Fonolo

SEPTEMBER 28, 2022

They might feel a little fatigued after the interaction, so post-call surveys should be short and sweet. Here are some more tips for writing a solid after-call survey. Let’s say your customers are patients at a healthcare facility. 33% of customers prefer social media communication with a company to phone calls.

Net Promoter Score 138

Net Promoter Score Contact Center Healthcare Customer Satisfaction 138

Aquire

JANUARY 24, 2022

By 2023, the banking, retail, and healthcare sectors will save 2.5 billion customer service hours by adopting chatbots. Chatbots will save banking, retail, and healthcare industries $11 billion annually by 2023. Eighty-two percent of Indian customers surveyed have messaged a business to make a purchase or reservation.

Healthcare 98

Healthcare Real Estate AI Artificial Intelligence 98

Comm100

JANUARY 11, 2023

According to a study on chatbot impact , overall market preference for chatbots as the primary mode of communication for customer service now sits at 45%. Healthcare: 10%. Without automation facilitating regular touchpoints throughout the customer journey, both customers and organizations benefit. Travel: 16%.

Customer Service 85

Customer Service Healthcare AI Artificial Intelligence 85

Zendesk

MARCH 24, 2021

Our Zendesk Customer Experience Trends Report 2021 found that 75 percent of people are willing to spend more money on a brand that provides a stellar experience. So, how can you make sure to deliver great customer service every time? Read on for some real-life bad experiences, as told on social media, and learn how you can avoid them.

Customer Service 98

Customer Service Social Media AI Omnichannel 98

Zendesk

OCTOBER 20, 2023

You must define how you will gather feedback so you can better understand the needs and pain points of customers.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

AUGUST 3, 2023

They guide you on how to leverage the gathered insights to improve your customer experience journey. SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. The customer support is outstanding.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52