Customer Think

MAY 7, 2023

The tug of war between e-commerce-specific strategies and brick-and-mortar storefronts will […] A recent study showed over 27% of millennials will increase their online spending in 2023, while half of Gen Z shoppers, who spend more time on digital channels than perhaps any other age group, favor in-store shopping.

E-commerce 117

E-commerce Retail 117

The DiJulius Group

MARCH 4, 2024

The post Retail Strategy: Experience, Experience, Experience appeared first on The DiJulius Group.

Retail 96

Retail Customer Experience 96

Adrian Swinscoe

NOVEMBER 19, 2021

The post Acquisition vs. retention marketing: why ecommerce outfits should pivot their strategy first appeared on Adrian Swinscoe. This is a guest post by Monica Eaton-Cardone, the co-founder and COO of Chargebacks911. We’re gradually working our way to a post-Covid sense of normalcy. However, […].

246

246

Intercom, Inc.

MARCH 10, 2021

Avoiding burnout at work requires a lot of different strategies, with an emphasis on self-care – this is even more important in world of remote work, where the divide between work and life is more blurred than ever. Without a proven strategy here, you’re more likely to get pulled into projects you can’t realistically accommodate.

245

245

Customer Think

APRIL 19, 2024

According to Forrester Research, in 2023, for the second year in a row, the quality of customer experience among U.S. brands declined. In addition, the Average American Customer Satisfaction Index (ACSI) was 77 (a C+ grade) in 2023 and has been hovering in the mid-70s for years. What’s the missing link? How is it that […]

Customer Experience 106

Customer Experience Customer Satisfaction 106

Customer Think

APRIL 19, 2024

Well, for starters, it is important to know that navigating this transformation needs a holistic strategy that helps you […] In the face of the quick evolution of technology and the digital realm, companies in every sector are now contending with the urgent pressure to evolve. So, how do they adapt to this need for change?

Technology 57

Technology Technology 57

Customer Think

MAY 8, 2023

The business world has significantly shifted in recent years, and I, for one, am excited to see so many companies adopting a customer-first strategy. However, like any strategy, a customer-first approach has pros and cons. Feel free […]

113

113

Customer Think

DECEMBER 20, 2022

No matter what business you are in, success depends on a good marketing strategy. A well-executed marketing strategy will help you attract your target audience, keep people interested in your offerings, and expand your reach. Not sure how to develop a marketing strategy that works for your small business or startup?

B2B 140

B2B 140

Comm100

MAY 7, 2024

Read on to explore these top strategies to transform your operations and learn how to streamline customer service within your team. How to Streamline Customer Service with 7 Actionable Strategies 1. The post How to Streamline Customer Service – 7 Actionable Strategies appeared first on Comm100.

Customer Service 52

Customer Service Omnichannel Social Media AI 52

SurveySensum

JUNE 13, 2021

A customer experience strategy is what helps you deliver delightful customer experiences to the customers. . Most startups and even large-scale organizations have a detailed CX strategy in place. Their strategy drills down to fine details as to how the customer would be served at each touchpoint — both online and offline.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

Customer Think

MAY 25, 2023

Image source: Canva for free It’s no coincidence that the more knowledgeable you are about email marketing strategies, the better your results are. Below I’ll share some easy ways you can make your emails better. Sometimes, the smallest tweaks can get you spectacular results.

Technology 137

Technology Technology 137

Customer Think

APRIL 8, 2024

I wrote today’s post for Nextiva; it covers an important topic: how to scale your customer experience strategy and includes how you can implement tools like Nextiva to support that strategy. The only true and sustainable competitive advantage brands have today is the customer experience.

Customer Experience 70

Customer Experience 70

Fonolo

NOVEMBER 8, 2022

It is also another terrific opportunity to collect customer data to inform future strategies and initiatives. There you have it: a comprehensive list of strategies to help get call center demand under control. The post 10 Effective Strategies to Reduce Call Center Demand first appeared on Fonolo. Interactive Voice Response.

Contact Center 156

Contact Center Start-ups Technology Technology 156

Doing CX Right

MARCH 11, 2024

Stacy Sherman and featured guest, Bernie Borges, explain how marketing and content strategies can enhance your customer relationships and grow your business. The post Integrating Marketing & Customer Service: Content Strategies to Solidify Relationships appeared first on Doing CX Right. Listen to the Doing CX Right podcast now.

Customer Service 59

Customer Service Customer Relationship CX 59

Intercom, Inc.

JUNE 9, 2020

These are all key components of a business resilience strategy, one that bolsters up a business that’s faced with challenges and sets it up for growth long-term. Here are a few of the strategies they shared and how you can apply them to your own business as you move forward. In March, McKinsey & Co. Make decisions quickly.

B2B 197

B2B E-commerce Legal Customer Retention 197

NGDATA

MAY 2, 2024

Source The post Use These Digital Marketing Strategies to Increase Your Visibility. Effective local SEO and diversified online presence through directories, community engagement, and local search ads can boost your success by reaching potential local customers. appeared first on NGDATA.

52

52

Customer Think

APRIL 8, 2024

Digital Marketing Strategies In today’s world, the way a business is presented online is […] Dental marketing, like other areas of marketing, is changing as a result of advances in technology and its impact on the way businesses interact with customers.

Technology 57

Technology Technology 57

C3Centricity

MAY 2, 2023

The business world has significantly shifted in recent years, and I, for one, am excited to see so many companies adopting a customer-first strategy. However, like any strategy, a customer-first approach has pros and cons. There is so much going for it, as I will explain below.

Customer Satisfaction 90

Customer Satisfaction Customer Loyalty Sales Customer Service 90

Intercom, Inc.

JANUARY 14, 2021

In this episode of Inside Intercom, we caught up with Hubert for a chat about starting small, committing to a product strategy that helps you reach your long-term goals and making sure everyone’s on the same page. Use it to make better product decisions.

Engineering 225

Engineering Start-ups E-commerce Sales 225

TeamSupport

OCTOBER 4, 2022

Businesses can set themselves up for long-term success by relying on the best B2B support software and adhering to these five strategies: Five customer service strategies to follow. There are many ways businesses can optimize their customer experience strategies. Openly discuss solutions.

Customer Expectations 126

Customer Expectations B2B Customer Service Customer Experience 126

Fonolo

SEPTEMBER 14, 2021

Your call center’s customer service strategy dictates customer loyalty, agent satisfaction, and company growth. READ THE FULL GUIDE: Creating a Customer Service Strategy That Drives Business Growth. Here are 3 key strategies that all call center leaders should include in their customer service strategy: 1. DID YOU KNOW?

Customer Service 142

Customer Service Business Growth Customer Feedback Customer Satisfaction 142

Lumoa

FEBRUARY 28, 2023

We’ll explain how to create a customer feedback strategy that collects customer feedback and creates a smart action plan that drives business results. As you craft your customer feedback strategy, you need to make sure the feedback you receive reflects each stage of the customer journey. But the path to doing so isn’t always clear.

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 83

Customer Think

MAY 10, 2024

” While many organisations recognise the importance of CX, implementing an effective strategy can sometimes feel like a climb up a steep […]

Customer Experience 52

Customer Experience CX 52

Help Scout

AUGUST 22, 2023

Learn about 10 pricing strategies based on the science of consumer behavior for inspiration and insight on how to effectively set your prices. Read the full article

Sales 94

Sales 94

Fonolo

APRIL 18, 2023

Automation Strategies to Future-Proof Your Contact Center You can lock-in easy wins by deciding to strategically deploy automation and AI in your contact center. Our new tip sheet offers three strategies to future-proof your operations and help you get the most out of these powerful new software tools. DOWNLOAD OUR TIP SHEET NOW!

Contact Center 81

Contact Center Machine Learning Sentiment Analysis Data Entry 81

Experience Investigators

MAY 7, 2024

Why Customer Experience Leaders Need to Develop an AI Strategy Today (Even if You’re Not Ready) Artificial intelligence is so ingrained in our daily lives that it’s now unavoidable — and evolving rapidly! If you’re facing a challenge building AI into your CX strategy, I’m here to help.

AI 52

AI Sentiment Analysis Artificial Intelligence Customer Experience 52

Customer Think

APRIL 19, 2024

Not only has it been recognized as the most popular and effective social media content format, but a significant portion of marketers (33%) are investing more in this strategy than any other. Short-form video content has emerged as a crucial tool for brand growth.

Social Media 67

Social Media 67

Customer Think

APRIL 19, 2024

To keep your business thriving, you’ll need to make some major changes to your marketing strategy. Between the death of the third party cookie and the birth of AI, the face of the internet is getting a major makeover. For one, a completely overhauled SERP could mean the end of SEO as we know it […]

AI 67

AI Technology Technology 67

SurveySensum

MAY 6, 2024

Personal Branding Strategies What matters most in personal branding is connecting with your target audience and paying close attention to their feedback. In this blog post, we will delve into five impactful strategies for establishing a robust personal brand in the digital era. The 2023 year recorded 4.95

Social Media 52

Social Media Start-ups Artificial Intelligence Education 52

Fonolo

DECEMBER 15, 2022

Below we’ll discuss some areas you can address when developing your call center improvement strategy. The post 7 Highly Effective Call Center Improvement Strategies first appeared on Fonolo. And that can be an undertaking, considering all the areas of the contact center that can affect performance. Improve the Customer Journey.

Contact Center 138

Contact Center Mystery Shopper Technology Technology 138