Futurelab

FEBRUARY 1, 2021

Here’s an uncomfortable – yet indisputable – truth: you are in business to create and to nurture customers. Without customers – and especially without employees to create your products and to serve your customers – you have no business. Regardless of company size, region, industry, etc., you are in business for the customer, because of the customer.

Technology 246

Technology Technology Customer Experience 246

Totango

FEBRUARY 1, 2021

Hi, It definitely feels like winter. It seems it is raining and cold almost everywhere. This is exactly the right time to move to our next destination. Auckland, New Zealand. This release will take us to Auckland for the next couple of months hopefully providing you with a lot of new value. Custom notification actions in SuccessPlays. Use SuccessPlays to trigger alerts, notifications, and celebrate milestones.

Touchpoint 62

Touchpoint 62

Futurelab

FEBRUARY 1, 2021

Author and businessman Harvey Mackay once said : “You learn when you listen. You earn when you listen – not just money, but respect.”. Those words could not be truer when it comes to customer experience and to your business. Tags: Annette Franz (Gleneicki) customer experience customer feedback survey design Facebook Like. Linkedin Share Button. Tweet Widget.

Customer Feedback 130

Customer Feedback Customer Experience 130

Doing CX Right

FEBRUARY 1, 2021

Ringcentral talks to Stacy Sherman about how companies can create lasting customer loyalty through an engaged workforce. Read interview. The post Empowering Employees Leads To Better CX appeared first on Doing CX Right.

CX 52

CX Customer Loyalty Customer Experience 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Futurelab

FEBRUARY 1, 2021

You know your customers are satisfied because the customer satisfaction (CSAT) score that you see on your daily dashboard tells you as much. The score is solid. But you aren’t satisfied; you believe it could be so much better. And rightly so – it usually can be. So, what’s a company to do to earn even better CSAT scores? Tags: Annette Franz (Gleneicki) actions customer feedback survey Voice of Customer Facebook Like.

Customer Satisfaction 130

Customer Satisfaction Customer Feedback 130

1 to 1

FEBRUARY 1, 2021

Nurses and other healthcare providers are at the frontline of the COVID-19 vaccination efforts. Ann Marie Muñana, a nursing and healthcare leader at Chamberlain University who also serves on the Chicago Department of Public Health’s Scientific COVID-19 Vaccine Work Group, shared insights from frontline efforts to distribute the COVID-19 vaccines. She also reflected on what it will take to increase vaccine trust and accelerate the vaccination rate.

Healthcare 26

Healthcare Pharmaceutical CX Education 26

ClientSuccess

FEBRUARY 1, 2021

As we head into a new year, many customer success teams are looking for new ways to up the ante with their customer success efforts. After a whirlwind 2020, one of the biggest takeaways in the customer success space is that flexibility, visibility, and customer communication are the foundational keys for making any account be successful. In addition to these intrinsic efforts, many customer success teams are turning to software and technology to help boost the effectiveness of their account mana

NPS 104

NPS Education CRM Technology 104

InteractionMetrics

FEBRUARY 1, 2021

Those of us who work in B2B CX know how different this discipline is from consumer-facing / retail Customer Experience. And unfortunately, there are fewer stats, books, and articles, just less information overall about B2B CX. To solve for this, I’ve started our own Zoom roundtable workshops to be held the first Thursday of each month. For our first session, Feb. 4, 2021, we’ll discuss the unique needs of B2B customers, personas, and the needs of distributors versus users —we’l

B2B 40

B2B Customer Experience Text Analytics Retail 40

Zendesk

FEBRUARY 1, 2021

The concept of corporate social responsibility (CSR) originated with companies having to clean up after their mistakes. “It was born from when a company polluted a river, their corporate social responsibility program was how they offset that damage,” says Tiffany Apczynski , Zendesk’s former vice president of Public Policy and Social Impact. Today, companies are expected to take more proactive stances and resulting actions and to lead the way on important issues.

Social Media 52

Social Media Government Case Management Sales 52

Beyond Philosophy

FEBRUARY 1, 2021

I was sitting at home and watching the results of the closely contested US election unfold on CNN when I kept seeing a Hyundai commercial focused on sustainability. They were not promoting any particular car model, any features, or technology but just getting a message (in primetime) out there that they are working towards using sustainable materials. .

Gaming 147

Gaming Manufacturing Hospitality Hospitality 147

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