Adrian Swinscoe
DECEMBER 1, 2021
This is a guest post by Asha Tarry, a business consultant, psychotherapist, and life coach, who discusses the “Great Resignation” of 2021, especially among Black and […]. The post The great resignation and integrating wellness at work first appeared on Adrian Swinscoe.
Callminer
DECEMBER 1, 2021
Read our blog for tips and best practices to choosing and buying the best omnichannel customer service software for your business.
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Intercom, Inc.
DECEMBER 1, 2021
As a sales manager, the most impactful thing you can do is coach your team. To do this effectively, it’s important to remember that every customer interaction matters when closing a deal. Study any sales coaching blog, podcast, or book and you’ll find plenty of advice on the best ways to coach your sales reps: join their calls, listen to recordings, apply a framework … the list goes on.
Customer Think
DECEMBER 1, 2021
Are you thinking about adding videos to your marketing strategy? If so, you’re in the right place. Videos are an excellent way to generate leads, build trust with your audience, and secure more sales. You may be shocked to learn that despite the explosion of visual content over the last several years, 43% of shoppers […].
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
PeopleMetrics
DECEMBER 1, 2021
This has been a big week at PeopleMetrics. In case you did not hear, I launched my second book called Pharma Customer Experience ( CLICK TO VIEW ON AMAZON ) on Tuesday (11/30). I wrote this book because pharma and biotech companies have an amazing opportunity to improve the customer experience (patients, HCPs, caregivers) and emotionally connect with these customers.
Shep Hyken
DECEMBER 1, 2021
In the best of times, it’s important to keep your best employees. In tough times, it’s even more important. Customers are beginning to feel the results of The Great Resignation , which quite honestly, is not so great. It has resulted in longer lines, longer hold times, and slower service – basically a lower level of customer service. . So, how can you keep good employees, and keep them not only engaged with their jobs but also engaged with their customers?
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Totango
DECEMBER 1, 2021
When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. This gains you the ability to implement CS at scale, giving you a winning edge over competitors who are still a generation or two behind in their deployment of CS automation. In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one.
Zonka Feedback
DECEMBER 1, 2021
57% of shoppers will abandon the cart if they have to wait more than three seconds for a page to load. 38% of users say that they will exit a website if the content is not engaging or the layout is unattractive. There could be several reasons why users leave your website without making a purchase, signing up for your newsletter, and even sending a query.
Help Scout
DECEMBER 1, 2021
Managing customer requests is a hassle without the right tool. These 11 help desk software options will help you get things under control.
Zonka Feedback
DECEMBER 1, 2021
Remote working is on the rise. Especially since a couple of years, in the pandemic period, it has become a part of the lives of many, and most people are satisfied with it. Researches suggest that 77% of remote workers feel that they are more productive when working from home. The ability to connect and interact seamlessly with their peers and clients contributes to this feeling to a large extent.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Customer Think
DECEMBER 1, 2021
What is Customer Segmentation? As a SaaS company grows, customer segmentation becomes an important tool not just for the CS team but also for the entire company. Customer Segmentation is grouping customers into different segments based on shared traits. The concerned segment will have customers that share common qualities and behave similarly. An appropriate segmentation […].
CSAT.AI
DECEMBER 1, 2021
The 2021 holiday buying season is riddled with post-pandemic challenges including: Too few employees Angry/stressed customers Delays in shipping times Increases in costs like fuel, wages. Let’s look at the current crazy state of affairs for workers, customers and businesses. Employee Shortages – Not Enough Cooks in the Kitchen. The employee shortage in certain sectors is putting a particular strain on increased holiday demands by shoppers.
Customer Think
DECEMBER 1, 2021
I recently read a blog post by Marcella Bremer for the Leadership and change magazine. You can read the entire blog post here. In the post she shares her learning from a talk that one of the founders of “Appreciative Inquiry” Ron Fry shared in one his.
ClientSuccess
DECEMBER 1, 2021
As CSMs, we all want to establish a baseline of trust and security with our customers. Customers should feel comfortable and open to sharing any issues or concerns they may have. If a customer doesn’t trust a CSM, some specific details around how they’re feeling with the product, how the team uses the features, and more could be lost in the silence.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
DECEMBER 1, 2021
Earlier this month, Michael Brenner published a great post at the Marketing Insider Group blog describing how to create compelling customer case studies. Michael offered several valuable suggestions including: Make case studies "relatable" to potent.
MyCustomer Experience
DECEMBER 1, 2021
FAs we’ve seen over the last several months, it only takes one small event to have a significant knock-on effect on supply chains. From. 1st Dec 2021. By Roger Beadle CEO.
Customer Think
DECEMBER 1, 2021
When an entrepreneur thinks about building an app? What’s their aim? To deliver fascinating results to their customers & get the most out of the app development services. Other than integrating interacting features, the one thing that holds very much importance is the UI that is the User Interface of any app. How to design […].
MyCustomer Experience
DECEMBER 1, 2021
GWhat has corporate governance got to do with customers? It’s an interesting question and one with a simple answer: Everything. But the. 1st Dec 2021. By ElementalCoSec Director.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Customer Think
DECEMBER 1, 2021
User interviews are the easiest way to learn what your customers really want so you can build products they’ll gladly give you money for. Yet, despite their clear benefits, too many product leaders and companies ignore the value of talking to users. Part of the problem is arrogance. When you reach a level of success, […].
Zonka Feedback
DECEMBER 1, 2021
As a marketer, one of the best ways to get inside the minds of customers is to gather their feedback through surveys. Designing a survey may look easy. But do you know that the order in which you ask questions can make a huge difference in your data? It is called question order bias and can happen when the response from an earlier question impacts the following answers.
Customer Think
DECEMBER 1, 2021
In writing my latest book, Customer Empathy: A radical intervention in customer experience management and design, there were four books in particular that helped me shape the narrative and inspired my thinking. So that we’re all on the same page, so to speak, empathy is understanding another person’s point of view, feeling what the other […].
Hodusoft
DECEMBER 1, 2021
Unicef eliminates manual processes to streamline for better monitoring and quality assurance. The United Nations Children’s Fund (UNICEF) is a United Nations agency which works on providing humanitarian and developmental aid to children worldwide. The United Nations Children’s Fund (UNICEF) is a United Nations agency which works on providing humanitarian and developmental aid to children worldwide.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
SurveySensum
DECEMBER 1, 2021
15 Best NPS Tools to look for in 2022. Introduction. What is an NPS tool? How to choose the right NPS tool? 15 Best NPS tools of 2022. SurveySensum. AskNicely. Nice Satmetrix. GetFeedback. Promoter.io. Delighted. Wootric. Nicereply. Retently. InMoment. Qualtrics. Medallia. Hotjar. CustomerGauge. SurveySparrow. Conclusion. Introduction. If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.
Hodusoft
DECEMBER 1, 2021
YAXXA enters new territories by overcoming operations issues. Radically, YAXXA aims at connecting the business world with a wide range of tech-savvy solutions that incorporate Cloud PBX, Unified Communication, IoT, Connectivity, and many more. by presenting dynamic, modular, smart, and influencing solutions through innovative technology offerings. No matter where and which clients they serve, they strictly adhere to their distinctive… approach; Unique, Modular, Collaborative.
Zonka Feedback
DECEMBER 1, 2021
57% of shoppers will abandon the cart if they have to wait more than three seconds for a page to load. 38% of users say that they will exit a website if the content is not engaging or the layout is unattractive. There could be several reasons why users leave your website without making a purchase, signing up for your newsletter, and even sending a query.
Zendesk
DECEMBER 1, 2021
It’s what every business strives to achieve: attract new customers, provide unparalleled service and goods, and build a relationship that ends up in years of repeat business. Getting there, however, requires more than good intentions—it takes implementing a customer lifecycle management process. This guide will help you understand what is meant by customer lifecycle management , why it’s the key to a great customer experience, and how to avoid common mistakes in developing a client lifecycle man
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
The DiJulius Group
DECEMBER 1, 2021
Chief Revolution Officer John DiJulius of the DiJulius Group discusses the most important thing anyone can collect and how it will appreciate faster than anything else. Life is all about relationships and the rest is just details. You will learn: Why you need to be extremely choosy when collecting relationships How our accomplishments are the. Read Full Article.
Help Scout
DECEMBER 1, 2021
We weigh the pros and cons of free vs. paid, plus list 5 tools to consider if a free help desk is right for your company's support team.
Customer Think
DECEMBER 1, 2021
New Pega Customer Decision Hub feature transforms customer journeys to deliver the most relevant experiences possible.
CX Network
DECEMBER 1, 2021
K V Dipu, head of Bajaj Allianz General Insurance, on the imapct digital solutions have on customer experience.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
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