SugarCRM

JANUARY 25, 2024

zazen Water , a provider of alkaline water solutions in Australia, is recognized for its use of SugarCRM to support business growth and customer satisfaction. Through strategic integrations, zazen Water automated its business and customer service operations to streamline high-order volume processing.

Real Estate 29

Real Estate Transportation CRM Sales 29

Aquire

JULY 16, 2021

United Airlines has soared to new heights with its Agent on Demand customer service platform — providing fliers with easy, contact-free access to real-time information and support. This innovative technology dramatically enhances our excellent customer service delivery tools as United customers fly our global network.

Technology 52

Technology Technology Transportation Innovation 52

Fonolo

APRIL 17, 2019

This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings. The long, confusing process of rebooking cancelled flights are not flying with Air Canada customers. lana (@Lana1995X) March 22, 2019.

Transportation 78

Transportation Contact Center Social Media Innovation 78

SugarCRM

NOVEMBER 9, 2022

Engenco, partnering with CRM Online Australia Pty Ltd , receives special recognition for their use of Sugar Mobile to support field-based team members providing a diverse range of innovative products and solutions for transportation.

CRM 49

CRM Transportation Innovation E-commerce 49

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Uniphore

JANUARY 25, 2022

As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. And it’s a two-way street.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Chip Bell

APRIL 14, 2020

Mattresses do not fold up to be neatly transported in the back seat of a car. With prior agreement from the furniture store, I mailed in a check for sixty dollars so my friend could pick up and transport the new mattress. Customers remember what you give them long after they have forgotten what you take from them.

Transportation 53

Transportation Customer Loyalty Retail Customer Experience 53

Comm100

MAY 23, 2022

Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students have learned to expect service when, where, and how they want it. Today’s higher education customer service needs to be student-centric, and that requires a digital-first solution.

Education 52

Education Transportation CX Start-ups 52

C3Centricity

SEPTEMBER 24, 2017

It was Marco Pacheco , Executive Director at JP Morgan who inspired me recently to talk more about this aspect of a customer-first strategy, when he shared the slide on the right on LinkedIn last month. . Amazon did not kill other retailers, bad customer service did. What do you think? Make sure that’s what you offer!

Technology 48

Technology Technology Manufacturing Transportation 48

Beyond Philosophy

MAY 23, 2019

I have been working as a global Customer Experience consultant for nearly twenty years. Never have I ever heard a customer say, “I just wish I could be hassled a little more.”. We don’t like it when things aren’t easy in a Customer Experience. Uber disrupted the cab industry by improving the payment experience.

CX 79

CX Transportation Retail Manufacturing 79

Zendesk

FEBRUARY 21, 2024

No longer are they just selling products or services—they’re building relationships and selling a great customer experience. Transportation costs range from the cost of company cars, fuel, and flights to sales meetings, trade shows, and conferences. They nurture relationships to turn leads into customers.

Sales 52

Sales Social Media CRM B2B 52

Steven Van Belleghem

MAY 19, 2020

That will be a big part of the future of work and building a fantastic customer experience too. José Teunissen, Projectleader Innovation Implementation @ bol.com. We want to keep evolving and innovating as a company, which has become harder and quicker since we are dealing with this crisis. . Future of customer contact.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52

Intercom, Inc.

FEBRUARY 23, 2018

Just over 200 years ago the first steam-powered train entered service on The Middleton Railway in northern England and began transporting coal between Middleton and Leeds. The Industrial Revolution’s innovations in transport allowed businesses to operate at a scale which just wasn’t feasible before.

Customer Relationship 181

Customer Relationship Transportation Start-ups Sales 181