C3Centricity

MARCH 6, 2019

In most countries, the Police have a love / hate relationship with their population. You can imagine my surprise, therefore, to find myself writing about how they appear to be adopting a customer first strategy in Switzerland! They are customer centric. They have adopted a customer first strategy!

Sales 78

Sales Customer Satisfaction Customer Experience 78

Logicalware

AUGUST 5, 2021

For instance, when I last wrote about fraud in financial services, a major concern was the impact of open banking and the potential exposure of customer data to others outside the traditional banking ecosystem. EU mandated countermeasures also appeared to compromise the goal of effortless customer experiences. Action Fraud says £34.5m

E-commerce 83

E-commerce Omnichannel Finance Engineering 83

Myra Golden Media

JULY 15, 2018

Eleven years ago I published my first YouTube video. I called it Top 6 Ways to Get An Angry Customer to Back Down. For some time I’ve wanted to update my Top 6 Ways to Get An Angry Customer to Back Down tactics. I’ve spent the last few weeks coming up with solid tactics and strategies for this client.

Start-ups 81

Start-ups Customer Service Customer Experience 81

Beyond Philosophy

APRIL 15, 2015

More Customers are craving an adventure. The idea of creating a sense of adventure for Customers isn’t for solely no-name, pop-up stores either. The Experience concept is getting so much momentum there are even Death Cafés , establishments where people drink tea, eat cake and discuss… death! They might even desire risk.

Customer Loyalty 124

Customer Loyalty Customer Experience 124

Comm100

NOVEMBER 27, 2017

It takes a great deal of maturity to put a relationship or another person before our need to be right.”. Still, customers don’t respond to a non-apology the same way they do a sincere one. Here are some examples of the most epic public apologies and apology letters that modern history has to offer, and what you can take away from them.

Social Media 120

Social Media Non-Profits Legal Manufacturing 120

Steven Van Belleghem

MAY 6, 2020

In the Netherlands, there is a restaurant called Mediamatic whose owner created small separate dining rooms for their customers. These are beautiful examples of a safe and unique experience. Maybe there is even a way to surprise your customers in a positive way. Customers love this personal touch.

Retail 52

Retail Customer Experience Social Media Start-ups 52

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. Oh, and we’ve also chatted about what our favorite Nicolas Cage movie (yes, you read it right) can teach us about life – and ultimately, ourselves.

AI 118

AI Start-ups B2B Predictive Analytics 118