CSAT.AI

OCTOBER 13, 2020

With a worldwide pandemic forcing customers indoors and businesses online the need for technological solutions accelerated the creation and adoption of AI tools. Already stressed customers would have been further pushed to their limits. Comfort with these technologies improved in areas of retail, healthcare and deliveries.

AI 52

AI Customer Service Machine Learning Artificial Intelligence 52

Confirmit

DECEMBER 17, 2018

The company provides customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or abroad. Working closely with Confirmit, Bupa Global has built a solution that enables; A clear, single view of all ongoing customer surveys.

Text Analytics 40

Text Analytics Customer Experience VOC Healthcare 40

Comm100

JUNE 23, 2022

HIPAA – The security standard for the healthcare industry, protecting personal health information. The use of chatbots for customer service is growing rapidly every year. In 2022, 58% of customers surveyed said they’ve used chatbots for simple customer service, compared to 43% just two years prior.

Compliance 84

Compliance Education CRM Healthcare 84

Zendesk

MARCH 24, 2021

To keep customers happy, agents need to be able to spend as much time as it takes to solve an issue. Using technology that promotes proactive support, like chatbot widgets that help identify common customer complaints. Here are some tips to get you started implementing this type of technology. Context is key.

Customer Service 98

Customer Service Social Media AI Omnichannel 98

Comm100

NOVEMBER 13, 2022

Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Chatbots provide exactly this and, now powered by improved technology and AI, consumer acceptance is growing fast. Healthcare – Decrease customer wait times and increase CSAT.

AI 52

AI Healthcare Start-ups Machine Learning 52

Experience Investigators

JULY 26, 2022

Customer experience is a set of tactics disconnected from strategy. When customer experience is seen as a set of tactics like customer journey mapping, responding to customer complaints, or sending customer surveys, it’s going to be an ad hoc mess of outcomes.

CX 52

CX Sports Customer Journey Map Hospitality 52

SurveySensum

AUGUST 9, 2022

In this article, we’ll discuss each of these tools in detail and compare them to understand the best survey tool for the customers’ needs. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. 2 – Customization capabilities. SurveySensum.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Intercom, Inc.

MAY 22, 2019

The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. While there’s always room for carefully executed customer surveys, companies need to think about creative ways to harvest customer feedback from all types of customer interactions.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Zendesk

OCTOBER 20, 2023

Establish customer feedback methods to amplify the Voice of the Customer That leads to the next step: collecting feedback to amplify the Voice of the Customer. You must define how you will gather feedback so you can better understand the needs and pain points of customers.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Qualtrics

NOVEMBER 22, 2019

Traditional customer feedback is almost entirely focused on a company’s HQ, in so far as that’s typically where customer surveys or feedback programs are designed. It’s an outside-in approach to hearing the voice of your customers. And it’s a vital part of any program.

Outlook 36

Outlook Social Media Healthcare Customer Feedback 36

Customer Bliss

JUNE 22, 2018

The ‘Make Mom Proud’ Standard for How to Treat Your Customers ,” I stopped at Nasdaq in Times Square for a #NasdaqSpeedReads interview with Lyanne Alfaro. Voice of customer, survey, journey mapping, etc. Lyanne was a great interviewer, and I hope you’ll watch the video. Not able to watch right now?

CX 48

CX Healthcare Customer Experience Start-ups 48

Qualtrics

MAY 20, 2019

They know how much is being spent on healthcare, benefits, training, deployments, and how long it takes on average to move service members and their families to a new duty station. Author Bio: Stephanie Thum is a Certified Customer Experience Professional (CCXP) and Chief Advisor for Federal Customer Experience at Qualtrics.

Government 24

Government Entertainment Healthcare Retail 24