ClearAction

AUGUST 3, 2023

After all, the programs and departments associated with CX are making up for what wasn’t delivered , but was expected. Convert Costs : almost all you’re doing to make up for something that went wrong is reversible. Previously tied-up resources and budgets were re-assigned to higher-value opportunities.

Customer Experience 62

Customer Experience Data Mining Non-Profits B2B 62

ClearAction

JUNE 25, 2023

Instead of asking mundane things already captured , use data-mining (machine learning / AI) to bring those basics to managers’ attention, and focus your energy on acting on that rather than collecting yet more redundant data in this overwhelming information age. Instead of asking about your company , ask about them.

Artificial Intelligence 62

Artificial Intelligence CX CXM Data Mining 62

ClearAction

JUNE 25, 2023

After all, the programs and departments associated with CX are making up for what wasn’t delivered , but was expected. Brand integrity gaps are the window to huge growth potential : Convert Costs : almost everything you’re doing to make up for something that went wrong is reversible. for each group’s own report.

CX 62

CX Data Mining Non-Profits Invoicing 62

Callminer

SEPTEMBER 23, 2020

To help your outbound calling operation overcome these kinds of obstacles, we’ve rounded up a selection of immensely useful tips below. Keep metrics in mind and up to date. For example, keeping them up to date is massively important, as there’s no point in having them if you don’t keep them up to date and act on them.

Contact Center 182

Contact Center Social Media Sales Data Mining 182

ProProfs

MARCH 28, 2016

Tin Can API was developed by Rustici Software when they were contracted by ADL, the keepers of SCORM, to come up with a new approach to learning systems and methodology. Let’s start by looking at the problems faced by the current Learning Management Systems and what the Tin Can API does to solve them. The Problem. Conclusion.

Data Mining 45

Data Mining Technology Technology Engineering 45

Callminer

SEPTEMBER 5, 2017

What kept me up at night were bad reviews…”. Port City Companies started in 1961 as a full-service answering service and now has three divisions, including a shipping and fulfillment center as well as Acculor, a live, phone-based employee call-off line. The biggest problems keeping QA teams up at night are…”. Lindsey Havens.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

SugarCRM

OCTOBER 12, 2021

As it advances, we need to make sure we’re up to date with the latest trends and developments. By combining techniques from data mining, statistics and machine learning, marketing automation platforms—such as our very own Sugar Market—allow organizations to parse and find meaning in large amounts of customer data.

Predictive Analytics 47

Predictive Analytics Data Mining CRM Invoicing 47

Intercom

MAY 31, 2022

Our Advocacy team brought it to our RAD team, who had also seen it come up in the NPS. They then had two strong data points to escalate the issue and action improvements.”. Start from the ground up with the mindset of being your customer’s advocate in everything that you do.

Net Promoter Score 105

Net Promoter Score Customer Feedback Construction Data Mining 105

CX Journey

JULY 25, 2014

He started his career as an apprentice right out of high school and has worked the same industry ever since. I love customer intelligence, data analysis, and insights and value their place in the business world. She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it.

VOC 61

VOC Net Promoter Score CX NPS 61