Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software! We believe the flexibility and versatility of a composable CS platform is what sets Totango apart, making it easy for customers to get up and running quickly and pr

Customer Journey Map 83

Customer Journey Map Sports Innovation Touchpoint 83

SurveySensum

JULY 11, 2023

You love going to McDonald’s. Because when you go in to order, the cashier greets you with a warm smile. As you sit down, the aroma of sizzling patties fills the air, and your mouth starts watering. Finally, your burger arrives, perfectly cooked and beautifully presented. You take a bite, and it’s pure heaven — the flavors explode in your mouth, making you crave more.

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

Customer Think

JULY 11, 2023

One of the most crucial metrics to monitor in the RV industry is market share. What is Market Share? Market Share refers to the portion of the market that a specific company or product controls. Within the RV market, this can be further divided into: Unit Market Share and Revenue Market Share.

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VOZIQ

JULY 11, 2023

Customer experience has been a deciding factor of growth for companies. In this month’s edition of customer intelligence, we shed light on informative reads from Forbes, Forrester, and Mckinsey on customer satisfaction, acquisition, omnichannel approach, and much more. Let’s begin with the first blog from Forrester. US CX Quality Falls for an Unprecedented Second Consecutive Year (Forrester) The article discusses the findings of Forrester’s 2023 Customer Experience Index (CX Index™).

Artificial Intelligence 52

Artificial Intelligence Omnichannel Customer Retention AI 52

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Comm100

JULY 11, 2023

When Thompson Rivers University reached out to Comm100, its Future Students team was facing the same challenges that almost all admission and recruitment teams do across higher education. Increasing engagement with prospective students is essential to the university’s success, driving awareness, interest, and ultimately, enrolment. However, managing the high support volumes that come along with these goals is putting a strain on the tech, the team, and the support targets.

Social Media 52

Social Media Education Compliance Customer Satisfaction 52

Customer Think

JULY 11, 2023

New cross-functional group is created to address issues surrounding the use of artificial intelligence in the research, insights, and analytics sector worldwide

Artificial Intelligence 52

Artificial Intelligence AI 52

Customer Think

JULY 11, 2023

This article was first published in the latest edition of the International Journal of Sales Transformation under the title “Complexity will save salespeople”.We’re entering a “brave new world of sales”, fuelled by the convergence of evolving B2B buyin.

Sales 45

Sales B2B 45

Zonka Feedback

JULY 11, 2023

Facing business-critical Issues & need a quick solution? Here's how you can use product feedback to solve business-critical issues. Experiencing challenges and obstacles is an inherent aspect of running a business. However, there are certain issues that go beyond the typical bumps in the road and can potentially jeopardize the long-term success and financial stability of the company.

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Customer Think

JULY 11, 2023

(This month's Research Round-Up features three studies that look at the state of B2B marketing budgets and marketer attitudes, the state of online B2B buying, and what influences B2B buying decisions.) The State of B2B Marketing Budgets (2023 Edition).

B2B 45

B2B 45

Experience Investigators

JULY 11, 2023

❔"I represent CX in my organization. Although I try to be a change agent regarding the CX perspective, my organization continues to use NPS as a KPI (Key Performance Indicator) for the entire organization. What are your recommendations for promoting change in an organization where there is a high.

NPS 40

NPS CX 40

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Customer Think

JULY 11, 2023

The Magic Castle Hotel made the top ten of all Los Angeles hotels on Trip Advisor. The reason why would probably surprise you, but it’s one of those little secrets about why customers buy that they don’t tell you. You would not be impressed if I sho.

Innovation 40

Innovation Customer Loyalty Customer Experience 40

Experience Investigators

JULY 11, 2023

Organizations are increasingly recognizing the importance of delivering exceptional customer experiences. However, many customer experience (CX) initiatives fall short of achieving their desired outcomes due to a lack of proactive leadership and strategic planning. There needs to be a focus on intentional strategy, clear goals, effective communication, employee empowerment, and a commitment to continuous improvement. “We’re going to be customer-centric !

Customer Experience 40

Customer Experience Customer Feedback CX Customer Loyalty 40

Customer Think

JULY 11, 2023

Who doesn’t love adorable puppies at special events? I’m thrilled to be a volunteer with The Animal Pad’s Puppy Party Program where we bring rescue puppies to birthday parties, weddings, and corporate events for a donation. As much as we adore the.

Technology 40

Technology Technology 40

Zonka Feedback

JULY 11, 2023

In the bustling realm of a product-driven market, there's a golden rule that sets the game-changers apart from the rest: listening to your users. Whether you're launching a new product or dominating the market, product feedback from users is your secret weapon for continual growth and staying ahead of the competition.

Gaming 40

Gaming 40

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Customer Think

JULY 11, 2023

When it comes to customer service, self-service support is a must. It’s the best way to ensure that customers can quickly and easily find answers to their questions without having to wait for help from agents or representatives.

Customer Service 40

Customer Service 40

Help Scout

JULY 11, 2023

Since becoming a Help Scout customer, Springboard has scaled its support solution without compromising a human and personalized customer experience.

Customer Experience 44

Customer Experience 44

Customer Think

JULY 11, 2023

Why let data get in the way of a good narrative? Tech stacks are going to shrink dramatically. Marketing’s tech stack is bloated compared to every other department. Shadow IT is a scourge across major martech systems. And most SaaS products — es.

Technology 40

Technology Technology 40

Help Scout

JULY 11, 2023

Since becoming a Help Scout customer, OnePageCRM has scaled its support solution without compromising a human and personalized customer experience.

Customer Experience 44

Customer Experience 44

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Customer Think

JULY 11, 2023

AI in general and ChatGPT specifically, have been advertised as a savior because it will cut costs while enhancing customer satisfaction. Looking more closely, the cost-saving benefits may be far outweighed by the damage to satisfaction, loyalty, revenue, and word of mouth.

Customer Satisfaction 40

Customer Satisfaction AI Customer Loyalty Technology 40

Help Scout

JULY 11, 2023

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

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MyCustomer Experience

JULY 11, 2023

Most successful businesses have one thing in common, a bunch of loyal customers. And when it comes to SaaS business, the importance of.

Net Promoter Score 40

Net Promoter Score 40

CX Network

JULY 11, 2023

Insights on how to boost customer loyalty from influencers and brands across the APAC region

Customer Loyalty 40

Customer Loyalty Retail 40

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer

SugarCRM

JULY 11, 2023

In business, we all know the value of data in terms of knowing and understanding customer needs. However, we also know that the way we manage data, apart from collecting and storing it, plays a significant role in customer interactions. When used correctly, data management protocols and tools can offer a competitive advantage to organizations leveraging them.

CRM 20

CRM CX Sales Business Operations 20

ProProfs

JULY 11, 2023

If you’re a K-12 teacher, you may be using pop quizzes to track your students’ learning progress. But did you know your K-12 education quizzes can do much more than just assess your students? Quizzes can be a powerful way to improve understanding and retention, engage learners, personalize instruction, and provide feedback. And if you take your quizzes online, you can also save a whole lot of time and resources on your student assessments.

Education 52

Education Start-ups AI Gaming 52

ClearAction

JULY 11, 2023

Customer Service is a Value Center (NOT a Cost/Profit Center!) Lynn Hunsaker Customer Service is NOT a cost center. And it should NOT be a revenue center. It is a VALUE center for your enterprise. Shift to modern thinking for Customer Service value truths in your current strategic planning. Value Center? Yes! Customer Service rescues value from churning to competitors.

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48

Win the Customer

JULY 11, 2023

The disruptive role of fintech companies and digital banking in simplifying financial transactions and managing money is nothing short of revolutionary. In recent years, the financial landscape has witnessed a seismic shift, driven by the emergence of fintech companies and the rapid adoption of digital banking solutions. These technological innovations have not only simplified financial transactions but have also revolutionized the way we manage our money.

Finance 52

Finance Artificial Intelligence Innovation Technology 52

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail