Zonka Feedback
DECEMBER 10, 2020
We've built Zonka Feedback to be one the easiest Customer Feedback Software and Survey App for companies to adopt in their business. We, at Zonka Feedback, are committed towards our customers and strive to always give them the best value. This fact has been well-recognized by the popular and independent online platform Software Suggest.
UJET
DECEMBER 10, 2020
Elite athletes, like teammates in any field, require a rock-star teammate in order to reach their full potential. Michael Jordan had Scottie Pippen. Peyton Manning had Marvin Harrison. Babe Ruth had Lou Gehrig—the list goes on. Contact centers have more in common with sports teams than you might think. And there’s a very simple way to unlock each of your customer service agent’s full potential—give them a rock-star number two player.
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The DiJulius Group
DECEMBER 10, 2020
Ready for 2021? We’ve all been impacted by the pandemic but what makes your business stand above the crowd is your ability as the leader to Reimagine and Revolutionize your business model. So, how do you do that? How to Reimagine Your Business Model Transition from defense to offense. The emotional impact of the pandemic. Read Full Article. The post 5 Ways to Reimagine and Revolutionize Your Business Model appeared first on The DiJulius Group.
UJET
DECEMBER 10, 2020
Elite athletes, like teammates in any field, require a rock-star teammate in order to reach their full potential. Michael Jordan had Scottie Pippen. Peyton Manning had Marvin Harrison. Babe Ruth had Lou Gehrig—the list goes on. Contact centers have more in common with sports teams than you might think. And there’s a very simple way to unlock each of your customer service agent’s full potential—give them a rock-star number two player.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Qualtrics
DECEMBER 10, 2020
As the ever-increasing flow of information shifts power from organizations into the hands of individuals, businesses must reassess how they operate. They must continuously learn what customers, employees, and partners are thinking and feeling, redefining their business models to provide positive, personalized experiences. Identifying and closing experience gaps has become essential to the customer journey , employee engagement , and succeeding in today’s ultra-competitive and ever-changing envir
Knowmax
DECEMBER 10, 2020
The importance of effective knowledge management to support remote workers.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Qualtrics
DECEMBER 10, 2020
As the ever-increasing flow of information shifts power from organizations into the hands of individuals, businesses must reassess how they operate. They must continuously learn what customers, employees, and partners are thinking and feeling, redefining their business models to provide positive, personalized experiences. Identifying and closing experience gaps has become essential to the customer journey , employee engagement , and succeeding in today’s ultra-competitive and ever-changing envir
Intercom, Inc.
DECEMBER 10, 2020
Few are better placed to explain the concept of customer success than Nick Mehta. As CEO of Gainsight , he has done more than most to popularize the category in the B2B SaaS world, and these efforts recently culminated in the company being acquired by Vista Equity Partners for $1.1 billion. Nick’s belief that business is personal underpins his outlook, and he takes a “human-first” approach in his role.
Fonolo
DECEMBER 10, 2020
2020 was the year that companies finally realized that nobody escapes a call surge. At first, we thought it would be unfair to measure companies in a crisis with the same yardstick we use in less ‘unprecedented’ times. But then again, life isn’t fair. And it isn’t fair to keep your customers waiting on hold endlessly — especially during a crisis.
Totango
DECEMBER 10, 2020
Now, perhaps more than ever before, retaining customer loyalty is the key to maintaining a thriving business. In today’s web-based business world, clients are able to view other product choices with astonishing ease, while competitors are constantly prowling for new customers with high profile marketing campaigns. Compounding both of these factors are the economic effects of COVID-19, which have caused a significant number of companies to reduce their budgets over the course of the year.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Hodusoft
DECEMBER 10, 2020
Since the inception of the company, HoduSoft aims at designing and developing software that empowers business communication. Whether there are requirements to handle a massive call volume or streamline the communication process, we create and deliver the best possible solution ever. Our innovative software solutions for communication ensures high performance, stability, and other minute details like UI/UX.
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