ECXO

APRIL 10, 2024

Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. How can you utilize this knowledge to enhance customer experience (CX)? This leads to stronger relationships and greater customer loyalty.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

Confirmit

OCTOBER 9, 2017

In the webinar, we discussed the ways people and technology can and should work together to make the customer experience better. Start narrow, not broadly: So often Customer Experience (CX) programs try to change the world overnight – and it takes a rare company to manage such a broad scope successfully.

Gaming 56

Gaming Technology Technology CX Transformation 56

Execs In The Know

JUNE 7, 2023

Outsourcing customer experience (CX) functions has become increasingly popular as organizations strive to streamline operations and enhance customer satisfaction. Key CX Outsourcing Considerations In a recent discussion with our community of CX leaders, they shared their insights and concerns regarding CX outsourcing.

CX 85

CX Compliance Artificial Intelligence AI 85

ECXO

MAY 29, 2024

The Transformative Power of Cross-Functional Teams in Upgrading CX We all know the crazy and competitive landscape we are currently living in, right? This includes tools, technologies, information, and access to additional expertise within the organization. A strong team dynamic is crucial for fostering collaboration and innovation.

CX 52

CX Innovation E-commerce Real Estate 52

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 182

Customer Service Gaming CX Start-ups 182

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 182

Customer Service Gaming CX Start-ups 182

ECXO

MAY 20, 2024

posts header on ECXO Uncork the full potential of your business with customer segmentation and provide tailor-made CX We have discussed before the importance of a solid Customer Success team for a successful Customer Experience strategy in the business. It’s like constructing a magnificent bridge.

CX 59

CX Customer Retention Customer Satisfaction Gaming 59

Execs In The Know

MARCH 31, 2024

During her keynote address at Customer Response Summit (CRS) in Tucson, Tracy Sedlak, Senior Vice President of Customer Success at Offerpad and Execs In The Know Board Member, tackled the pivotal aspects of CX and the Voice of the Customer (VOC), weaving together insights and strategies critical for leadership.

Voice of the Customer 104

Voice of the Customer VOC Age of the Customer Innovation 104

Beyond Philosophy

FEBRUARY 1, 2021

They were not promoting any particular car model, any features, or technology but just getting a message (in primetime) out there that they are working towards using sustainable materials. . The post The 2021 Marketing Game Plan Shift – From “Buying From” to “Buying Into” appeared first on CX Consulting. Read more here.

Gaming 147

Gaming Manufacturing Hospitality Hospitality 147

Confirmit

OCTOBER 9, 2017

In the webinar, we discussed the ways people and technology can and should work together to make the customer experience better. Start narrow, not broadly: So often Customer Experience (CX) programs try to change the world overnight – and it takes a rare company to manage such a broad scope successfully.

Gaming 40

Gaming Technology Technology CX Transformation 40

CSAT.AI

FEBRUARY 22, 2023

You can get in the water by using accessible AI support apps on Zendesk to help CX and EX that integrate with what you already use. The 2023 Zendesk CX Trends Report reveals customers are becoming more comfortable with being served by AI and companies are investing in it. Plus they need to be trained on a specific data set.

AI 85

AI Sentiment Analysis CX Predictive Analytics 85

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. We had to listen. ’ It was everyone’s problem.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

Lumoa

APRIL 18, 2023

CX Survey Sample Your customers and prospects are constantly giving you data: Social media posts, sales calls , product usage patterns, emails, support tickets, product review pages, and so on. Your technology segment may be willing to spend more money for additional customizations, whereas other segments aren’t interested.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

Steven Van Belleghem

NOVEMBER 28, 2023

Just think how this could change the game for all your customer facing teams if they are augmented with this technology. Once AR technology really takes off (and I think the Vision Pro could play an important role here), it will have a huge impact on all things CX. The age of AR will usher in full transparency.

CX 62

CX Customer Experience Entertainment Gaming 62

Steven Van Belleghem

SEPTEMBER 5, 2022

I firmly believe that the way to be successful in CX, is to make sure that you are fast, easy, and fun. There’s an example of him hosting a game of trivia on a flight, announcing that the winners would receive flight vouchers and giving away a dozen tickets. Wendy’s decided to join the game as a form of clever advertising.

CX 117

CX Gaming Start-ups Customer Feedback 117

Fonolo

DECEMBER 12, 2018

2018 has been a pivotal year for customer experience (CX). Industry wide, there is now a deeper understanding of CX as a multi-faceted, complex, incredibly important piece in the success (or failure) of any brand. Read on as we detail five fascinating CX predictions to inform your 2019 CX strategy. The lesson?

Artificial Intelligence 116

Artificial Intelligence CX Contact Center Machine Learning 116

Fonolo

JUNE 14, 2018

2018 is game time. It’s time to reboot your customer experience game. Here is the reality: A poor (or even worse, unmemorable) customer experience (CX) has led to a resounding “Game Over” for many businesses in the last few years. Adapt or Perish: Be Agile with Your CX Offerings. And: It’s time for you to win.

CX 90

CX Gaming Artificial Intelligence Social Media 90

DMG Consulting

JANUARY 10, 2022

How to Make 2022 The Year of the CX. DMG respectfully suggests that companies position 2022 as the year of the customer experience (CX) and that they make the investments and changes that will enable them to deliver on their promise of providing an enhanced and differentiated customer relationship.

Net Promoter Score 83

Net Promoter Score CX Contact Center Gaming 83

Execs In The Know

APRIL 26, 2023

Organizational transformation is a hot topic for CX leaders and business executives alike. So, if you’re a business leader who wants to stay ahead of the game, it’s time to start embracing the transformative power of change. And as technology advances, so too do the number of innovations at our disposal.

CX 98

CX Innovation Artificial Intelligence Gaming 98

Confirmit

SEPTEMBER 13, 2017

So many organizations are trying to transform themselves and many look to technology as some kind of silver bullet. Technology can help, but when change isn’t fully realized, and the world’s problems are not magically swept aside, where is the blame placed? On the technology? Or the people using it?

Technology 40

Technology Technology Gaming Voice of the Customer 40

Execs In The Know

MARCH 15, 2023

To surpass their expectations, you need to stay ahead of the game. Fortunately, in partnership with ACT (Advanced Call Center Technologies), we have just released our CX Leaders Trends & Insights: 2022 Corporate Edition report which is aimed at empowering brands with the knowledge and insights needed to accomplish this.

CX 52

CX Artificial Intelligence Touchpoint Customer Loyalty 52

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 140

Customer Service Gaming Start-ups CX 140

Steven Van Belleghem

OCTOBER 15, 2023

Create some non-negotiable rules Perhaps one of my favorite Disney features is that they have “non-negotiable rules” in CX. The concept of non-negotiable rules is so powerful because too many companies draw up CX guidelines that aren’t clear enough for employees. Disney also has embraced generative AI.

Entertainment 67

Entertainment Non-Profits CX Gaming 67

Uniphore

JUNE 10, 2021

When the whole world went remote, people started calling in in record numbers, forcing businesses to reassess their customer service game. Our solution: educate centers on the power of automation and empower agents to use technology to their advantage. Transition to work-at-home with legacy technology. And there’s no going back.

Contact Center 246

Contact Center Outlook Gaming Education 246

Steven Van Belleghem

DECEMBER 6, 2021

Customers are smarter than ever and know what a good CX looks and feels like. Jeremiah Owyang, Tech Analyst @ Kaleido Insights: Brands are using NFTs to Drive Customer Engagement and Loyalty for their CX Strategy. There are two thoughts I have on CX in 2022 and beyond. The customer’s expectations continue to evolve.

CX 123

CX Customer Experience Non-Profits Social Media 123

SugarCRM

AUGUST 3, 2021

Creating seamless customer experiences (CX) throughout your business is more critical than ever before. Fortunately, SugarCRM provides a series of solutions that allows your company to deliver on CX throughout the customer’s journey from marketing to sales and service. Sugar Market is designed to answer a new paradigm.

Technology 26

Technology Technology CX Data Entry 26

ECXO

DECEMBER 26, 2023

This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. Also, I was happy to see a lot of new authors coming out of Europe, talking about CX, EX, and Design with very interesting perspectives.

CX 52

CX Social Media Sports Customer Service 52

Steven Van Belleghem

DECEMBER 14, 2021

Jeremiah, too, sees marketers increasingly adopt NFT technology to connect to their customers to drive engagement and loyalty. Rather than rely on centralized platforms, the crowd is empowered through decentralized technologies to build, manage, and own the internet they are creating. That’s really exciting, game changing stuff.

CX 104

CX Entertainment Gaming Social Media 104

Steven Van Belleghem

MAY 24, 2021

Just like that, highly effective CX leaders are proactive: they don’t overly focus on the negative parts of CX that they cannot control. This habit is where Covey tells his readers that business should not be a zero sum game. Simply put, if you are a highly effective CX-leader, both your company and the customer ought to win.

CX 98

CX Start-ups AI Customer Expectations 98

Execs In The Know

APRIL 10, 2024

Our CX Insight magazine article, “ The Power of Listening: Leveraging Customer Feedback to Drive Brand Success ,” delves deep into why customer feedback matters and how it can be a game-changer for businesses aiming for growth and sustainability. Read and download the April issue of CX Insight magazine.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

SugarCRM

JUNE 9, 2022

Technology has become the great equalizer, putting tremendous control in the hands of consumers and business buyers alike. Thanks to digital disruptors such as Amazon and Netflix, buyers expect you to know their likes and dislikes, regardless of whether you’re selling technology, energy, or equipment.

CRM 49

CRM Manufacturing Gaming Engineering 49

Fonolo

DECEMBER 8, 2023

Today’s trends are tech-driven Today’s top customer service story is all about technology. We live in an era of big data, AI, and automation, and the trends that matter in CX this year begin with the abilities – and pain points – ushered in by this technology.

Contact Center 81

Contact Center Artificial Intelligence Sports AI 81

Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Avaya Engage, June 18-21 Orlando, Florida Avaya Engage is contact center professionals looking to discover what’s next in customer experience technologies. You’ll be glad you did!

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Fonolo

FEBRUARY 27, 2023

Self-service is one of the biggest topics in CX and in the contact center world right now. While the industry is no stranger to new technologies and automation, modern self-service tools have really changed the game when it comes to supporting customers. You may have already interacted with self-service tools as a customer.

Contact Center 142

Contact Center CX Gaming AI 142

Zendesk

OCTOBER 5, 2022

In this new paradigm, net retention is the name of the game, and software businesses that aim to achieve higher growth must put as much effort into caring for and expanding existing customers as they do into acquiring new ones. Here are four areas of opportunity for software and cloud services companies who want to transform their CX.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

Lumoa

FEBRUARY 14, 2024

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. This is because CX involves many factors that are outside your direct control.

Customer Experience 83

Customer Experience ML Social Media CX 83

Lumoa

FEBRUARY 6, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. That few seem to understand that CX is a long term programme of transformation that cannot be measured in 12 week quarterly financials.

CX 129

CX Customer Experience Education Machine Learning 129