Using AI to address five critical business challenges in healthcare
Callminer
MAY 15, 2023
From consumerization to bad debt to staffing shortages, here’s how healthcare organizations can address five of the most critical challenges in 2023 with AI.
Mon.May 15, 2023
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How to improve patient experience using gamification?
Adrian Swinscoe
MAY 15, 2023
This is a guest post by Likitha Andugula, Marketing Analyst at Upshot.ai With the advent of digital devices and technology, we have been accustomed to having […] The post How to improve patient experience using gamification? first appeared on Adrian Swinscoe.
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Are you ready for MadTech? 3 tips to help you prepare
ECXO
MAY 15, 2023
Image source: SAS If you’re a marketer, chances are you’ve heard about MadTech. But if you haven’t, don’t worry – it’s never too late to join the party. So let’s dive into what MadTech is, why it’s important, how we got here and three tips you can use to get ready for marketing in a world driven by MadTech. What is MadTech? The term “MadTech” was coined in 2015 by David Raab, founder of the Customer Data Platform (CDP) Institute.
Are Older Workers The Answer To Your Hiring And Retention Issues?
The DiJulius Group
MAY 15, 2023
The Great Reshuffle continues as the shortage of front-line and hourly workers is still strongly felt across the labor market by industries in the private sector including airlines, gyms, hospitality, all manner of office environments, and elder care, to name just a few. Organizations are struggling with finding, hiring, and keeping good people yet ageism.
The Pragmatic Path to Composability: Adapting to the Future through Modularity
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
In the Shadow of a Recession: How Confidence Can Make or Break Your Customer Experience
Beyond Philosophy
MAY 15, 2023
Every time I turn on the news, I hear about the potential of a recession. There seem to be so many conflicting opinions it reminds me of that old joke. ‘What happens when you put ten economists in a room? You’ll get 11 opinions.” Having lived through many recessions, I have seen time after time what happens. People cut back on what they perceive as the ‘nice to haves’ like training and conferences, and many businesses would include Improvement in their customer experience on this lis
Webinar – How Recurring Revenue Businesses Can Turn Contact Centers from Cost Centers to Profit Centers
VOZIQ
MAY 15, 2023
Call centers are critical to recurring revenue businesses. They are the first go-to place for customers who wish to interact with the company. However, the current outlook still considers contact centers as cost centers. Their KPIs are focused on efficiency and cost reduction and, in most cases, are not linked to actual revenue impact. Moreover, their performance improvement plans primarily revolve around improving these cost and efficiency metrics alone.
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7 Call Center Stress Causes & Management Tips For CX Leaders
Knowmax
MAY 15, 2023
The post 7 Call Center Stress Causes & Management Tips For CX Leaders appeared first on Knowmax.
Webinar – How Recurring Revenue Businesses Can Turn Contact Centers from Cost Centers to Profit Centers
VOZIQ
MAY 15, 2023
Call centers are critical to recurring revenue businesses. They are the first go-to place for customers who wish to interact with the company. However, the current outlook still considers contact centers as cost centers. Their KPIs are focused on efficiency and cost reduction and, in most cases, are not linked to actual revenue impact. Moreover, their performance improvement plans primarily revolve around improving these cost and efficiency metrics alone.
How to Win Back Disappointed Customers
Uplifting Service
MAY 15, 2023
[link] You might not expect it, but INNOVATION is a cornerstone of a healthy service culture. Why? Because the BEST way to continuously improve customer service is to build systems and processes for generating and implementing LOTS of new ideas. Our consulting clients and their staff learn to do this at every level of the organization. They get creative… and they get results.
Conducting a Reputation Audit for Business Success
MyCustomer Experience
MAY 15, 2023
Nurturing the reputation of your brand is a multi-faceted process in today’s business environment. In general, companies spend a. 15th May 2023 By Joanna Clark Simpson Head of Marketing at PissedConsumer.
Turn Payments Into Personalization: Unlock the Value of Transaction Data
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
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