What is experience management (XM)? Definition & strategies
Callminer
AUGUST 8, 2023
While customer service is important, experience management can create long-lasting, positive experiences that keep customers returning and workers productive.
definitions 
What is brand intelligence? Definition, tools & more
Callminer
MAY 29, 2023
Brand intelligence offers deep insights into customers’ needs, wants, and behaviors, and empowers companies to take action to improve customer satisfaction.
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Does CDP Need a New Definition?
Customer Experience Matrix
OCTOBER 29, 2023
My definition had changed very little when we launched the CDP Institute in 2016, and has been the same ever since: “packaged software that builds a unified, persistent customer database accessible to other systems”. As CDP became popular, many vendors adopted the label whether or not they actually met even the looser definition.
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Does CDP Need a New Definition?
Customer Think
NOVEMBER 1, 2023
My definition had changed very little when we launched the CDP Institute in 2016, and has been the same ever since: “packaged software that builds a unified, persistent customer database accessible to other […]
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A Definitive Guide to Marketing Home Service Businesses
Customer Think
JULY 1, 2021
Image source While it’s ultimately up to you which direction you want to take your business, here are some definitive tips for marketing to help you grow and succeed in your […].
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Ask the Experts: What Is Your Speech Analytics Definition?
Callminer
FEBRUARY 16, 2016
It’s helpful to review speech analytics definitions to determine the right solution for your business’ individual needs. Here’s what the experts have to say.
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Don’t miss out on mentorship opportunities: Broadening our definition of mentorship
Intercom, Inc.
MAY 24, 2022
Broadening the definition of mentorship. Before offering mentorship to another person, you should always think about whether the person in question definitely wants your help and is open to being mentored. Don’t push your advice onto another person if they haven’t expressed any interest.
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VOE Definition: What is a Verification of Employment (VOE)?
Callminer
NOVEMBER 20, 2019
The post VOE Definition: What is a Verification of Employment (VOE)? Of course, entities outside of the recruiting arena may find the VOE process extremely helpful in deciding what degree of risk a potential business partner, loan recipient, etc. represents for their organization. appeared first on CallMiner.
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Break-even point | Definition, analysis, and formula
Zendesk
APRIL 11, 2022
The post Break-even point | Definition, analysis, and formula appeared first on Zendesk. Request a demo of Zendesk Sell today to easily calculate vital sales formulas, set KPIs, and keep your sales team on track to hit ambitious, achievable goals.
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What is omnichannel? Definition, strategy, and examples
Zendesk
JUNE 9, 2022
Definition, strategy, and examples appeared first on Zendesk. Using software like Zendesk can help you connect directly with your buyers and deliver the support they deserve and expect—no matter where they are, what they’re doing, or what device they’re using. The post What is omnichannel?
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What Is Voice Analytics? Definition, Tips, Best Practices, and Challenges of Voice Analytics
Callminer
MARCH 14, 2017
Definition of Voice Analytics Voice analytics are the use of a voice recognition tool to analyze and record a spoken conversation. Definition, Tips, Best Practices, and Challenges of Voice Analytics appeared first on CallMiner. This software was first leveraged for commercial purposes in the enterprise in […].
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Internal customer service: Definition, tips, and examples
Zendesk
MAY 5, 2022
The post Internal customer service: Definition, tips, and examples appeared first on Zendesk. Employees are the backbone of your business, and it’s time that companies start treating their employees with the same level of care and consideration that they give to their customers. It’s time to be an employee-first company.
Data Mining: Definition, Techniques, Tools & Tips
Callminer
SEPTEMBER 30, 2019
Gain an understanding of data mining, including data mining techniques, tools for data mining, and data mining best practices you should know.
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What is the buyer’s journey? Definition, stages, and examples
Zendesk
FEBRUARY 17, 2022
Note that every company will have their own definition of when a lead moves from awareness to consideration and from consideration to decision. Definition, stages, and examples appeared first on Zendesk. Once you understand who your ideal customer is, you need to create a journey that correlates with your sales funnel and/or pipeline.
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Customer Journey Mapping: Definition, Importance and Examples
Zonka Feedback
APRIL 5, 2024
Sometimes, customer journeys may seem simple and straightforward, however, your customers go through a variety of stages and experiences before buying your product and actually becoming your customers. Behind a chunk of customers, there is always a group of people who thought of buying a product or service but actually did not convert.
What is CSAT? Definition, How to Measure CSAT & Tips
Callminer
JANUARY 26, 2020
In this post, we discuss customer empathy and why it’s crucial for a positive customer experience, as well as tips for how you can start building and deepening customer empathy in every interaction.
VOE Definition: What is a Verification of Employment (VOE)?
Callminer
NOVEMBER 19, 2019
Employers and other entities that need to check an individual's prior work history can call upon an arsenal of tactics, including Verification of Employment (VOE).
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First Contact Resolution: Definition, Importance & 6 Ways To Improve It
Knowmax
FEBRUARY 26, 2023
The post First Contact Resolution: Definition, Importance & 6 Ways To Improve It appeared first on Knowmax.
Zendesk signs definitive agreement to acquire Klaus
Customer Think
JANUARY 8, 2024
Acquisition deepens company's commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities
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The Definitive Guide to ONLINE Customer Experience Events
Kerry Bodine
JULY 21, 2020
The post The Definitive Guide to ONLINE Customer Experience Events appeared first on Bodine & Co. With the world in flux, now’s the time to focus on growing your career and your customer experience practice. Use this list of online CX events to get started — no matter where you are in the world!
Guide to Customer Relations: Definition, Benefits, and Tips
Help Scout
AUGUST 22, 2023
A strong customer relations strategy underpins sustainable growth. Once you know the facts, it’s hard not to put these relationships first Read the full article
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What is Collection Analytics? Definitions, Benefits, and More
Callminer
AUGUST 8, 2018
Collection strategies help to determine which accounts have a higher probability of losses, categorize the different types of customers, and prioritize and target customers.
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What is the CFPB Arbitration Rule? Definition & Best Practices
Callminer
NOVEMBER 20, 2019
An understanding of the CFPB arbitration rule illuminates some of the struggles between organizations and consumers. Learn more about its implementation and its implications.
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Customer Service Experience: Definition, Tips, & Examples
Help Scout
AUGUST 22, 2023
A great service experience can save the day when things go wrong. Use these 5 steps to treat your customers to a 5-star experience. Read the full article
What is the CFPB Consumer Financial Protection Bureau? Definition, Tips, Best Practices, and Compliance Challenges of the CFPB
Callminer
MARCH 7, 2017
Consumer Financial Protection Bureau Definition The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government set up after the financial crisis of 2008 in order to protect the rights of consumers in the financial services industry. The post What is the CFPB Consumer Financial Protection Bureau?
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Text Analysis: Definition, Tools, Benefits, and Examples
Zonka Feedback
NOVEMBER 3, 2023
In today’s data-driven world, businesses are constantly searching for ways to unlock insights from the vast amounts of unstructured textual data they gather daily. It is the
Customer Support: Definition, Importance, and 8 Essential Tips
Help Scout
AUGUST 22, 2023
Learn what modern customer support is, why it's important, and how it's changed, plus discover 8 tips for delivering great customer support. Read the full article
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SaaS Customer Support: Definition, Best Practices & Examples
Zonka Feedback
SEPTEMBER 15, 2023
SaaS, short for software as a service, is a business model where a company develops a piece of software and takes full care of its maintenance, security, infrastructure, and updates. Customers, in turn, access the software by paying a recurring fee (typically monthly or annually).
What is Robotic Process Automation (RPA)? Definition, Tips & Best Practices
Callminer
FEBRUARY 25, 2020
Read how Robotic process automation works, our best practices for implementing RPA, and tips for overcoming common challenges faced during implementation.
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What is NPS? Definition, Techniques, Tools and Tips from Experts
Callminer
SEPTEMBER 9, 2019
Here’s what you need to know about Net Promoter Score (NPS), how it works, and techniques, along with expert NPS best practices you should know.
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182 What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices
Callminer
APRIL 23, 2019
The post What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices appeared first on CallMiner. Partners; Twitter: @ispartnersllc. What are your company’s biggest challenges when it comes to PCI compliance?
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The Undead: AI Can’t Die Because its Definition Keeps Changing
Fonolo
OCTOBER 31, 2018
It doesn’t follow these rules because its definition is fuzzy. “AI” The set of technologies that are included in the definition shifts with time. There are definitely cases where these technologies are delivering real ROI, including the reduction the need for agents. Think “P2P”, “big data”, “IoT”, or “blockchain”.
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Sales performance management 101: Definition and strategies
Zendesk
OCTOBER 17, 2022
The post Sales performance management 101: Definition and strategies appeared first on Zendesk. If you’re ready to improve territory management, sales forecasting accuracy, sales rep training, and compensation accuracy, start your free trial of Zendesk Sell today.
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Customer service definition, skills, and important principles for 2021
Zendesk
MAY 26, 2021
The definition of customer service. Customer service can make or break a business. But not everyone agrees on what it is or how to do it well. In this guide, we’ll share how to set your business up for customer service success.
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What is omnichannel retail? Definition, examples, and trends
Zendesk
FEBRUARY 22, 2023
Definition, examples, and trends appeared first on Zendesk. To create a strong, well-rounded experience, pair your strategy with a top-notch customer service solution that sets your teams up for success. The post What is omnichannel retail?
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What Is Customer Segmentation? Definitions, Uses and Success Tips
Totango
JUNE 17, 2021
Definitions, Uses and Success Tips appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth. Try it free to see how Spark can help you increase engagement and retention of your B2B clients. The post What Is Customer Segmentation?
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71 Live Chat Support 101: Definition, Benefits, and Best Practices
Help Scout
AUGUST 22, 2023
Discover the benefits of live chat and learn how to effectively deliver live chat support to create better customer experiences. Read the full article
Customer support: Definition, importance & 10 key strategies
Zendesk
FEBRUARY 7, 2022
Customer support definition. The post Customer support: Definition, importance & 10 key strategies appeared first on Zendesk. Whether it’s over email, messaging, social media or the phone, being where your customers are — and helping them solve their problems — should be a first-rate priority for any business.
What is social selling? Definition, index, and examples
Zendesk
OCTOBER 22, 2021
Social selling has impacted the market ever since we started trading products. A gentleman in 1600s Italy could visit a family member, adore their new statue, and ask where they got it. Market analysis indicates that consumers influenced by social media are four times more likely to spend more on purchases. That’s over standard advertising.
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Confirmit ROI Calculator – Definitions and Logic
Confirmit
JANUARY 8, 2020
Now all you need to do is go to the Confirmit ROI Calculator page, and use this document to help with any definitions or logic you might need more information on, then start filling in the blanks.
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Pre-Employment Finance Test: Definition, Purpose, Types, and Benefits
ProProfs
NOVEMBER 21, 2022
The post Pre-Employment Finance Test: Definition, Purpose, Types, and Benefits appeared first on ProProfs Learning. Ideally, the software should be user-friendly and provide readymade assessments , quiz templates , automatic grading, reporting tools, and smart configurations. .
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What is the CFPB Consumer Financial Protection Bureau? Definition, Tips, Best Practices, and Compliance Challenges of the CFPB
Callminer
MARCH 7, 2017
Consumer Financial Protection Bureau Definition. Definition, Tips, Best Practices, and Compliance Challenges of the CFPB appeared first on CallMiner. Reveal insights to provide targeted compliance coaching to agents. Dramatically improve overall compliance adherence and reduce complaints.
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What is Hosted Call Center Software? A Definition of Hosted Call Center Software, Advantages, and Best Practices for Choosing the Right Delivery Model
Callminer
MAY 2, 2018
A Definition of Hosted Call Center Software. A Definition of Hosted Call Center Software, Advantages, and Best Practices for Choosing the Right Delivery Model appeared first on CallMiner. Hosted call center software is a delivery model that differs from on-premise software and shares some characteristics with cloud-based software.
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IT Helpdesk Ticketing Systems- definition, meaning, importance & benefits
Knowmax
DECEMBER 14, 2020
IT Helpdesk Ticketing Systems- definition, meaning, importance & benefits.
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