SurveySensum

OCTOBER 17, 2023

An efficient NBFC customer feedback tool will help you address some important pain points prevalent in this industry by helping you: Gain a deep understanding of customer satisfaction levels. Consider whether the tool can integrate with your existing systems , such as CRM. How to Choose the Right NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

OCTOBER 23, 2023

This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. Limited Integrations A robust feedback management tool should come with integrations with different CRM and data analytics tools. The request for integration is taken on priority.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

NOVEMBER 23, 2023

NPS tool helps you survey your customers’ loyalty, categorize them as per their satisfaction data, and keep in touch with them. It helps you find out whether your customers would be willing to recommend your brand to others and improve many other assets of your company. to help you make the most of your NPS survey.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Hodusoft

FEBRUARY 1, 2023

The latest trends and innovations in business phone systems for the banking industry include features such as cloud-based solutions, AI-powered virtual assistants, and integration with other communication channels such as email and chat. The use of VoIP phone systems in the banking industry is a trend that is here to stay.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

InteractionMetrics

JANUARY 23, 2024

Daily Data Program : A continuous survey that gathers responses, usually at the close of an interaction, such as a repair, an order, or a help desk call. If you need to tie into Salesforce but don’t want to pay for the integration upgrade, one relatively inexpensive workaround is Zapier , a tool that automates workflows.

Customer Survey 52

Customer Survey AI B2B CRM 52

Steven Van Belleghem

NOVEMBER 28, 2023

Khan Academy, for instance, recently introduced Khanmigo, an AI-powered learning companion that helps student with personalized tutoring, lesson planning, and more. Mengniu Diary, China’s leading dairy maker, announced MENGNIU.GPT, which can help consumers develop personalized meal and workout plans.

CX 62

CX Customer Experience Entertainment Gaming 62

Shep Hyken

OCTOBER 1, 2022

For example, a current customer would submit a help ticket and start getting help on how to fix the problem. The issue lies with the systems and software that help your teams share information. In this system, all the communication channels across your entire team are integrated into one platform. . Concluding Advice .

Customer Service Sales 61

Customer Service Sales Sales Customer Service Start-ups 61