Callminer

OCTOBER 21, 2022

CallMiner's VP of Product Management shares highlights from release 2022.10, including Coach enhancements, new Solutions Catalogue language support, and screen capture ingestion and playback.

Innovation 140

Innovation 140

Logicalware

SEPTEMBER 28, 2021

To help contact centres tackle these new challenges, today we have released an exciting new product and an array of new features in the Puzzel Customer Service Platform. Puzzel Quality Assurance is our new quality assurance solution. It includes everything you need in a QA solution, including the ability to: Build? Puzzel’s new?integration?with?

Customer Service 98

Customer Service Scorecard Construction Actionable Insights 98

The Customer Service Blog

JUNE 23, 2022

We are faced with a catalogue of issues: skills shortages after pandemic layoffs, supply chain shortages linked to international conflict, and now spiralling price inflation. Cementing loyalty through effective understanding and servicing of vulnerable customers requires adhering to a set of service and product principles.

Customer Service 52

Customer Service Customer Experience 52

MattsenKumar

OCTOBER 10, 2021

A contact center run by a business process outsourcer (BPO) is a group of outsourced agents who learn about your products, services, policies, and brand voice to handle client requests across many channels on your behalf. Catalogue Management Outsourcing.

E-commerce 52

E-commerce Finance Compliance Sales 52

Comm100

DECEMBER 8, 2020

With Covid-19 either forcing branches to close or visits to decline, VantageOne looked for a solution – and landed on video and audio chat. With video chat, agents can even showcase and demonstrate products to customers, giving them more detail than you could even get from an image.

Customer Satisfaction 52

Customer Satisfaction Retail Customer Service CX 52

1 to 1

AUGUST 31, 2020

But what does it mean when the usual factors that drive customer loyalty—product, price, place, and promotion—have been stripped away or nullified? We’ve already taken the photographs, we’ve already printed the catalogues. Plus, retaining customers costs less than continually acquiring new ones. But we’ve already made the clothes.

Customer Loyalty 26

Customer Loyalty Net Promoter Score Contact Center Retail 26

Aquire

AUGUST 27, 2021

The only option then was to walk into a store, or if you were feeling particularly adventurous, perhaps buy from a mail order catalogue. Say, for example, the customer is in the beauty products section. These smart barcodes give you total visibility for products all the way through the purchasing process. No problem.

Retail 98

Retail Technology Technology AI 98