Help Scout
JULY 15, 2021
When thinking about education, most of us tend to think only about teachers and other administrative staff — frontline workers, so to speak. It makes sense; frontline educators are incredibly important and often underappreciated. In reality, the education ecosystem is like an iceberg: What you see is just a small fraction of the whole.
Execs In The Know
APRIL 7, 2024
By providing clear data that the team can use to make educated decisions on how to optimize processes. So, it’s easier to celebrate the successes you find—you can just point at your scorecard and show off your stellar metrics. On the other hand, if you’re successfully solving a boatload of tickets, WFM helps to highlight that.
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Zendesk
MARCH 18, 2024
By providing clear data that the team can use to make educated decisions on how to optimize processes. So it’s easier to celebrate the successes you find – you can just point at your scorecard and show off your stellar metrics! On the other hand, if you’re successfully solving a boatload of tickets, WFM helps to highlight that.
Lumoa
FEBRUARY 6, 2018
Customers are being educated about customer experience by providers and fellow customers, and as employees within provider organizations. It starts inside the business - communicate, communicate, communicate and educate, educate, educate. Be prepared to pilot new things – try, fail and learn fast before trying again.
Qualtrics
MAY 19, 2021
At the Qualtrics Experience Symposium, we heard from thought leaders and educators about new approaches to student experience that spanned everything from supporting student well-being and improving the K-12 experience for students and their families to completely re-thinking how we measure student success in higher education.
Execs In The Know
FEBRUARY 16, 2023
Diane Porter, Director of Education and Instructional Design, was clear about why Sallie Mae uses Zenarate simulation training. “We And contact center and training leaders can also certify agent readiness to engage with live customers and prospects through their Simulation Scorecard and Immersion Call Listening.
Totango
APRIL 5, 2019
This means constantly nurturing and educating the customer, fitting your business approach to their specific needs. It generates insight into customer behavior by distilling comprehensive customer data into easy-to-read customer scorecards and health indicators that can be viewed across segments.
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