48

Fonolo

FEBRUARY 2, 2023

Statistical machine learning This type of automation technology focuses on analyzing and mapping patterns in your customer and data, agent activity, and much more. In short, call center automation makes it easier for agents to resolve customer issues in a single interaction.

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140

Intercom, Inc.

MAY 22, 2019

It’s all part of a customer-centric philosophy that emphasizes empathy and self-awareness over a staid corporate vision. Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. What’s keeping companies from prioritizing customer experience?

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

SurveySensum

SEPTEMBER 19, 2022

An efficient VOC program helps you identify customer problems and expectations so that you can work on them, improve customer satisfaction and enhance their experience with your brand. How does the voice of the customer help businesses? And they focus on providing better and better experiences to their customers.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

Qualtrics

OCTOBER 9, 2020

Customers are tracking steady improvements in agent usage of low-effort skills and behaviors which we’re seeing reflected in better post-call survey scores and, ultimately, greater customer satisfaction. Can conversational analysis detect the tone and keywords being used? But they can’t make a business decision on that.

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20

SurveySensum

FEBRUARY 11, 2022

This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia. One, it is best for SMEs and developing-stage companies who avidly want to listen to their customers and act on their feedback. . Leverage the potential of machine learning with SurveySensum’s text analysis.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

Intercom

AUGUST 11, 2022

She’s also an advisor, co-hosts the aptly named Human Insight Podcast, and is the author of User Tested: How the World’s Top Companies Use Human Insight to Create Great Experiences. Then, tie it to a business goal such as reducing costs or increasing customer satisfaction.

Start-ups 59

Start-ups NPS Sentiment Analysis Artificial Intelligence 59