Beyond Philosophy
NOVEMBER 30, 2023
Budgets significantly affect whether you can afford the technology that can help you gather data and measure your results. So, that profit analysis skill set is another crucial area when building a program that will get the whole company to embrace the customer. The Legal Team Is Essential, Too.
Hodusoft
JANUARY 24, 2024
Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important.
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Callminer
MAY 12, 2020
The existing body of tools, technology and assorted integrations that your company already has at its disposal should be taken into consideration before you make a final decision on a new tool to bring into your ecosystem. A comprehensive access management implementation is key in this area, as are firewalls and scheduled backups.
DMG Consulting
APRIL 14, 2023
Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. This includes delivering context-based resource materials from the knowledge management system or knowledge base.
DMG Consulting
AUGUST 13, 2018
The ACD uses a variety of technologies and applications to determine the appropriate treatment for each interaction. Within nanoseconds, the ACD identifies the customer (or prospect), calculates their value to the organization, and checks to see if this is a new or ongoing interaction.
DMG Consulting
JUNE 8, 2021
The more advanced IA offerings have expanded their capabilities and benefits far beyond their initial contact center audience but are struggling to demonstrate their value to customer experience (CX) executives who continue to concentrate on marketing and sales functions. Product Innovation.
Hodusoft
JANUARY 18, 2023
One solution that’s gaining popularity is the use of call center technology, which allows doctors and other healthcare professionals to connect with patients and each other remotely. 3CX allows agents to work remotely, whether they are in the office or working from home and offers call recording for legal and quality assurance purposes.
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