Aquire

AUGUST 10, 2021

Looking to create a knowledge base and provide 24/7, automated, self-service support for your customers? Well, this post is going to show you how to do just that…and in 7 easy steps. That’s the main reason you need to create a knowledge base: because a good part of positive customer experience depends on it. Learn more.

Engineering 98

Engineering Start-ups CRM Sales 98

Zendesk

OCTOBER 25, 2023

What is AI for employee experience? AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks.

AI 52

AI Sentiment Analysis Artificial Intelligence Start-ups 52

Zonka Feedback

OCTOBER 1, 2022

This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. However, merely introducing new features from time to time will not work. What is Product Improvement?

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? One area where AI has already made a significant impact though is in customer experience. The concept of hyper-personalization, which involves creating a personalized experience for each customer, has become a reality, thanks to AI technologies.

AI 52

AI Customer Experience Social Media Machine Learning 52

Zendesk

AUGUST 19, 2021

To get the answers to those and other common questions about conversational marketing, we went straight to an expert. The conversational marketing experience typically involves a widget and some form of automation. The visitor selects one of the available answers, which prompts another question.

Sales 98

Sales Start-ups Technology Technology 98

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. We were all given a little empathetic medicine this year.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? You will also share your positive experiences with your friends and colleagues. A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Shep Hyken

JULY 11, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 3 Ways to Create a Better Customer Experience That Increases Conversions by Joel Comm. My Comment: How do you measure CX?

Customer Service 21

Customer Service Social Media Contact Center CX 21

ClearAction

APRIL 17, 2019

In every company where customer experience is a hallmark of their success, the CEO is the ringleader of customer-centered management. In Maslow’s hierarchy of needs, customer experience is as fundamental to successful enterprise as safety is to human development,” observes Borghesi , who is a Senior Advisor with ClearAction Continuum.

Non-Profits 69

Non-Profits Customer Experience Management Start-ups Gaming 69

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic. How do you take action on customer experience? Listen to your customers.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Experience Investigators

SEPTEMBER 19, 2023

Whether you’re new to customer experience management or a seasoned leader, it can feel challenging to know where to prioritize your time and resources, can’t it?! There is a lot of area to cover when designing better customer experiences. It’s understandable for CX leaders to want to address everything, everywhere, all at once.

CX 90

CX Net Promoter Score Artificial Intelligence Invoicing 90

SurveySensum

FEBRUARY 20, 2024

It’s about creating an experience that leaves your customers feeling like they’ve had the best experience every time they interact with your business. Track key CX metrics such as CSAT score, NPS , and customer retention rates to gauge how well you’re fulfilling customer needs. How does it make you feel?

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

SurveySensum

FEBRUARY 20, 2024

It’s about creating an experience that leaves your customers feeling like they’ve had the best experience every time they interact with your business. Track key CX metrics such as CSAT score, NPS , and customer retention rates to gauge how well you’re fulfilling customer needs. How does it make you feel?

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. Whether you’re new to customer experience or coming for little inspiration, this is the right place. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

JULY 20, 2023

Simple, by asking me the right question at the right time. If the store had sent me a survey right after my visit, inquiring about my shopping experience, I would have gladly highlighted the QR scan issue. For instance, On a scale of 1-5, how would you rate your shopping experience with us? Sounds like a plan, right?

Retail 52

Retail Customer Feedback CX Social Media 52

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. Whether you’re new to customer experience or coming for little inspiration, this is the right place. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience?

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

CX Journey

MAY 16, 2018

If you’ve ever used its services, you’ve probably had the chance to directly witness one of the crucial reasons for its success. So, if you’re interested in building a customer experience that will keep your customers coming back, it’s beyond convenient to adopt the extraordinary customer experience practices developed by Amazon.

E-commerce 67

E-commerce Customer Experience Education Retail 67

Help Scout

NOVEMBER 28, 2018

In this article, we’ll cover several ways to improve customer service with live chat for your organization. From the ability to deliver instant answers to providing a better customer experience, and from increasing agent productivity to collecting data to inform product decisions, adding chat to your support repertoire is essential.

Customer Service 40

Customer Service Start-ups Customer Satisfaction CX 40

CommBox

FEBRUARY 9, 2022

Every business’ survival lies in successful sales at a large scale, but selling your products and services is no easy task. Using efficient tools is critical to engage with customers wherever they are and sell across channels 24/7. . Today, successful sales are also the outcome of the experience you deliver to your customers.

Sales 98

Sales Omnichannel CRM Finance 98

Confirmit

MAY 29, 2018

For instance tracking your relationship NPS over time gives you an indication of whether your CX initiatives are having an impact on loyalty. The key question to calculate the score is “How likely is it that you would recommend Company X to a friend or colleague?” How Does Net Promoter Score (NPS®) Work?

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40