Reducing Churn by 12%: The Impact of Onboarding Surveys in Retail Fintech
SurveySensum
DECEMBER 25, 2023
Surveys right after a touchpoint? They’re like lifesavers, reducing customer churn and protecting customer experience. Catching feedback when it’s most impactful—that’s the key. Yes/No) Let’s uncover how the company acted on the responses step-by-step and closed the feedback loop.
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