Customer Think

JANUARY 26, 2022

We are always on the lookout for thoughts and insights from masterminds on the customer experience delivery and retention best practices. Books inspire our minds, offer more and novel perspectives, and help us identify new opportunities with a shift in attitude. In this spirit, we share with […].

Customer Retention 111

Customer Retention Customer Experience Customer Loyalty 111

ECXO

OCTOBER 5, 2023

Explore These Amazing Learning Opportunities for Your Organization.​ The best training in the world of Customer Experience is now available at ECXO. Optional live learning sessions, instructor feedback, and Experience Leadership Certificate at no extra charge. Optional live learning session and instructor feedback at no extra charge.

Education 52

Education Government CX B2B 52

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. It is a lost art that customer experience managers need to thrive.

Sports 71

Sports Customer Experience Entertainment VOC 71

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. Some firms are experimenting with new metrics such as Net Trust Score. We all learn from each other in CX is one way CX is a team sport.

Sports 62

Sports CX Scorecard Touchpoint 62

Myra Golden Media

MAY 6, 2019

This benefit was on the level of having a spa experience on a Monday afternoon. If I’m struggling with how to work through a sticky situation with a client I can’t afford to lose; I tap my Mastermind Group of five women entrepreneurs I trust. People were more fluid and relaxed, fully present, and – dare I say, happy.

Customer Service 102

Customer Service Customer Experience 102

ClearAction

JANUARY 8, 2024

Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. Consistency of the entire experience should support each customer achieving their intended outcome from your brand.

Customer-Centric Organization 62

Customer-Centric Organization VOC CX Customer Loyalty 62

VOZIQ

JANUARY 31, 2022

Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. The Marketer’s Dilemma: Acquisition vs. Read how they can overcome this dilemma and strike the required balance between the two.

Customer Retention 40

Customer Retention Customer Acquisition AI Technology 40