Intercom, Inc.
MARCH 8, 2022
The crisis in Ukraine is weighing heavily on us at Intercom. There is a tragedy unfolding and it is especially difficult for those worried about the safety of their loved ones in the region. There’s a quote I think of in difficult times: “Look for the helpers. You will always find people who are helping.” I’ve been inspired by everyone at Intercom who is doing something to help those impacted by this crisis.
Totango
MARCH 8, 2022
Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. First, we’ll take a look at just what a customer success community is and what the benefits of being involved in one are.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ModSquad
MARCH 8, 2022
Providing customer experience services is like real estate — it’s all about location, location, location. There are vendors that offer offshore support by non native speakers. Then you have the modern service provider that meets clients, and their customers, on a local level. That’s what we do here at ModSquad. Our CX experts, called Mods, not only speak the customer’s language, but also understand their culture, their region, and their customs.
Zendesk
MARCH 8, 2022
Successful companies are constantly asking questions. What makes for the best customer service experience? Does the fastest response time always mean a satisfied customer? Customer support teams are in a tricky situation — they need to optimize costs and still provide the best agent and customer experience. Many businesses use traditional KPIs like average handle time and first call resolution as key metrics.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Logicalware
MARCH 8, 2022
Real-time Voice Interaction Analytics helps improve live conversations in your contact centre. Many contact centres today use a speech analytics solution to analyse their customer calls and uncover insights on how to improve their customer service. These solutions transcribe and analyse customer calls after they’ve happened to reveal common call drivers, trending topics, customer sentiment, and root causes of customer complaints.
Totango
MARCH 8, 2022
With March dedicated to celebrating women’s history, International Women’s Day on March 8 is a special day to honor women’s achievements, raise awareness against bias, and take action for equality. That makes it a challenging day for the tech industry, which still only sees 5% of leadership positions held by women ! At Totango, however, we have much to celebrate.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Myra Golden Media
MARCH 8, 2022
Imagine your next phone call is from an angry, irate customer, and you’ve only got a few seconds to gain control. Are you 100% confident you can handle it? If not, I’ve got the perfect program for you. . Simply follow this link now to see what it's all about.
ClientSuccess
MARCH 8, 2022
When a new deal is closed, there is a period of celebration and excitement within every organization. Sales cycles can be long and fraught and deserve to be applauded. But as more and more SaaS organizations realize, the actual value of a new customer isn’t tied to that initial sales number at all but spread out across the customer’s entire lifecycle at an organization.
The DiJulius Group
MARCH 8, 2022
Customer experience is lacking in so many organizations due to the mindset many leaders have of what it takes to deliver good customer service: “Hire good people with common sense and soft skills.” This is a major philosophy error. It is so much more than that. The first part is the term “common sense” which. Read Full Article. The post Soft Skills Training is the Secret Sauce to Exceptional Customer Experience appeared first on The DiJulius Group.
Shep Hyken
MARCH 8, 2022
The Customer Experience Is More Important Than the Product. CX Is More Important Than Ever! Shep Hyken interviews Simon Harrison, Senior Vice President and Chief Marketing Officer of Avaya. They discuss the importance of creating a personalized and effortless customer experience. Top Takeaways: Your customers aren’t just comparing you to your direct competitors anymore.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
MyCustomer Experience
MARCH 8, 2022
CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 8th Mar 2022. By Rhys Fisher Staff Writer.
ModSquad
MARCH 8, 2022
Providing customer experience services is like real estate — it’s all about location, location, location. There are vendors that offer offshore support by non native speakers. Then you have the modern service provider that meets clients, and their customers, on a local level. That’s what we do here at ModSquad. Our CX experts, called Mods, not only speak the customer’s language, but also understand their culture, their region, and their customs.
ProProfs
MARCH 8, 2022
New hire orientation is not a joining formality done merely to comply with business customs. On the contrary, it is significant for ensuring smooth adaptation to a new work environment, becoming productive team members, and employee retention. According to statistics compiled by Click Boarding, a provider of a modern employee experience platform: Organizations with a standard induction process achieve 50% higher new hire productivity. 69% of new hires are more likely to stay with a company that
MyCustomer Experience
MARCH 8, 2022
SI think it’s safe to say that we all love to get a good deal – or at least feel like we are! – and save a little money whenever we can. I. 8th Mar 2022. By Mandy Reed Global Head of Marketing.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
SugarCRM
MARCH 8, 2022
CRM success doesn’t happen overnight. Whether you are implementing new technology or re-imagining your current tools and processes, the first step is to ensure that your teams use them consistently and correctly. We have compiled five best practices to achieve CRM excellence and improve adoption. We learned them from practice, from our customers’ experience that led them to success, or simply from trial and error. 1.
ProProfs
MARCH 8, 2022
Are you following proven best practices for new employee onboarding ? If you’re yet to see the best side of onboarding, this post is for you. Without a set of generally accepted methods, new hire onboarding will never fetch you the desired results that you want to see in your new team members. According to data from Techjury: 35% of companies spend zero dollars on onboarding. a negative onboarding experience doubles the chances of an employee seeking opportunities elsewhere. new employees with p
Intercom, Inc.
MARCH 8, 2022
The very first International Women’s Day was held on March 19th, 1911. Meetings, protests, and demonstrations erupted all over Europe, where more than one million women marched for women’s equal rights under the law. We stand on the shoulders of the greatest women not just in our generation, but in the generation of our mothers, grandmothers, and great grandmothers.
Expert insights. Personalized for you.
118 
Let's personalize your content