Bill Quiseng
JUNE 14, 2023
Once every week throughout June, I offer each one of the Three Principles to Build Customer Loyalty. In this second week, I give you Principle Two: Create their Experience. QUI Takeaway: Customers pay for their experience, not your product or service. They buy with emotion and justify their decision with reason. Customers seek the best emotional value in their experience, not your logically reasonable price, product, or service.
Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.
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Customer Think
JUNE 14, 2023
I once wrote an article about how the future of shopping would all be automated. In this new world, we would shop online and a series of robo-delivery vehicles would whisk our products right to our front doorsteps without the trouble of leaving our homes.
CSAT.AI
JUNE 14, 2023
People love memes. They make relatable experiences shareable in a quick visualized way and sometimes they’re just fun. Here are some customer experience memes I created based on stats to encourage raising your CX. 52% of customers will change providers after one negative impression (Zendesk CX Trends Report 2023) It doesn’t take much to turn customers away.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
JUNE 14, 2023
What’s in this article for you? Understanding Critical Business Issues (CBIs) can make the difference between successfully closing business vs wasting your time with No Decision outcomes. Helping your prospects recognize their own CBIs can accelerate their buying processes and bolster their business cases.
Intercom
JUNE 14, 2023
Since we published the 2023 edition of our Customer Service Trends Report earlier this year, we’ve gotten a lot of questions about how recent AI developments would impact the customer service landscape in the months and years to come. To find out, we surveyed more than 1,000 global support leaders and practitioners. We asked them how they’re feeling about AI, what they’re excited – and concerned – about, and how they’re adapting their strategies to take advantage of the monumental opportunitie
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Execs In The Know
JUNE 14, 2023
In today’s digital world, building a culture of security within your organization is crucial. With the increasing number of employees working from home or remotely, both domestically and internationally, ensuring data security and workplace privacy has become even more paramount. This blog post will explore some best practices for maintaining security for remote employees, with a focus on data security and workplace privacy.
Customer Think
JUNE 14, 2023
Source: Kogan Page Limited Understanding how business people actually make buying decisions on behalf of their company is vital to B2B marketing success. Without such insight, it's almost impossible to design and execute effective market.
ProProfs
JUNE 14, 2023
Recruiting can be a nail-biting experience, with the wrong hire potentially costing companies a fortune. Can you avoid this fate? Absolutely! Cognitive assessment tests can help recruiters find a needle in a haystack, ensuring that candidates possess the necessary skills to succeed. Gone are the days of guesswork and gut-feeling hiring decisions. With cognitive assessment tests, recruiters can level up their recruitment game and make data-driven choices.
Customer Think
JUNE 14, 2023
Groundbreaking integration empowers Amazon Connect clients to optimize efficiency, enhance customer experience and streamline call routing, leading to significant cost reductions
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Zendesk
JUNE 14, 2023
No matter which industry you’re in, your business will always face competition for customers—and when market forces turn into headwinds, keeping your most valuable assets can be especially challenging. That’s why embracing a customer-first strategy is essential. Yet adopting a customer-first strategy comes with a set of challenges that must be navigated with forethought and a commitment to execution.
Customer Think
JUNE 14, 2023
Using a customer’s name is a simple yet powerful way to improve their experience with your business. It’s an effective way to make them feel valued and acknowledged, which can lead to increased loyalty and customer satisfaction. When a customer hears their name, it creates a sense of familiarity and personalization.
Doing CX Right
JUNE 14, 2023
Explore the power of 'Wow Moments' in enhancing customer experience and building a standout brand. Learn how! The post Leveraging ‘Wow Moments’ for Enhanced Customer Loyalty appeared first on Doing CX Right.
Customer Think
JUNE 14, 2023
I’m asking the same question Tina became famous for. But this time, we’re talking about success in business. Read most any textbook on growing a business and you won’t see much about “love.
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Zonka Feedback
JUNE 14, 2023
Positive Feedback, when delivered properly, has the potential to enhance the relationship between employees and organizations. It’s a catalyst for employee development and the right alternative to the usual employee performance reviews. And honestly, we all know how we feel about post-performance reviews.
Customer Think
JUNE 14, 2023
I’ve been reading articles claiming a major impediment to closing sales is buyer’s ‘indecision’. But is non-buying called ‘indecision’ because people aren’t responding according to a seller’s expectations?
Zonka Feedback
JUNE 14, 2023
Customer Feedback fuels growth, innovation, and customer satisfaction for any SaaS business. And to collect valuable customer data, you need to design error-free Feedback Forms for SaaS.
Customer Think
JUNE 14, 2023
When it comes to branding, first impressions are critical as they can have a lasting impact on how customers perceive your brand. There are psychological models on human perception that can play a significant role in how people perceive your brand.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
The DiJulius Group
JUNE 14, 2023
John recently had the incredible opportunity to chat with Shep Hyken, a true expert in the customer service and experience world and a best-selling author. They discussed the current landscape of customer service and its crucial role in building customer loyalty. Their conversation led them to explore the fascinating statistics from the 2023 ACA study, Read Full Article The post 119: State of CX appeared first on The DiJulius Group.
MyCustomer Experience
JUNE 14, 2023
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.
Uplifting Service
JUNE 14, 2023
[link] Communication is essential to achieving your organizational goals. And that means that everyone on your team must share a common service language. This language ensures that each employee knows what the organization means when they talk about service excellence and it helps guide their decision about how to deliver exceptional service. So what’s your role?
Hodusoft
JUNE 14, 2023
Everything You Need to Know About Building Rapport Over Phone For every business, building trust and rapport is the Holy Grail for success. All businesses use different strategies to build rapport with their prospects and customers. Some use in-person tactics to forge friendly and harmonious relationships with their target customers, while some use phones and digital media to achieve the same.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
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