Sprinklr

OCTOBER 20, 2021

But, social suites that combine a strong social media strategy with a unified customer experience management (Unified-CXM) platform can more effectively drive the value of your social engagement to every corner of your enterprise. An omni-channel social listening strategy is the fuel that makes your customer experience engine run.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Sprinklr

AUGUST 6, 2021

Change can be exciting, but it requires vision, tenacity, and the right technology to integrate across the business in order to be successful. It should utilize customizable brief templates, enhanced workflow engines, powerful AI-driven dashboards, and other tools to help you bring your vision to your audience and keep your teams aligned.

CXM 144

CXM Compliance Social Media AI 144

SurveySensum

MARCH 26, 2024

SurveySensum goes beyond traditional CXM solutions by providing industry-specific survey templates and customizable questionnaires that allow beginners to create and deploy surveys in just about 10 minutes. No need for additional technologies to transform data into insights. It has a wide range of logic features. G2 Rating: 4.4/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

SurveySensum goes beyond traditional CXM solutions by providing industry-specific survey templates and customizable questionnaires that allow beginners to create and deploy surveys in just about 10 minutes. No need for additional technologies to transform data into insights. It has a wide range of logic features. G2 Rating: 4.4/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

DECEMBER 11, 2017

Mobile phones are the fastest adopted technology of modern times, and in the U.S A customer experience manager or CXM is the link between the customer and the company, and the person who helps coordinate CX work across these different departments. Are your processes, team-work, and technology paying off? Mobile Customer Support.

Customer Experience 47

Customer Experience Social Media CXM Contact Center 47

ClearAction

NOVEMBER 16, 2023

On the advice of the CX technology provider (per their business models), VoC managers expand their listening posts and real-time dashboards. To harvest almost-free VoC, invest in text-mining, voice-mining, and/or video-mining technologies for making use of what customers have already told you.

VOC 62

VOC B2B Close the Loop Non-Profits 62

ClearAction

DECEMBER 15, 2015

You can invest in inorganic growth : programs and technologies that entice renewals and evangelism. The ClearAction study of customer experience management practices discovered stronger business results among companies that coordinated CXM through a regular cadence of communications, meetings, and/or reporting structure.

Customer Experience 63

Customer Experience Customer Experience Management CXM Construction 63