Inside Customer Service

DECEMBER 7, 2023

You're a customer service trainer. You care deeply about helping employees develop customer service skills. It bothers you when employees' managers aren’t nearly as invested. These managers take a "fix my people" approach. The manager delegates customer service training to you and expects you to do all the work. They fail to reinforce the training and employees quickly go back to their old habits.

Customer Service 227

Customer Service Start-ups 227

eglobalis

DECEMBER 7, 2023

Best Customer Experience Books 2023 in Digital Data, Design and Centricity The post Best Customer Experience Books 2023 in Digital Data, Design and Centricity appeared first on Eglobalis.

Customer Experience 133

Customer Experience Artificial Intelligence Contact Center Innovation 133

Beyond Philosophy

DECEMBER 7, 2023

I love the phrase, “None of us are as clever as all of us.” But a phrase is little more than words unless there is action that comes from it. Therefore, we ask you to submit your thoughts, ideas, or reports and statistics…anything that we can then review. Just click here to learn more and submit. To that end, Tom Martin , CEO at Glance has submitted one, and here’s what he had to say: Let me begin with my gratitude, thanking Tom for his exciting viewpoint.

AI 89

AI Customer Experience Start-ups Education 89

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. In Part 1 of our “Harmonizing the Hustle between sales and customer success” podcast series with the Customer Success Collective, Chris Dishman , SVP of Global Customer Success at Totango, drilled into the unique ability CS has in aligning cross-functional partners—sales, product, and marketing—to the opportunities that can d

Sales 90

Sales Scorecard NPS Customer Acquisition 90

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

C3Centricity

DECEMBER 7, 2023

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Gaming 90

Gaming 90

Zonka Feedback

DECEMBER 7, 2023

Efficient data collection is a significant part of almost all businesses. Whether it is customer feedback or other data, forms play a crucial role in letting businesses know about their customers, their demographics, feedback, expectations, choices, and preferences. However, physical paper forms are no longer effective in collecting efficient data from a large pool of customers spread worldwide.

Customer Feedback 59

Customer Feedback 59

Zonka Feedback

DECEMBER 7, 2023

Acquiring a new customer in today's competitive market is a triumph, but ensuring they believe choosing your brand was their best decision is the real victory. In SaaS or product-led growth businesses, customers often explore your product independently, leaving minimal interaction.

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Customer Think

DECEMBER 7, 2023

Improves Field Service and Product Quality, Enhances Customer Satisfaction, Enables IoT Connected Product Initiatives

Customer Satisfaction 63

Customer Satisfaction 63

MyCustomer Experience

DECEMBER 7, 2023

“ due diligence from customers and suppliers often begins with the annual report and other public filings. ” If you were ever in any doubt.

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Help Scout

DECEMBER 7, 2023

For customer service workers, AI and the way companies implement it can be scary. Here is an honest discussion about AI anxiety in support and some tips on how to feel more comfortable in the face of change.

AI 44

AI Customer Service 44

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

MyCustomer Experience

DECEMBER 7, 2023

I love the phrase, "None of us are as clever as all of us." But a phrase is little more than words unless there is action that comes from.

AI 52

AI Customer Experience 52

SugarCRM

DECEMBER 7, 2023

Welcome to the second part of our four-part series, Mastering Sales ROI in Manufacturing: A SugarCRM Guide. In this second part, we dive into the Art and Science Behind Sales Forecasting. In the first part of our series, we discussed The Strategic Facets of Lead and Opportunity Management , where we dove into the details of how you can masterfully craft a lead management strategy, how to master opportunity management to drive higher ROI and more.

Manufacturing 26

Manufacturing Sales Predictive Analytics CRM 26

Zendesk

DECEMBER 7, 2023

“The way we work” is a global preoccupation. Are we doing a good job? Are we driving results? Is our work meaningful? Good employee experiences are a luxury in times of economic hardship. Adequate pay, work-life balance, and benefits like healthcare go further to create positive employee experiences than perks like office pizza parties or casual Fridays.

AI 52

AI Healthcare 52