SurveySensum

OCTOBER 3, 2023

Intender (Pre-Sales) Survey The main goal of the Intender (Pre-Sales) automotive customer satisfaction survey is to systematically gather feedback and insights from potential car buyers during the pre-sales phase of their journey. Reasons for Rejecting What were the main reasons for rejecting our dealership?

Customer Satisfaction 52

Customer Satisfaction Social Media Finance Sales 52

CX Journey

MARCH 13, 2019

uses regression techniques to predict the impact on recommendation of any particular CX initiative based on the number of customers affected and the importance of the affected journey touchpoints to our recommendation metric (NPS). The model ".uses

Customer Experience 60

Customer Experience NPS Pharmaceutical Text Analytics 60

Lumoa

FEBRUARY 9, 2023

It involves creating customer touchpoints, analyzing customer feedback and data , and leveraging customer insights to build customer-centric products/services. According to Buffer , the main customer support metrics are the following: First Response Time Problem Resolution Time Was the Customer Able to Find What They Were Looking For?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

JANUARY 31, 2023

Customer experience matters across all the channels and all the touchpoints of the customer journey. More about NPS -> Other Customer experience KPIs In addition to the main customer experience metrics based on customer feedback, you could follow several KPIs of the customer journey.

Customer Experience 176

Customer Experience NPS Touchpoint Close the Loop 176

CX Journey

MARCH 13, 2019

uses regression techniques to predict the impact on recommendation of any particular CX initiative based on the number of customers affected and the importance of the affected journey touchpoints to our recommendation metric (NPS). The model ".uses

Customer Experience 32

Customer Experience NPS Pharmaceutical Text Analytics 32

SurveySensum

MAY 19, 2023

Reasons Why You Should Measure NPS in Banks and Other Financial Services Following are some of the main reasons you should measure NPS in banks and other financial services. Customer Experience (CX) Design: This is done to create a consistent, relevant, and meaningful experience at each business touchpoint.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. According to Buffer , the main customer support metrics are the following: First Response Time Problem Resolution Time Was the Customer Able to Find What They Were Looking For?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

FEBRUARY 20, 2018

Customer experience matters across all the channels and all the touchpoints of customer journey. More about NPS -> other Customer experience KPIs In addition to the main customer experience metrics based on customer feedback, you could follow several customer journey KPIs. That makes the results difficult to compare and analyze.

Customer Experience 150

Customer Experience NPS Touchpoint Net Promoter Score 150

Lumoa

SEPTEMBER 11, 2023

It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Mission & Vision One quality all customers look for is reliability and consistency.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Mission & Vision One quality all customers look for is reliability and consistency.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

SurveySensum

MARCH 1, 2024

All you need to do is dig deeper with AI-enabled tools like Text Analytics and use this feedback to figure out what needs fixing and then actually do something about it. → And here’s the thing – it’s not just about fixing problems behind the scenes. Solution: Open-ended question question gives you a gold mine of feedback.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. According to Buffer , the main customer support metrics are the following: First Response Time Problem Resolution Time Was the Customer Able to Find What They Were Looking For?

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

SEPTEMBER 25, 2023

Automated Text Analytics: SurveySensum’s advanced text analytics capabilities come into play at this stage. It automates the analysis of text-based feedback, eliminating the need for manual coding or extensive human intervention.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

SurveySensum

FEBRUARY 23, 2024

Advantages of a Pulse Survey The main benefits of a pulse survey are: 1. The tools shouldn’t just be able to create effective pulse surveys but also have an internal system, like Text Analytics software , that can help you analyze and manage feedback without manual analysis. Let’s understand the advantages of pulse surveys.

Close the Loop 52

Close the Loop Text Analytics Actionable Insights Sentiment Analysis 52

SurveySensum

FEBRUARY 11, 2022

Here are the main disadvantages of Medallia that make people look for better customer feedback tools. . The team guides you on everything that you need to know such as which touchpoint to gather feedback from, which metrics work better, and above all how to close the feedback loop to maximize growth. . Text Analytics.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. Analyzing this feedback using powerful text analytics , they discovered important insights.

Retail 52

Retail Customer Feedback CX Social Media 52

Lumoa

APRIL 3, 2018

Soon after, NPS gained popularity and used to be implemented everywhere: from customer service interaction to every individual customer touchpoint. Many companies often start measuring NPS at one touchpoint (which is often customer service, as it is the most obvious option) that they think is the most important. When to ask feedback?

Net Promoter Score 134

Net Promoter Score NPS Touchpoint Text Analytics 134