Adrian Swinscoe
MAY 24, 2023
Any regular readers of my posts here on Forbes will probably have realised by now that I am partial to a bit of research and, in […] The post The state of customer engagement: Progress, work to be done and a delicate balance first appeared on Adrian Swinscoe.
Bill Quiseng
MAY 24, 2023
A wife walks into the living room where her husband is reading. She leans over and whispers “I love you.” Nothing. She repeats louder, “I love you.” Complete silence. She stares at him and asks, “I say I love you a LOT to you. You NEVER say I love you back. Why is that?” Her husband turns to her and declares, “Look, I told you I loved you when we got married.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Think
MAY 24, 2023
Businesses have finally learned what publications knew for years: The subscription model works. However, it takes more than a great idea to grow to the likes of a subscription-based company like Spotify or HelloFresh. It takes strategic planning, including putting an emphasis on initiatives that encourage subscribers to stick around.
Zendesk
MAY 24, 2023
AI has been a part of pop culture for generations (enter: The Terminator), but the recent developments of ChatGPT and AI-powered bots have breathed new life into the conversation surrounding its role in business. Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service?
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Customer Think
MAY 24, 2023
Last November's release of ChatGPT set off a remarkable frenzy of activity in the AI space. Over the past several weeks, a host of technology companies, from start-ups to heavyweights like Microsoft and Google, have announced or rolled out appli.
Hodusoft
MAY 24, 2023
The Future of Call Centers: Predictions and Trends for Call Center Software The year 2023 is a crucial year for tech breakthroughs. The advancements in artificial intelligence (AI), 5G, and quantum computing have altered the digital landscape for good. The rapid digital transformation will revolutionize every possible industry. How can call centers be left behind?
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Logicalware
MAY 24, 2023
In today’s interconnected world, contact centres play a pivotal role in enabling seamless communication between businesses and their customers. These hubs of customer support have a rich and fascinating history that dates back several decades. Join us as we embark on a journey through time, unravelling the evolution of contact centres and the pivotal role they play in modern customer service.
Customer Think
MAY 24, 2023
Read any marketing publication or forum, and you’ll see dozens of articles on personalization, the practice of customizing interactions with each customer to foster a stronger relationship with them, with the ultimate aim being to drive engagement and revenue.
Zonka Feedback
MAY 24, 2023
Sending out NPS surveys yet unable to identify what your customers are thinking? Integrate NPS surveys within Salesforce CRM to retrieve crucial information from your customers at various points within the customer journey. Most lists of top NPS tools for Salesforce are entirely subjective.
Customer Think
MAY 24, 2023
In today’s competitive retail landscape, providing an exceptional in-store customer experience is crucial to staying ahead. According to a 2019 PwC survey, 73% of customers pointed to experience as an important factor in their purchasing decisions. Businesses that fail to prioritise customer experience risk losing out to competitors that do.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
The DiJulius Group
MAY 24, 2023
If you’re paying attention, you can find examples of leadership skills almost anywhere in life. From playing football to working in a corporate environment, good leaders stand out and inspire those around them to follow their lead. What makes a good leader? What skills do they have that make them someone worthy of looking up. Read Full Article The post 118: Ship.Shipmate.Self appeared first on The DiJulius Group.
Customer Think
MAY 24, 2023
While social media marketing is buzzing, emails remain reliable for building brand awareness. Besides being inexpensive, email marketing is an efficient way of announcing sales, re-engaging customers, and pursuing new leads. Zippia noted 347.3 billion daily sent emails around the world in 2023.
MyCustomer Experience
MAY 24, 2023
Journey Mapping is an excellent tool in experience design efforts. However, I often complain that they do not include the emotional journey.
Customer Think
MAY 24, 2023
As a customer-first strategist, I am frequently asked about customer centricity and the value it brings to a business when adopted. I, therefore, thought it would be useful to share the topics my clients ask me about most frequently and my responses to them.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
MyCustomer Experience
MAY 24, 2023
“The best way to find out if you can trust somebody is to trust them”, according to Ernest Hemingway. This applies not only to personal.
Customer Think
MAY 24, 2023
Emotional intelligence (EQ) is critical to leadership. EQ is also a crucial part of your customer experience design and delivery. Today, we are discussing EQ, what it is, and how it helps your customer strategy and leadership. Some of the best leaders have a higher EQ than IQ.
MyCustomer Experience
MAY 24, 2023
One of the key issues discussed at our recent Disrupt 2023 conference in the UK was the cost-of-living crisis and its likely impact on.
Customer Think
MAY 24, 2023
Managing risk and uncertainty is a critical skill for corporate leaders in our constantly changing and evolving business environment. There has always been a certain level of uncertainty in most industries, but this decade is only three years old and we have already faced a global pandemic, war in Europe, and a very uncertain economy.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
MyCustomer Experience
MAY 24, 2023
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.
Uplifting Service
MAY 24, 2023
[link] How do you elevate your business to a whole new level of performance? Transforming an organization and its culture is an enormous challenge. But it’s often a necessary one. So how do you get everyone on board and working to produce mind-blowing results? It starts by asking 3 key questions. Discover what they are in the video below. Plus, you’ll get to see how 4 exceptionally successful businesses launch their own transformations.
MyCustomer Experience
MAY 24, 2023
Supply chain sustainability is a top priority. In Forrester’s analysis of the Fortune Global 200 companies, 61% of the surveyed enterprises.
Zendesk
MAY 24, 2023
It’s fair to say the manufacturing industry is on the fast track to digital transformation. The pandemic exposed the fragility of our global supply chains, resulting in shortages on shelves and overstocks in warehouses. Meanwhile, as the pandemic subsides, inflation is driving up the cost of goods and logistics, putting the squeeze on companies still recovering from the aftermath of the past few years.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
MyCustomer Experience
MAY 24, 2023
How can organisations leverage voice data in contact centre operations? In the age of data-driven decision-making, organisations are.
Expert insights. Personalized for you.
246 
Let's personalize your content