Inside Customer Service

NOVEMBER 3, 2022

The original Shake Shack location is in New York City's Madison Square Park. The first time I visited, Al Roker was there. Roker was handing out samples of his new Roker Burger. It was a special burger he created with Shake Shack to raise money for No Kid Hungry , a nonprofit dedicated to ending childhood hunger. A Today Show crew was there to film the segment.

Customer Service 207

Customer Service 207

Intercom

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. As a result, there usually comes an inflection point in the growth journey where the internal orchestration of tasks starts to feel a little out of sorts.

Start-ups 103

Start-ups Engineering Voice of the Customer Hospitality 103

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? Then, Lumoa can analyze that conversation to give you key highlights: Deep issue analysis – Lumoa can tell you what the most common issue is among all conversations Advanced AI – Lumoa will ignore non relevant parts of the conversation, such as “hell

Close the Loop 83

Close the Loop Start-ups AI Customer Feedback 83

Zendesk

NOVEMBER 3, 2022

With unemployment at a near 50-year low, many American companies have struggled to find highly skilled workers. Finding—and keeping—talent is an ongoing challenge for many businesses. And with the number of Americans who quit their jobs at a 20-year high, companies are increasingly relying on independent contractors from across the globe. Upwork is the world’s largest work marketplace where companies can find independent talent to grow their businesses, and independent talent can find work to gr

CX 98

CX AI Technology Technology 98

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Zonka Feedback

NOVEMBER 3, 2022

Employee feedback has the ability to strengthen the bond between you and your team when given thoughtfully and sympathetically. But I assume you already know that since you're looking for " positive feedback examples.".

97

97

Totango

NOVEMBER 3, 2022

In order to achieve step-change growth, you need to deliver value to your customers at scale—and across their entire journey with your company. Sounds simple in concept, but where do you start? . That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference.

Customer Acquisition 62

Customer Acquisition Healthcare Customer Journey Map Start-ups 62

Fonolo

NOVEMBER 3, 2022

Whatever the size of your contact center, there will likely come a time when you notice your numbers slipping and employees losing steam while their productivity fizzles. In a world still managing pandemic burnout and fears around health and safety, it’s easy for processes to become disjointed and for management to stop pushing for growth. Sounds like a good time to shake things up!

Contact Center 128

Contact Center Net Promoter Score Start-ups Customer Relationship Management 128

Beyond Philosophy

NOVEMBER 3, 2022

Fear is a powerful motivator for what we do. It is also a powerful tool for marketing. So, with Halloween coming up, we decided we would dive deeper into why this is and why it works to get people to do things. Some of the reasons might, well, scare you. Okay, they probably won’t scare you but will surprise you. See, we were tricking you. Wasn’t that a treat?

Engineering 78

Engineering CX Sales 78

Zendesk

NOVEMBER 3, 2022

Even the highest-performing service organizations need to know where they stand among their competitors and how they can continue raising the bar to retain their status as leaders. You can find answers in the 2022 CX Accelerator report , where CX organizations are categorized according to our CX maturity model scale and rank as Starters , Emergers , Risers , and CX Champions.

CX 52

CX Machine Learning Customer Service Customer Acquisition 52

Uplifting Service

NOVEMBER 3, 2022

[link]. If you want to create a shining service culture, you need to be sure you’re tracking the right metrics. And one metrics that many organizations miss? NEW IDEAS! . Innovation is critical because service expectations are NEVER static. If you’re not IMPROVING your service… you’re losing ground. That’s why I teach my clients how to continuously generate and implement new service ideas.

Innovation 40

Innovation Customer Loyalty Start-ups 40

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