Intercom, Inc.

NOVEMBER 18, 2020

Tools and platforms such as Shopify, Stripe, and Vend have revolutionized the way retailers work, removing common obstacles and allowing companies to grow and scale, both online and offline”. Loren Padelford, Vice President and General Manager at Shopify Plus, proposes that, ultimately, this is the very essence of retail.

Retail 239

Retail E-commerce Innovation Customer Expectations 239

Intercom, Inc.

MAY 7, 2020

This episode features conversations with: Loren Padelford , General Manager of Shopify Plus, on how are individual stores coping with their move online. With a million customers in 75 countries, Shopify has become the platform of choice for those looking to make the leap to selling online. Open the digital door. Recommended Reading.

Sales 210

Sales Retail Government CRM 210

Customer Think

NOVEMBER 19, 2021

The common thread amongst the top-performing Shopify stores, at least, is the total adoption of […]. Data-driven segmentation and personas drive digital personalization The skyrocketing consumer demand continues to cause more aggressive competition in the online retail industry.

Customer Experience 125

Customer Experience Retail 125

Customer Think

MARCH 26, 2024

While traditional giants like Amazon and Shopify continue to dominate the landscape, a new breed of solution is gradually emerging— hyperlocal ecommerce delivery platforms. Introduction There is little doubt about the fact that the ecommerce landscape is undergoing a dramatic shift.

Technology 40

Technology Technology 40

Qualtrics

DECEMBER 31, 2020

As part of our Breakthrough Builders podcast series , our VP of Tech Jesse Purewal chats with Shopify VP of Engineering Farhan Thawar on why you only need 15 minutes with a candidate to make a hiring decision, and the one thing you should optimize at the expense of all others. Listen to the full conversation with Farhan. Learn More.

Engineering 26

Engineering Start-ups 26

Zendesk

MAY 4, 2021

Zendesk’s ecommerce solution includes pre-built, out-of-the-box integrations to Shopify, Magento, Narvar, Returnly, Ada and BotXO. Spartan Race is boosting sales and CSAT with Zendesk + Shopify integrations. Then, they integrated Shopify to centralize their customer service and ecommerce data. “We inquiries via the AI.

E-commerce 96

E-commerce Retail Sales Customer Satisfaction 96

Help Scout

SEPTEMBER 19, 2023

Read our breakdown of Gorgias pricing, features, and the best help desk alternatives for Shopify users. Need to know how Gorgias pricing really works? Read the full article

44

44

Intercom, Inc.

JULY 6, 2022

Custom Actions and Custom Objects enable your bots to access and store live data from tools like your internal databases, Shopify, or Salesforce, and resolve more queries than ever – no code required. Boost the power of your bots so your customers get the help they need, faster. Increase email open rates with dynamic email subject lines.

Start-ups 210

Start-ups Customer Retention 210

Customer Think

DECEMBER 16, 2021

Shopify surveyed shoppers in 2020 and found that 53% of them had shifted more of their shopping online on a permanent basis. Ecommerce is more important than ever. For retailers, that means doubling down on their online operations.

Omnichannel 70

Omnichannel Retail 70

Zendesk

JUNE 9, 2022

If the business maintains its Instagram product information in Shopify , it can integrate Shopify with its CRM and CCaaS software. Shopify records the sale as originating from Instagram, and that information flows into the CRM. Say a shopper buys a pair of leggings advertised on Instagram. BOPIS (buy online, pick up in store).

Omnichannel 98

Omnichannel Social Media CRM Sales 98

Intercom, Inc.

DECEMBER 22, 2020

Shopify Plus’ General Manager Loren Padelford on how truly understanding your customer and offering them an exceptional experience is the key to commerce. We talked to some incredible industry leaders about how customer relationships have been central to their growth.

Customer Relationship 220

Customer Relationship Customer Loyalty CX Sales 220

Zendesk

FEBRUARY 29, 2024

Additional apps added in February: Shopify Cart Builder by Perfo (Support) lets you quickly create full carts for customers in the agent view sidebar. This app pulls in all the Shopify products and variants in the store and provides a UI to pick and choose variants and quantities, then outputs a URL with a pre-filled cart.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

Intercom, Inc.

DECEMBER 4, 2020

To learn more about this side of things, we spoke to Loren Padelford ( Shopify Plus) , Michelle Curtin (Head of Personal Shopping at Brown Thomas ), and Colin Harmon (founder of 3fe Coffee ) about the social changes that are driving new trends across the sector. H abits: We looked at how consumers’ shopping Habits have changed.

E-commerce 152

E-commerce Retail Technology Technology 152

Intercom, Inc.

NOVEMBER 23, 2021

The success is evident in our growth – we are now well past $200M ARR, with marketing, sales, and support teams at companies like Amazon, Shopify, Lyft Business, and more than 25,000 others using Intercom to engage and support prospects and customers to drive growth at scale.

Legal 118

Legal Sales Technology Technology 118

Intercom, Inc.

OCTOBER 15, 2018

When customers have questions about where their order is, if it has been shipped or when it should arrive, rather than have them wait while a support rep spends time looking up their order and responding, Answer Bot can respond instantly with the Shopify app. Check out the Shopify app here.

Start-ups 123

Start-ups Sales 123

Steven Van Belleghem

SEPTEMBER 29, 2021

And let’s not forget about the deal with Shopify. If an item is out of stock, a shopper can scan its UPC code and add it to their online cart to be ordered later. Walmart even experimented with drone delivery. The result was that Walmart’s third-party platform, Marketplace, doubled in size last year.

CX 123

CX Healthcare Retail Innovation 123

Intercom, Inc.

NOVEMBER 12, 2020

On the podcast, Dee talks to Loren Padelford ( Shopify Plus) , Michelle Curtin (Head of Personal Shopping at Brown Thomas ), and Colin Harmon (founder of 3fe Coffee ) about the social changes that are driving new trends across the sector. This week, we’re looking at how consumers’ shopping Habits have changed.

Retail 221

Retail B2C B2B Manufacturing 221

Zendesk

JANUARY 23, 2024

Seven months after we founded the company, Shopify surpassed Amazon in total number of monthly customers,” Wood recalls. Wood’s startup began raising capital during the e-commerce boom that happened due to the COVID-19 pandemic. The funding environment was super favorable,” Wood says. Consumers were growing weary of giants in the market, too.

E-commerce 52

E-commerce AI Engineering Innovation 52

Zendesk

JULY 27, 2023

Shopify Event Sync by Knots (Support) allows support agents to seamlessly retrieve and interact with Shopify data directly within Zendesk tickets. Capacity customers that leverage Zendesk Support as their help desk can extend their support functions with all of the offerings of Capacity.

E-commerce 52

E-commerce AI Retail Education 52

Fonolo

JANUARY 12, 2023

A 2022 Shopify report found that 73 % of customers expect brands to understand their unique need s and expectations. Access to next-level analytics . Improved contact center operations . How to Buy Contact Center Software. AI is Personalizing the Customer Experience . Today’s customers expect personalization.

Artificial Intelligence 138

Artificial Intelligence Contact Center Sentiment Analysis AI 138

Intercom, Inc.

FEBRUARY 5, 2018

It’s no coincidence that design teams at companies such as Airbnb , Shopify and Facebook are all writing about design and sharing their knowledge. As soon as I read Des’s post on product strategy, I knew it was the kind of company that I wanted to work at.

Start-ups 217

Start-ups 217

SurveySensum

NOVEMBER 16, 2023

Brand Example Shopify Community, an online forum, showcases the effective use of community forums and discussion groups. This engaging forum fosters a supportive network, enhancing user experience and brand loyalty for Shopify users. It’s a space where users connect, share insights, and collaborate on e-commerce topics.

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

Win the Customer

SEPTEMBER 21, 2020

Shopify is the ultimate e-commerce solution supporting more than 600,000 businesses in about 175 countries. No wonder there are over 1 million merchants worldwide who are selling on Shopify. In this article, we’ll be looking at ways in which you can increase sales and customer engagement for your Shopify store.

E-commerce 111

E-commerce Sales Social Media Customer Retention 111

Intercom, Inc.

NOVEMBER 13, 2018

By combining Answer Bot with the Shopify app, customers can instantly check their order status, without having to start a conversation. What’s more, when you integrate apps with the Intercom Messenger your customers can go beyond just chatting. They can get faster responses to transactional questions, like, “What’s my order status?”

B2C 183

B2C Engineering Start-ups Customer Expectations 183

Beyond Philosophy

APRIL 14, 2022

For example, Shopify, the Canadian retail platform, realized that many customer service problems were feature-related. However, Shopify recognizes that the contact center employees were the ones talking to customers. McDermott recognizes that the contact center as a cost center is a strong mentality.

Customer Satisfaction 78

Customer Satisfaction Contact Center Customer Acquisition CX 78

Aquire

AUGUST 2, 2021

If you’re on Shopify, or plan to use it to improve your cart checkout process, listen to this podcast to learn more about growing your Shopify brand and offering superior omnichannel experiences. So, here’s how you do it. How to perform ecommerce shopping cart optimization in 8 steps.

E-commerce 84

E-commerce Start-ups Sales Omnichannel 84

Totango

FEBRUARY 12, 2021

For even greater accuracy, companies such as Shopify have developed more advanced churn formulas which use average number of customers per day. Advanced formulas are also used to predict future churn. What Is Customer Churn Rate: An Example.

Customer Retention 81

Customer Retention 81

Aquire

JULY 23, 2021

Listen to this podcast on how to improve your service and grow your brand on Shopify and beyond. Related: Your Ecommerce Information Center: Get free Shopify educational resources to help you grow your brand and forge strong customer relationships. Want to deliver digital experiences that resonate with your customers?

Manufacturing 98

Manufacturing Retail Omnichannel Touchpoint 98

ModSquad

MAY 13, 2021

Look for service providers that can offer trained professionals who are not only well-versed in your products, but in the tools you’re using, from Shopify to Magento to Gorgias. Smart companies look externally for auxiliary support that can flex up and down to match their day-to-day needs.

Customer Loyalty 119

Customer Loyalty CRM Customer Relationship Management Sales 119

Zendesk

FEBRUARY 8, 2023

We can help make it easier to accomplish these difficult tasks: Keep up with customer demand 24/7 with self service like Squarespace and Evernote , who both gained efficiencies and reduced ticket volumes after investing in their help centers Manage a globally-distributed agent workforce like Automattic , or Stanley Black and Decker , which unified (..)

Artificial Intelligence 52

Artificial Intelligence CX CRM Innovation 52

Provide Support

JULY 6, 2017

– Brennan Loh, head of business development of Shopify. Customer engagement is the future of e-commerce. Now that global consumers are able to purchase nearly anything they wish on whatever device they want and wherever they happen to be, the eCommerce customer experience has dramatically changed.

E-commerce 59

E-commerce B2C B2B Customer Experience 59

Aquire

JULY 26, 2021

If you’re on Shopify or plan to give it a try, check out this podcast on how you can provide improved, omnichannel experiences on your Shopify store. Document Interaction provides a platform for your agents to interact with your customers’ documents safely and includes e-signature technologies for enhanced security.

Technology 52

Technology Technology Artificial Intelligence E-commerce 52

Intercom, Inc.

OCTOBER 22, 2018

But with Answer Bot and the Shopify app , for example, customers can check the status of their order without even having to wait for a teammate. Answer Bot can respond instantly with the app inside its answer so the customer can click to view their specific order details, saving time for both your team and your customer.

Start-ups 106

Start-ups Sales 106

CSAT.AI

AUGUST 12, 2021

As Shopify shared in their 2020 blog , customer feedback helps identify such repeat problems. Solving a recurring issue at its source takes another query off the agent’s queue. Redesigning a faulty part or sourcing a new manufacturer eliminates a problem permanently for the customer and the company.

Contact Center 98

Contact Center Social Media Customer Satisfaction Manufacturing 98

Win the Customer

SEPTEMBER 21, 2020

Shopify is the ultimate e-commerce solution supporting more than 600,000 businesses in about 175 countries. No wonder there are over 1 million merchants worldwide who are selling on Shopify. There are numerous Shopify partners like this hand-selected Shopify NZ Expert. They researches to design marketing strategies.

E-commerce 52

E-commerce Sales Invoicing Social Media 52

Intercom, Inc.

APRIL 24, 2018

With a brand new App Store, you can find apps you know and love like Stripe, Shopify, Google Calendar and Google Meet. So you can do things like have people sign up to your app, book a meeting or take a payment, right there inside the Messenger.

Start-ups 223

Start-ups Sales 223

Intercom, Inc.

DECEMBER 14, 2022

With Custom Actions , your bots can access and store live data from tools like your internal databases, Shopify, or Salesforce. These exciting no-code capabilities will help boost your self-serve resolution rate by allowing your bots to access information and actions in your other tools, so they can resolve more customer queries than ever.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104