Zendesk

JUNE 21, 2023

For example, customer advocates can encourage other individuals to buy from your business by sharing their unbiased experiences. For example, customer advocates can encourage other individuals to buy from your business by sharing their unbiased experiences. Zendesk CX Trends Report 2023 What is brand advocacy?

Social Media 52

Social Media Net Promoter Score Education Construction 52

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Customer Bliss

MAY 30, 2017

Claudiu Coltea is the Executive Vice President and Head of Customer Experience for Citizens Financial Group. He’s a perennial customer experience leader with a background at Gallup, in health care, and in operational roles. He designed a best-in-class customer experience model now utilized across a global footprint.

CX 48

CX Healthcare Hospitality Hospitality 48

Comm100

AUGUST 1, 2018

The picks on this month’s series of best CX Posts cover a wide variety of topics focused mostly on the future of customer experience and the trends that are shaking up the industry. The executives are expected to deliver long-term solutions to improve customer experiences. But what exactly is the problem?

Customer Experience 40

Customer Experience Social Media Start-ups Non-Profits 40

Customer Bliss

JUNE 22, 2018

The ‘Make Mom Proud’ Standard for How to Treat Your Customers ,” I stopped at Nasdaq in Times Square for a #NasdaqSpeedReads interview with Lyanne Alfaro. Lyanne was a great interviewer, and I hope you’ll watch the video. As always, I’d love to hear your thoughts on the interview and the book.

CX 48

CX Healthcare Customer Experience Start-ups 48

CX Accelerator

OCTOBER 7, 2019

More and more companies are realizing the importance of formalizing and strategizing the customer experience. However, many are unsure where to start, which leads to a common question, “How do you build a customer experience strategy?” The customer experience begins with your staff and their employee experience.

CX 261

CX Customer Experience Non-Profits Contact Center 261

CX Accelerator

OCTOBER 7, 2019

More and more companies are realizing the importance of formalizing and strategizing the customer experience. However, many are unsure where to start, which leads to a common question, “How do you build a customer experience strategy?”. This article will help you understand what a CX strategy is and how to build one by.

CX 182

CX Customer Experience Non-Profits Contact Center 182

CX Accelerator

OCTOBER 7, 2019

More and more companies are realizing the importance of formalizing and strategizing the customer experience. However, many are unsure where to start, which leads to a common question, “How do you build a customer experience strategy?”. This article will help you understand what a CX strategy is and how to build one by.

CX 182

CX Customer Experience Non-Profits Contact Center 182

ClearAction

NOVEMBER 16, 2023

When you’re mature in a sport, it means increased motor skills, strength, power, and in many cases, reduced risk of injury. Top-tier athletes’ actions are second nature to them (embedded in their psyche or a matter of routine/habit) and they can adapt instantaneously to whatever is needed at the moment. Outline: 1.

VOC 62

VOC B2B Close the Loop Non-Profits 62

Steven Van Belleghem

MAY 3, 2022

You can listen to our podcast conversation here: [link]. The simplest way to illustrate this is with one of my own experiences. And as always, I wanted to write down my top insights here on my blog as well: Going above and beyond. They accomplish boosting this surprise and delight in two ways. This was on December 31 st at 3.00

CX 109

CX Entertainment Sports Customer Feedback 109

Zendesk

FEBRUARY 9, 2023

According to the Zendesk Employee Experience Trends Report , 42 percent of managers forecast employee churn rates to increase in the next year. Employee turnover refers to how many employees leave an organization in a given period of time. Sounds scary, right? Undesirable turnover: When turnover hurts your business.

Real Estate 52

Real Estate Transportation Entertainment B2C 52

SurveySensum

OCTOBER 27, 2020

She was recently named one of the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020 and is often featured as a speaker at conferences and Customer Success publications. . This week, in the SurveySensum CX Thought Leader Series , we had an insightful discussion with her about her Customer Success Journey.

Education 59

Education Start-ups Customer Relationship NPS 59

Intercom, Inc.

NOVEMBER 25, 2021

For Dan Gingiss , at least, investing in your defense – the customer experience – is the smartest move you can make. He’s also a keynote speaker and CX expert with over 20 years of experience in the field, having led teams in social media, marketing, and customer experience at companies such as Humana, McDonald’s, and Discover.

CX 206

CX Social Media Start-ups Invoicing 206

ClearAction

FEBRUARY 23, 2015

Journey Mapping: Focus on the Customers’ Experience. In this 3-part series, we'll look at 3 keys to getting it right: focus on the customers' experience journey, map for actionability, and apply insights everywhere. DO THIS: Ask customers about their end-to-end experience regarding the solutions in your category.

Customer Journey Map 96

Customer Journey Map Customer Experience Voice of the Customer VOC 96

ClearAction

FEBRUARY 23, 2015

Journey Mapping: Focus on the Customers’ Experience Lynn Hunsaker. In this 3-part series, we’ll look at 3 keys to getting it right: focus on the customers’ experience journey, map for actionability, and apply insights everywhere. Is that representative of YOUR experience in what you buy?

Customer Journey Map 77

Customer Journey Map Customer Experience VOC Voice of the Customer 77

Customer Bliss

SEPTEMBER 14, 2017

I’m up to Episode 68 on my customer experience podcast , and while I’ve shared lessons from my guests in the past , I haven’t done it recently. All these concepts needed to be tested to understand the good/bad of customer experience. This is experience + data + conversations. Growing Your Customer Base.

Non-Profits 61

Non-Profits Start-ups Customer Acquisition Government 61

Comm100

FEBRUARY 16, 2018

As each year comes to a close, thought leaders and customer experience experts rush to offer insight on how these changes will manifest themselves in the coming months – and whether nor not they’ll leave a lasting impact on the industry. A Friction-less Experience Will Be Mandatory. Introduction.

Customer Service 40

Customer Service Social Media AI Customer Journey Map 40