Zendesk

APRIL 12, 2023

Even if you’re not familiar with generative AI or large language models (LLMs), you’ve probably heard of ChatGPT, the remarkably human chatbot that can generate surprisingly conversational answers, passable college essays—even dad jokes. While generative AI and LLMs aren’t exactly new, the excitement around ChatGPT has catapulted them to the forefront of global consciousness, launched an R&D “space race,” and sparked frenzied discussion about their potential impacts on information discovery

AI 98

AI Engineering Start-ups Legal 98

TeamSupport

APRIL 12, 2023

Any customer support team receives a range of customer requests throughout the day. These can include requests for adding new users, “how-to” questions, password retrieval, and more. The requests are often recurring, and a technology-based customer support tool is needed to implement an agent workflow that allows easy and efficient management of each customer request.

Outlook 98

Outlook Start-ups Business Operations Customer Service 98

Customer Service Life

APRIL 12, 2023

Image by Gerd Altmann from Pixabay One of my favorite things about writing and speaking about customer experience, customer service, and contact centers is the opportunity to connect with others in the industry and talk about topics that are near and dear to my heart. In this post, I’ll share a quick rundown of some of these recent conversations along with a handful of articles I’ve had the privilege of contributing to.

Customer Service 78

Customer Service Contact Center Voice of the Customer CX 78

CSAT.AI

APRIL 12, 2023

Omnichannel options, automation and self-service have made it possible for brands like yours to serve more customers in less time. That’s good news for your budgets and your customers. However, it’s important to effectively escalate the customer issues that need more attention. Whether from self-serve to your agents or from your agent to a manager or other department, a plan for customer service escalation is an important part of your successful support strategy.

Customer Service 86

Customer Service Sentiment Analysis Omnichannel Legal 86

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

The DiJulius Group

APRIL 12, 2023

Capturing an audience’s attention can be tricky, particularly in a corporate setting. If you can master the art of storytelling, delivering your message becomes more enjoyable for everyone. If you’re a fan of movies or TV shows, you’ll recognize good storytelling as soon as you hear it. They’re captivating. In a corporate setting, as a. Read Full Article The post 114: How Leaders Can Be Better Storytellers appeared first on The DiJulius Group.

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Hodusoft

APRIL 12, 2023

How Contact Center Software Help Insurance Companies in Enhancing CX? If you’re an insurance service provider, then you must know this. The key to success for your business doesn’t just lie within your insurance policies but also in the experience you provide to your customers. But most insurers overlook customer experience while providing services to their customers.

Contact Center 52

Contact Center Omnichannel CX Customer Satisfaction 52

MyCustomer Experience

APRIL 12, 2023

Sabio's Phoebe Asquith reflects on the company's recent Disrupt 2023 conference , and discusses how the CX tech giant is using data to ‘. 12th Apr 2023 By Phoebe Asquith Research Psychologist & Senior Business.

CX 52

CX 52

DMG Consulting

APRIL 12, 2023

The Second Act for WFM April 2023 Workforce Management (WFM) vendors finally get it. Their solutions have improved significantly during the past few years, and much more innovation is on its way to market. Vendors are delivering more intelligent and flexible applications designed to handle the forecasting and scheduling needs of a digitally transforming society, which is no easy feat.

Contact Center 48

Contact Center Artificial Intelligence AI Innovation 48

Customer Think

APRIL 12, 2023

Unified set of solutions forms the most complete end-to-end revenue lifecycle management offering to power increased efficiency and certainty

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CX Network

APRIL 12, 2023

Major brands like Duolingo and Be My Eyes are implementing ChatGPT’s AI technology to deliver innovative CX offerings

CX 52

CX Innovation AI Technology 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Knowmax

APRIL 12, 2023

The post Improving Customer Service Information Accessibility With Knowledge Management appeared first on Knowmax.

Customer Service 52

Customer Service 52

Uplifting Service

APRIL 12, 2023

[link] How can you build a self-sustaining culture of service improvement? Here’s one essential key. Everyone on your team must take responsibility for improving service. As a leader, you may encounter pushback on this idea. When you tell someone to take responsibility for implementing service improvements, you’ll likely hear all the reasons why it’s not feasible right now.

Customer Service 40

Customer Service Start-ups Customer Experience Technology 40

Comm100

APRIL 12, 2023

Accessibility is critical in healthcare. Since 2016, the United Kingdom’s National Health Service has enforced the Accessible Information Standard. In the US, the CDC follows the Disability Inclusion in Programs & Activities toolkit. In December 2022, Health Canada published its first Accessibility Plan. These policies outline the commitment of governments to keep accessibility top of mind when delivering services, programs, and communication.

Healthcare 86

Healthcare Education Government Technology 86

Customer Think

APRIL 12, 2023

Using generative AI, Suki Assistant Gen 2 will generate notes ambiently and take dictation and commands all in a single, affordable solution.

AI 52

AI 52

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