eglobalis
MAY 31, 2023
Why employee experience is the missing link in Europe's CX plans The post Why employee experience is the missing link in Europe’s CX plans appeared first on Eglobalis.
Bill Quiseng
MAY 31, 2023
Every week, in the month of June, I will offer each one of the Three Principles to Build Customer Loyalty. Why only three? Because nobody can remember Number Four. Who is the first President of the United States? Surely, George Washington. Who is Number Four? Who is the first person to walk on the moon? Neil Armstrong, of course. Who is Number Four?
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TeamSupport
MAY 31, 2023
Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. At the same time, chatbots are solving a very real problem taking place today: of a decrease in available customer service agents and positive customer experiences due to an economic downturn.
CSAT.AI
MAY 31, 2023
Service Level Agreements (SLAs) are a necessary part of the business-customer relationship. They need to be created with both your company’s unique needs and the needs of your customers. However, there is little point in going through the trouble of creating these agreements if they aren’t adhered to. The right tools track your service level agreement compliance and evolve your SLAs.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Qmatic
MAY 31, 2023
Experience matters in the world of retail banking. Those that can deliver a seamless and consistent omnichannel customer experience report higher recommendation rates, a higher share of deposits, and a greater likelihood of increasing their portfolio of new products and services.
Comm100
MAY 31, 2023
The competition for higher education students has potentially never been harder than it is today. Since 2017, postsecondary enrollment in the US has fallen by 9%. Worse yet, it doesn’t look like this trend is set to change any time soon. To tackle this competitive landscape, colleges and universities can’t rely on their current strategies to attract students.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
SixteenVentures
MAY 31, 2023
Are your customers frequently requesting discounts? Are you left wondering if reducing your prices is the only way to retain their business? If you’re a Customer Success Manager (CSM) or a Head of Customer Success, you’ve undoubtedly encountered these dilemmas. Fear not; there’s much more to customer negotiations than yielding to price reduction demands.
Zendesk
MAY 31, 2023
In Conversation with Zendesk’s debut episode , host Nicole Saunders spoke with Jared Loman , vice president of customer experience at Kajabi , and Zendesk’s Caitlin Keohane , senior vice president, global customer advocacy, about how AI will help businesses control costs in an era of tightening budgets. In this second part of the discussion, Zendesk’s Maddie Hoffman —director of self-service and automation at Zendesk—joins Loman and Saunders in an in-depth conversation about how generative AI wi
Logicalware
MAY 31, 2023
Performance analysis is part and parcel of a contact centre’s continuous evolution. The ability to highlight areas of improvement for agents, identify patterns and connect the dots between customer feedback and agents’ delivery is pivotal to improving a contact centre’s support strategy. But finding ways to collect insight and get a clear view of your team’s performance requires both ample time, as well as the correct tools.
CX Network
MAY 31, 2023
Find out how H&M and Boden have embraced a digital CX approach to improve customer experiences and sustainability concerns within the fashion industry
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Customer Think
MAY 31, 2023
A market-defining platform designed to harmonize data sources and assemble, aggregate, and activate audiences quickly
MyCustomer Experience
MAY 31, 2023
Organizations don't think enough about the context in which a customer enters the experience. Most believe that every customer is the same.
Uplifting Service
MAY 31, 2023
[link] Better customer service absolutely improves your bottom line – but measuring that improvement can be tricky! Here’s how to know whether your service efforts are going to pay off. As a business leader, you need to measure the financial performance of your organization – profitability, shareholder value, market position. The problem is that those numbers are all lagging indicators.
MyCustomer Experience
MAY 31, 2023
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.
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Intercom
MAY 31, 2023
Are you intrigued by the possibilities of AI but finding it difficult to get to grips with all the technical jargon? Our AI glossary will help you understand the key terms and concepts. AI is constantly evolving and expanding, with new developments and applications emerging every week – and it feels like the amount of jargon to keep up with is developing just as fast.
Zendesk
MAY 31, 2023
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. TeamViewer Enterprise TeamViewer Enterprise for Support and Chat (Support) (Chat) gives you easy and fast remote support and desktop sharing directly from your tickets. With TeamViewer, you can easily create a remote support session directly from your ticket in Zendesk to Windows, Mac, Linux, and mobile devices.
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