Machine Learning, Maine and Text Analytics

Machine Learning Development: A Comprehensive Review of Booktest and Testing Tools

Lumoa

MAY 16, 2024

We’re tackling a complex yet crucial topic in machine learning and AI development. Here, I’m going to use Lumoa text analytics engine as a real-life example, of using booktest to develop a complex machine learning system and assure its quality. And our goal?

Machine Learning

Machine Learning ML Engineering Text Analytics

10 Best Qualtrics Competitors and Alternatives in 2021

SurveySensum

NOVEMBER 11, 2021

We will tell you why this is happening and introduce some of the best Qualtrics alternatives, along with their main features, pros, cons, and pricing. . Here are the main reasons why it is the right time to look for a Qualtrics competitor. . Text Analytics. Text Analytics. Real-time text analysis.

Sentiment Analysis

Sentiment Analysis Text Analytics Close the Loop Machine Learning

Speech Analytics and AI Is a Winning Combination

DMG Consulting

FEBRUARY 25, 2019

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception. The future of this process is analytics-enabled QM (AQM).

AI

AI Text Analytics Predictive Analytics Machine Learning

Webinars

Turn Payments Into Personalization: Unlock the Value of Transaction Data

The Pragmatic Path to Composability: Creating Efficient Commerce Systems

Manual Call Reviews? There's a Better Way!

MORE WEBINARS

Lesson #10: B2B VoC and B2C VoC Are Completely Different

PeopleMetrics

JUNE 4, 2019

However, the seemingly overwhelming volume of feedback allows B2C companies to learn more about customers and their experiences than ever before. And, through text analytics and other real-time reporting analytical approaches, answers to key questions are immediate. TEXT ANALYTICS: N/A. VoC In Both Worlds.

VOC

VOC B2C B2B CEM

Top Contact Center Industry Trends for 2023

Fonolo

NOVEMBER 11, 2022

Since you’re here, you can enjoy an appetizer before the main event. Cheaper data processing and storage capabilities are fueling artificial intelligence, natural language processing and machine learning — which means companies can now distill customer understanding drawn from millions of data points. Let’s dig in! .

Contact Center

Contact Center Artificial Intelligence Text Analytics Predictive Analytics

Confirmit Genius: Mining for Hidden Truths in Free-form Content

Confirmit

JUNE 6, 2018

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. What are the two main modules of Confirmit Genius?

VOE

VOE Text Analytics Structured Data Voice of the Employee

CX Automation: How to Deliver Seamless Customer Experiences with Efficiency

SurveySensum

NOVEMBER 8, 2023

Here are the main benefits of implementing automated customer support: 24/7 customer engagement : Automated customer support systems offer 24/7 assistance. Personalized chatbots : They use NLP (natural language processing) and ML (machine learning) to understand not only the customer’s query but their intent and sentiment as well.

CX

CX Customer Experience Artificial Intelligence NPS

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Text analytics helps you to understand the drivers of customer satisfaction.

Net Promoter Score

Net Promoter Score Customer Experience B2C Social Media

Customer Experience Strategy: An A to Z Glossary

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Example of text analytics with sub-categories.

Net Promoter Score

Net Promoter Score Customer Experience B2C CEM

B2B: When & Where AI for Customer Experience Fits

InteractionMetrics

JULY 10, 2023

“…for most [machine learning] projects, the buzzword “AI” goes too far. The advent of AI and machine learning means tagging can be done on a massive scale with enormous databases. It wasn’t the AI that provided the insights; it was the nine people training the AI.

Unstructured Data

Unstructured Data B2B AI Customer Experience

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Example of text analytics with sub-categories.

Net Promoter Score

Net Promoter Score Customer Experience B2C CEM

10 Best Medallia Competitors and Alternatives of 2022

SurveySensum

FEBRUARY 11, 2022

Here are the main disadvantages of Medallia that make people look for better customer feedback tools. . Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. So, why are people switching to Medallia competitors? Easy to use and attractive app design. Best features.

Close the Loop

Close the Loop Touchpoint NPS Customer Feedback

How to Enhance CX in Retail With Customer Feedback?

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. What were the main reasons or factors that influenced your decision to stop shopping with us? Tools like Text Analytics can do this in minutes and will give you top trends and sentiments from thousands of customer feedback.

Retail

Retail Customer Feedback CX Social Media

Net Promoter Score® 101: The Complete Guide

Lumoa

APRIL 3, 2018

Understanding why your customers are happy or unhappy is the main reason why you should ask for feedback in the first place. That's where text analytics technologies come into play. Simple sentiment analysis of text analytics can divide a sentiment into three buckets: a sentence can be positive, neutral or negative.

Net Promoter Score

Net Promoter Score NPS Touchpoint Text Analytics

Tech Customer Success

Machine Learning Development: A Comprehensive Review of Booktest and Testing Tools

10 Best Qualtrics Competitors and Alternatives in 2021

Webinars

Trending Sources

Speech Analytics and AI Is a Winning Combination

Webinars

Lesson #10: B2B VoC and B2C VoC Are Completely Different

Top Contact Center Industry Trends for 2023

Confirmit Genius: Mining for Hidden Truths in Free-form Content

CX Automation: How to Deliver Seamless Customer Experiences with Efficiency

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Customer Experience Strategy: An A to Z Glossary

B2B: When & Where AI for Customer Experience Fits

A to Z Guide to Customer Experience Definitions and Terms

10 Best Medallia Competitors and Alternatives of 2022

How to Enhance CX in Retail With Customer Feedback?

Net Promoter Score® 101: The Complete Guide

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