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Unveiling the Top Auto Finance Innovators!

Lightico

The auto finance industry has been blessed with the contributions and efforts of innovative leaders helping to drive digital transformation and benefits that will be reaped by lenders and their customers. Recently Lightico and our partners Auto Fin Journal were delighted to announce the first-ever Auto Finance Innovators Top 100 list.

Finance 52
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For better products, start with a problem statement

Intercom, Inc.

For example, various forms of transport deliver the outcome of getting from A to B quickly and comfortably. Consumers talk about what they want (faster transport) with reference to the current product, but by focusing on the need a new product (automobiles) comes into view. 2: Why they want that outcome.

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Why 36% is the magic number: Finding the right amount of text in mobile apps

Intercom, Inc.

I examined the first screen that loaded in 25 popular iOS apps across a variety of use cases (such as social media, retail, services, personal finance, and more). Personal finance: (PayPal, Revolut) 41.0%. Maps & transport: (Strava, Google Maps, Uber) 45.2%. And yes, that is an NKOTB album.

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Airport Crisis - what are your legal rights?

The Customer Service Blog

It will take days to resolve, according to the UK transport secretary, Mark Harper. Media coverage by the likes of ITV’s personal finance expert Martin Lewis and online information from consumer bodies such as Which? The Department for Transport proposed reforms in January 2022, but the UK government has yet to act.

Legal 76
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4 Customer Experience Lessons we can learn from Grab

Steven Van Belleghem

In 2018, it then went on to launch Grab Financial, which offers payment, insurance, and financing services. It works with governments, banks, insurers and telco players in order to make transportation and transactions safer, more affordable, and more reliable. This was Grab’s first step into expanding fintech services.

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Seven Key Strategic Questions Critical to CX That You Must Answer

Beyond Philosophy

For years, telecom, finance, and the transportation sectors have been regulated monopolies. He explained on a recent podcast the reason improving Customer Experience is such a hot trend in the Middle East has been the liberalization of markets there.

CX 154
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Digitize Document and Stipulation (Stip) Collection to Improve Efficiency and Win More Business from Auto Dealers

Lightico

Documents can be received and reviewed quickly, eliminating the need for printing, scanning or even physical transportation of paper documents. Lenders can automate document requests and reminders, reducing the need for manual follow-up. Digitizing the process can reduce these errors through automated checks and validation.