Callminer

NOVEMBER 13, 2018

Quentin (Quinn) Burrell, Business Analyst at financial services provider First Associates, received one of the prestigious LISTEN Awards for his efforts in spearheading implementation of the automated CallMiner Eureka agent scoring system.

Artificial Intelligence 260

Artificial Intelligence AI Sales Innovation 260

Zendesk

AUGUST 3, 2022

It’s easier for the competition to copy products than customer experience, so fintechs are doubling down on their customer service as a key differentiator. Eureka Cindy Pratiwi, customer success manager at Xendit. It’s not a coincidence that Chime, the largest and fastest-growing neobank in the U.S., Put your customers in control.

CX 98

CX Omnichannel Start-ups Customer Service 98

Callminer

APRIL 10, 2019

We’re delighted that CallMiner has been named by Call Centre Helper as one of the Top 10 providers of Contact Centre Software and Technology for the third year running with Eureka Coach. Eureka Coach enables contact centres to build an agent culture that underpins an excellent customer experience, improved compliance and reduced risk.

Technology 28

Technology Technology Compliance Customer Experience 28

SixteenVentures

APRIL 19, 2022

Product changes. Remember, gold miners shouted, “Eureka!” Why did you let me do that? Why is this happening? Things that trigger this might be: Unexpected charges. Required upgrades. Uncommunicated Planned Outages. Reassigned CSMs / AMs. Sudden Handoffs. Pricing changes. You don’t want your customer to have an “Aha!”

Customer Relationship Management 114

Customer Relationship Management B2B CRM Technology 114

Callminer

APRIL 23, 2019

Redact: One of the most streamlined and sophisticated methods for maintaining PCI compliance is to use a solution like CallMiner’s Eureka Redact. This should cover expanded regulatory expectations, and more importantly, best practices for audio recordings when business, products, and offers are discussed.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Engineering 225

Engineering Start-ups E-commerce Sales 225

ProProfs

MAY 30, 2019

Do you want to test the consumer response/expectation before a product launch? Do you want to know how to improve an existing product or do better than the big brands out there? So save all your moolah and thank us later for this Eureka moment. Read More:- Wanna Build a Better Product? Don’t believe us? Include CTA.

Social Media 75

Social Media Start-ups Gaming Education 75