Aquire

OCTOBER 20, 2021

That’s why a well-structured, easy-to-read knowledge base should form a core part of any modern company’s improved customer service approach. These databases of help articles boost customer experience, create internal efficiency, and help position your brand for future success. What is the purpose of a knowledge base?

Social Media 52

Social Media Start-ups AI Sales 52

TeamSupport

JANUARY 25, 2019

Too often, customers rush to the phone whenever an issue or question pops in to their mind. While having customer conversations is great, too much communication can be harmful and have a negative impact on your business. Let’s dig in to understanding the true value of an online customer portal ….

Education 45

Education Sales 45

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Jeanne Bliss.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Aquire

AUGUST 13, 2021

That’s why a well-structured, easy-to-read knowledge base should form a core part of any modern company’s improved customer service approach. These databases of help articles boost customer experience, create internal efficiency, and help position your brand for future success. What is the purpose of a knowledge base?

Social Media 52

Social Media Start-ups AI Sales 52

Aquire

JANUARY 20, 2022

With more and more brands for potential customers to choose from every day, how can you make sure you stand out from the crowd? A well-thought-out customer service strategy may well be the answer. What is a customer service strategy? The benefits of adopting a customer service management strategy.

Customer Service 52

Customer Service Customer Journey Map Social Media Net Promoter Score 52

Aquire

SEPTEMBER 14, 2021

Customer service automation may have been around for a while, but it keeps improving as technology advances. It should be the result of careful planning and based on customer service needs and expectations. What is customer service automation? What are the advantages of automated customer service?

Customer Service 59

Customer Service Artificial Intelligence Construction Start-ups 59

Fonolo

MAY 9, 2018

Goal setting and self-improvement often go hand-in-hand, and nowhere is this more true than in the world of business and retail. And, in departments as busy and bustling as customer service, having an agreed upon set of milestones to guide productivity will be a breath of fresh air for in any company. The S.M.A.R.T

Customer Satisfaction 89

Customer Satisfaction Retail Customer Service Start-ups 89

SugarCRM

MAY 19, 2022

Today, AI is responsible for everything from smart assistants to manufacturing to self-driving cars—and sales and marketing have been early adopters. Today, companies use AI to predict customer behavior, serve more people, better target campaigns, forecast trends, etc. Self-driving cars (e.g., Automated customer support.

AI 26

AI Artificial Intelligence Sales Manufacturing 26

Comm100

JANUARY 14, 2016

Consequently, as newer technologies enable more ease in performing business transactions, consumers will have higher expectations when it comes to customer service and sales support. In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone.

Customer Service 0

Customer Service Social Media Non-Profits Sales 0

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Fonolo

FEBRUARY 7, 2013

The best way for a call center to stand out as a leader is through the customer experience. Most callers will begin subconsciously rating their customer experience from the beginning of the interaction, regardless of the channel; phone, web, social media, or mobile app. Customer Satisfaction Decreases as Hold Time Increases.

Contact Center 62

Contact Center Social Media Omnichannel Customer Satisfaction 62