ClearAction

APRIL 3, 2015

Why Customer Experience Excellence Requires HR Engagement. People are at the center of providing or receiving customer experiences. And it’s commonly accepted that engaged employees are a prerequisite to high-value, engaged customers. Improve customer experience by eliminating CX functional boundaries.

Customer Experience 121

Customer Experience VOE Scorecard Government 121

PeopleMetrics

JANUARY 29, 2014

At every level of sports, there are coaches. You might want to know if your sales representative utilized their shiny new iPad during the sales call, but the customer is more concerned with understanding the presentation and deriving value from their investment of time in the meeting. Customer Experience' Click below.

VOC 96

VOC Sports Voice of the Customer Case Management 96

ClearAction

OCTOBER 25, 2022

You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. What’s the point of customer experience management, ultimately? To maximize value to customers, employees, partners, and investors.

CXM 71

CXM CX Sports Customer Experience Management 71

Shep Hyken

JUNE 25, 2021

The keynote on the second day of the event was Troy Aikman, who was interviewed by Fiserv’s CEO Jeff Yabuki about sports, of course, as well as about leadership and business. a leading consulting service for the major voice of the customer (VOC) platforms, helping clients in a variety of industries. Talk is cheap.

Sports 102

Sports VOC Voice of the Customer CX 102

Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). Is Your Voice of the Customer Data Failing to Deliver Change? An investment in the employee experience is an investment in the customer experience. You’re Not Alone.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

ClearAction

SEPTEMBER 27, 2018

Customer-centered business requires truly customer-centric goals, values and structure — shaped by outside-in thinking infused in processes, policies and motives — and fine-tuned with systematic internal engagement, improvement and innovation of the end-to-end customer experience, and inherent momentum.

Business Growth 74

Business Growth Non-Profits Sports Innovation 74

Qualtrics

FEBRUARY 17, 2021

have realized that customer experience analytics and direct customer feedback are the hallmarks of building effective situational intelligence. Before Kristi arrived, Deluxe had multiple brands and online sites that had neither a consistent experience nor standardized monitoring that could help them reach that goal.

VOC 26

VOC E-commerce Sports CX 26

Execs In The Know

MAY 18, 2021

But what type of research should customer experience (CX) leaders be looking for, and how should they incorporate this research into their improvement efforts? The focus should be on the overall experience. What problem does this solution solve, and what is the impact on the experience? What about feedback?

Voice of the Employee 92

Voice of the Employee Voice of the Customer Sports CX 92

CX Journey

DECEMBER 11, 2014

But if you want to understand whether your VoC data is accurate, this could be an indicator that it’s not. Some customers may humor your request for feedback by giving straight-line answers or “Christmas-tree” the questionnaire, as you may remember from your grade school days. B2B metrics voice of customer'

B2B 62

B2B VOC Start-ups Sports 62

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Let’s look at a sports analogy for enlightenment. Voice of Customer Maturity Today 2. So, what does it mean?

VOC 62

VOC B2B Close the Loop Non-Profits 62

ClearAction

OCTOBER 1, 2018

The Future of Customer Experience Calls Urgently for a Significant Shift Lynn Hunsaker. The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. Faulty CXM Trajectory.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

ClearAction

NOVEMBER 4, 2020

Intentional Customer Experience as North Star for 2021 Lynn Hunsaker. In a time when customer attitudes and behaviors are shifting and evolving rapidly, companies are finding customer intelligence uses — across all functions enterprise-wide — to be vital to survival. Intentional Customer Experience as North Star.

Customer Experience 77

Customer Experience Invoicing Sports VOC 77

Qualtrics

NOVEMBER 21, 2019

For more than 20 years, Bruce Temkin has been a central figure in the world of CX ( customer experience ). From his influential thought leadership at Forrester, to founding the Customer Experience Professionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX.’. And watch for hours on end.

Retail 22

Retail Entertainment CX Start-ups 22