Steven Van Belleghem
JUNE 6, 2021
It’s supposed to be both a culture as well as an operating model that puts customer obsession, a long term focus and permanent innovation at the centre of everything that the company does. This customer obsession and working backwards from their pain points to drive useful innovation has been the company’s North Star from the get go.
Steven Van Belleghem
JUNE 29, 2020
A study from PwC shows that only 49% of consumers say that the healthcare customer experience is satisfactory. It’s safe to say that health-related organizations, ranging from insurers to pharmaceutical companies, are not really perceived as the most customer centric. Converging into platforms and ecosystems.
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SugarCRM
JUNE 1, 2023
Process optimization and customer experience (CX) go hand in hand, although not many seem fully aware. Elmeq Motion , on the other hand, has seen the immense potential of articulated processes and the delivery of extraordinary experiences to its customers. Download our Case Study and get more insights!
Confirmit
JANUARY 15, 2020
In this video, business leaders in the Market Research, Customer Experience, and Employee Engagements worlds talk about their experience of working with Confirmit. They highlight Confirmit's deep expertise across Voice of the Customer and Market Research, and discuss how Confirmit helps them to reach their objectives.
CX Journey
MARCH 13, 2019
The report saw nearly 270 responses from the CX community, with each participant providing insight on the trends, challenges, and investments shaping customer experience. The real challenge comes in when rationalising outlay to improve the brand’s customer experience based solely on predictions of increased future revenue.
Zendesk
OCTOBER 31, 2023
Even beyond technology, generative AI is asserting itself in finance, pharmaceuticals, and art. In 2023, these brands embraced the possibilities of generative AI Companies have had a year to experiment with generative AI, with many finding ways to simplify their customer journeys and personalize the customer experience.
Qualtrics
DECEMBER 5, 2019
What is disruptive innovation? The term ‘disruptive innovation’ is attributed to Harvard professor of business Clayton Christiansen , who helped develop the concept in the 1990s. The term is now applied to any business that shakes up the status quo of a sector and finds new ways to compete for customer dollars. Request a Demo.
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