Adrian Swinscoe

OCTOBER 20, 2021

Today’s interview is with Alan Williams, who is the Founder & MD, SERVICEBRAND GLOBAL, and helps service sector organisations to deliver significantly better business performance and […]. The post Customer purchasing decisions are increasingly being driven by their values – Interview with Alan Williams #WorldValuesDay first appeared on Adrian Swinscoe.

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The Belding Group

OCTOBER 20, 2021

If you ever find yourself doubting that you can make a difference at work, I have three stories that illustrate how easy it really is. Shaun Belding | www.shaunbelding.com.

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Shep Hyken

OCTOBER 20, 2021

Many years ago, my daughter and I were in our basement, and she found an old typewriter. She looked at it with amazement and asked, “Dad, what’s this?” I explained it was what we used before computers and keyboards were invented. We would type letters and thank-you notes on a piece of paper, without spell-check. She asked if she could play with it. It kept her busy for days.

Technology 135

Technology Technology Start-ups Customer Service 135

Customer Think

OCTOBER 20, 2021

This post will conclude my discussion of several B2B-specific findings from the August 2021 edition of The CMO Survey. In my earlier posts, I reviewed what the survey revealed about the state of marketing spending and the progress B2B companies have.

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B2B 127

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Myra Golden Media

OCTOBER 20, 2021

People in my workshops ask, “What do I say when a customer threatens suicide?” Customers in distress are stressful for customer support teams. When customers threaten self-harm or harm to others, they’ve taken the interaction outside the boundary of sincere conversation. Understand this. You’re not trained to handle people in crisis.

Customer Experience 118

Customer Experience 118

Customer Think

OCTOBER 20, 2021

Any damn fool can make something complex; it takes a genius to make something simple. —Pete Seeger As a happy byproduct of the global pandemic my wife and I now see each other during the normal workweek. As such, we started a rather mundane tradition of watching one show in the evening together: the Nightly […].

Technology 120

Technology Technology Innovation Customer Loyalty 120

Customer Think

OCTOBER 20, 2021

We’ve seen a huge evolution in how brands acquire and retain customers in the past decade. Digital engagement has become king, and any (incredibly small) lingering doubts that it’s the most vital tool in any customer engagement team’s arsenal have been well and eliminated in the past 18 months. With huge swathes of the world […].

Customer Loyalty 116

Customer Loyalty 116

Totango

OCTOBER 20, 2021

Customer journey optimization lets you map a path to consistently satisfying experiences throughout client lifecycles. This delivers better service for your customers and better results for your company, promoting higher retention rates and greater motivation for customers to become brand advocates. In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles.

Customer Journey Map 91

Customer Journey Map Touchpoint Customer Satisfaction Start-ups 91

Kerry Bodine

OCTOBER 20, 2021

Here’s how I define customer experience: It’s your customers’ thoughts, emotions, and perceptions about their interactions with your organization. These words — thoughts , emotions , perceptions — sound touchy-feely. Fluffy even. And because of that, many execs and organizations still dismiss them. But here’s what innovative organizations understand: Customer experience is the superhighway to business success.

Customer Experience 90

Customer Experience B2C B2B Retail 90

Customer Think

OCTOBER 20, 2021

Any damn fool can make something complex; it takes a genius to make something simple. —Pete Seeger As a happy byproduct of the global pandemic my wife and I now see each other during the normal workweek. As such, we started a rather mundane tradition of watching one show in the evening together: the Nightly […].

Technology 82

Technology Technology Innovation Customer Loyalty 82

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Totango

OCTOBER 20, 2021

Customer journey optimization lets you map a path to consistently satisfying experiences throughout client lifecycles. This delivers better service for your customers and better results for your company, promoting higher retention rates and greater motivation for customers to become brand advocates. In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles.

Customer Journey Map 72

Customer Journey Map Touchpoint Customer Satisfaction Start-ups 72

Customer Think

OCTOBER 20, 2021

I’ve spent some portion of my career with product designers. It has given me the opportunity to hang out with a lot of interesting people, whether they designed automobiles, airplanes, mobile devices, buildings, or even fashions. Regardless of the product, when they approached design, they started on the outside–the parts visible to the [.].

Customer Service 76

Customer Service Innovation 76

Totango

OCTOBER 20, 2021

Customer journey optimization lets you map a path to consistently satisfying experiences throughout client lifecycles. This delivers better service for your customers and better results for your company, promoting higher retention rates and greater motivation for customers to become brand advocates. In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles.

Customer Journey Map 62

Customer Journey Map Touchpoint Customer Satisfaction Start-ups 62

Customer Think

OCTOBER 20, 2021

By Matt Heinz, President of Heinz Marketing If you’re not already subscribed to Sales Pipeline Radio, or listening live every Thursday at 11:30 a.m Pacific on LinkedIn (also on demand) you can find the transcription and recording here on the blog every.

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Sales 69

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

MyCustomer Experience

OCTOBER 20, 2021

EThe recent soar in energy prices has coalesced debate around the cost and supply of our future energy needs. And with the 2021 United. 20th Oct 2021. By ElementalCoSec Director.

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Customer Think

OCTOBER 20, 2021

Loyalty programs are good business—and they’re everywhere. They’re often free to join and begin with a simple and free registration process. Sometimes your telephone number or email address is all you need to provide to start enjoying program benefits. Other programs require a membership fee to participate. But when does it make sense for a […].

Customer Loyalty 69

Customer Loyalty 69

MattsenKumar

OCTOBER 20, 2021

The business world is rapidly evolving, and there is no time to waste. Every sector and industry is becoming more competitive, and the market is becoming less forgiving of mistakes. This is why Business Process Management is being adopted by an increasing number of businesses throughout the world. What Is Business Process Management? Business Process Management is a discipline that encompasses any combination of modeling, automation, execution, control, measurement, and optimization of business

Finance 52

Finance Invoicing Manufacturing Customer Satisfaction 52

Customer Think

OCTOBER 20, 2021

For businesses across the world, branding is enormously powerful. It shapes the way a product or service is perceived and accepted in different markets and can make or break a business. In my time working with large global companies, I’ve learned what makes good branding and how brand association differs across regions. It’s a subject […].

Customer Loyalty 69

Customer Loyalty 69

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer

Zendesk

OCTOBER 20, 2021

Sales psychology is in a constant battle to keep up with customer needs and habits. Over the past 10 years, sales trends have seen a growing increase in customers who are well-researched and don’t want to be coddled. Instead, customers are arriving in sales situations with a wide variety of product options and too much data. It’s overwhelming. The new Challenger Sales model strives to meet this new breed of customer by examining why they should buy rather than telling them what they should buy.

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Sales Start-ups Education Customer Relationship 52

Sprinklr

OCTOBER 20, 2021

That’s right. A whole year. 167 episodes, and we’re still going strong. In fact, we’re just getting started. So, with a year under our belt it seemed like it was about time for an episode…about time. Literally. Because time is a precious commodity, and a key ingredient of stellar customer experiences. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts.

CXM 52

CXM Customer Experience 52

The DiJulius Group

OCTOBER 20, 2021

Chief Revolution Officer John DiJulius of the DiJulius Group discusses the top 4 reasons why the majority of businesses from the medical, financial, and legal industries are so archaic in the client experience they deliver. You will learn: Why doctors, lawyers, and accountants don’t have time to focus on strong business practices, building a strong.

Legal 52

Legal 52

Customer Think

OCTOBER 20, 2021

Koopid technology provides a connected and personalized digital experience across channels to drive differentiation in customer experience through AI-powered engagement.

Contact Center 52

Contact Center Omnichannel AI Technology 52

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail

CX Network

OCTOBER 20, 2021

How to help transformation teams face uncomfortable realities, voice concerns and find the courage to admit mistakes.

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1 to 1

OCTOBER 20, 2021

Retail is never set in stone. Success in the industry, be it ecommerce or brick-and-mortar, relies understanding customers’ core values and connecting with the right technology. Explore how physical and digital spaces can unlock amazing customer experiences (CX) in 2022. The state of brick-and-mortar. Brick-and-mortar, physical retail locations, rely on being interactive spaces.

Retail 26

Retail Omnichannel CX Technology 26

Aquire

OCTOBER 20, 2021

There’s so much information spread across so many channels these days that it can often seem overwhelming keeping track. That’s why a well-structured, easy-to-read knowledge base should form a core part of any modern company’s improved customer service approach. These databases of help articles boost customer experience, create internal efficiency, and help position your brand for future success.

Social Media 52

Social Media Start-ups AI Sales 52

Logicalware

OCTOBER 20, 2021

Newstel is a multilingual contact centre that provides 24/7 sales and customer support for businesses around the globe. With teams of agents based in Hamburg, Manila, Sarajevo and Istanbul, the company relies on a sophisticated routing system to ensure every customer enquiry is directed to the correct country, team, and skilled advisor. It also prides itself on using the very latest technology and tools to deliver high-quality customer experiences for its diverse clients, including boutique hote

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Social Media Actionable Insights Start-ups Sales 98

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

CX

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Is it ensuring you’re ahead and on top of any negative feedback? Or, maybe, it’s about engaging with your customers with the right message, on the right channel, at the right time? For large enterprise brands, the answer is clearly “all of the above, and more, all of the time.”.

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Social Media Unstructured Data CXM Social Listening 85

SugarCRM

OCTOBER 20, 2021

The post-pandemic era has created unique challenges for marketing and sales teams unfamiliar with remote work and those who traditionally relied on face-to-face interaction with customers. With marketing under more pressure to impact revenue and sales needing new ways to approach customers, we can safely assume the solution resides in better, faster, stronger sales and marketing alignment and collaboration to support business growth.

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Sales CRM Touchpoint Technology 39