Bill Quiseng
DECEMBER 6, 2023
English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed”. So, I encourage you to remind yourself and your colleagues every day about each one of these fifteen QUI QUOTES about leadership and employee engagement. ASSETS Your employees are not your most important assets. It is about how your employees FEEL about you and your company.
Adrian Swinscoe
DECEMBER 6, 2023
Today’s interview is with Shafqat Islam, Chief Marketing Officer at Optimizely, a digital experience platform software as a service provider. Shafqat joins me today to talk […] The post Personalization is pervasive but it’s not personal – Interview with Shafqat Islam first appeared on Adrian Swinscoe.
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CommBox
DECEMBER 6, 2023
In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. One such groundbreaking tool is the live chatbot. There is very little doubt today that it revolutionizes the way companies, and customer support services interact with their customers.
Qmatic
DECEMBER 6, 2023
Improving customer experience is a key activity for all businesses to work on to maintain strength in competitive markets, and using a customer journey management system is key for streamlining your efforts throughout the organization. Customer journey management systems can be simple and complex solutions, and by understanding what it is and how to use one is the first step to unlocking the true power of a customer journey management system.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
DECEMBER 6, 2023
(Image courtesy of ValueSelling Associates) On October 31, Halloween was in full swing here in the United States. When I went to sleep that Tuesday night, the nearby businesses were decked out in their spookiest best.
Hodusoft
DECEMBER 6, 2023
Dynamic Scripting: Crafting Personalized Conversations with Call Center Software In the contemporary business world, focusing on customers’ requirements and delivering a personalized experience is essential. This is particularly critical for call centers, where customer satisfaction is paramount for the business’s success. Dynamic scripting, an ultramodern approach to call center scripting, stands out as vital, enabling the creation of customized interactions.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
NGDATA
DECEMBER 6, 2023
By implementing key performance indicators and measurable metrics, marketers can effectively track and quantify the impact of their efforts. This enables them to showcase their achievements confidently, communicate their successes in financial terms that resonate with bank executives, and demonstrate the financial value their work brings to the organization.
Customer Think
DECEMBER 6, 2023
In the world of sales, the pursuit of success is relentless. Sales organizations have high expectations for their sales teams, pushing them to do better and be better. While setting goals is necessary for any type of growth, the problem arises when sales managers expect improvement without providing education.
NGDATA
DECEMBER 6, 2023
Digital technology and AI have revolutionized finance. According to McKinsey's Eric Lamarre, following a proven roadmap can provide banks a competitive advantage in the never-ending process of digital transformation. Source The post A Banker’s Guide to Digital and AI Transformation Success appeared first on NGDATA.
Customer Think
DECEMBER 6, 2023
The concept of a “Golden Path” has captivated humankind since the earliest times. While it has many meanings attributed to it, I’m using it here in a marketing context.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
NGDATA
DECEMBER 6, 2023
Credit unions, Chime, CashApp/Square, SoFi, and PayPal/Venmo outperformed banks in innovation. Filene Research Institute identified opportunities for credit unions to differentiate themselves Source The post Credit Unions Lead Banks on Innovation: Study Shows appeared first on NGDATA.
Customer Think
DECEMBER 6, 2023
Retailers might not be thankful for “50% off” signs, but as they barrel toward Black Friday, they should be thankful for Turtles, toddlers and their own employees. These three shopping influencers – and several others – have helped boost retail traffic in 2023.
NGDATA
DECEMBER 6, 2023
Banking digital marketing is complex, with trends like mobile ads, Google, social media, metaverse, and email. Consumers want local ads, but many use ad blockers. US data is shared often, and privacy is a concern. Financial services worry privacy changes will hurt marketing. Source The post 62 Digital Marketing Statistics Every Financial Marketer Should Know appeared first on NGDATA.
Logicalware
DECEMBER 6, 2023
Housing Associations in the UK serve as a vital pillar, providing homes for more than 4.4 million households. However, they are currently facing an array of challenges, from rising costs and staff turnover to housing shortages and the recent introduction of the Tenant Satisfaction Measures (TSM). Navigating these challenges while ensuring the well-being of both tenants and staff can be an overwhelming task.
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NGDATA
DECEMBER 6, 2023
Banks face challenges from oversight, innovation, and competition. Despite past issues, the last 18 months have been the best period for global banking since 2007. Financial institutions should reassess their business, identify competitive advantages, and plan for the future by focusing on scale, specialization, and diversification to generate returns.
SurveySensum
DECEMBER 6, 2023
Ever found yourself wondering w hy some businesses flourish while others struggle to keep up? Imagine your business as a vibrant garden, with customers as the colorful blooms. But, here’s the thing – how do you ensure your garden is thriving? — Enter the Customer Health Score – the secret sauce that successful businesses swear by. It’s like a fitness tracker for your customer relationships, telling you when things are blooming or need a little extra care.
The DiJulius Group
DECEMBER 6, 2023
On this episode of The Customer Service Revolution, Nicole Paul, a renowned expert in customer experience, is our guest host. Nicole plunges into the heart of customer service, discussing its potential as a competitive edge, the importance of transparent communication within an organization, and some useful methods to transform unhappy customers into brand enthusiasts.
Customer Think
DECEMBER 6, 2023
Era AI is based on a winning combination of both proprietary technology developed by CommBox and commercial large language models
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Help Scout
DECEMBER 6, 2023
Generative AI can easily handle basic questions like “What does Customers Helped mean in my email report?”— but even then it often feels like something is … missing. Here's how to benefit from AI tools without lowering your quality bar.
Customer Think
DECEMBER 6, 2023
We have all heard the proverb “It takes a village to raise a child.” It means that an entire community of people must provide for and interact positively with children for those children to experience and grow in a safe and healthy environment.
Customer Think
DECEMBER 6, 2023
From time to time, I get a question similar to this: “What do you do if someone doesn’t buy-in to the company mission or purpose and resists your attempts to link these ideals to their job responsibilities?” It’s true that not every employee will buy-in to the organization’s mission, vision, purpose, and core values.
Customer Think
DECEMBER 6, 2023
The ON platform revolutionizes AI chat, empowering businesses across diverse industries to effortlessly productize generative AI
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
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