Beyond Philosophy

MAY 22, 2017

To compare prices with other suppliers. With online shopping, transactions and communication as prevalent – and as easy – as it is today, it can often be tempting to focus most of your Customer Experience efforts on getting your virtual presence right. To read reviews of your company. Getting Personal.

Social Media 144

Social Media CX Retail Gaming 144

Qualtrics

JANUARY 7, 2020

Just as families share a moral code, and parents instill moral values with their children, a company’s ethics set the moral compass for relationships with customers, between colleagues and in relation to the wider community. Ethics influence every part of your business. What are workplace ethics? Ethics are relevant in every industry.

Legal 26

Legal Social Media Non-Profits Compliance 26

ClearAction

MARCH 20, 2020

Customer-Centric Voice of the Customer Lynn Hunsaker. Customer-centric voice of the customer may seem automatic: it’s the customer’s voice, so isn’t it automatically customer-centric? may be much more fun for customers to answer than typical rating questions that are in essence like a teacher issuing a report card — blah!

Voice of the Customer 62

Voice of the Customer VOC Contact Center Technology 62

Zendesk

DECEMBER 11, 2023

At Zendesk, environmental sustainability is a key consideration of our Business Code of Conduct and our guidelines for responsible AI usage. This sends a strong signal to suppliers that more accurate data around the true environmental impact of AI services is needed. That’s roughly the emissions of India and Japan combined.

AI 52

AI Artificial Intelligence Engineering Education 52

InteractionMetrics

NOVEMBER 3, 2023

For example, some restaurants hand you a disk that buzzes when your table is ready and provide a sticky laminated card with a QR code to read the menu. As soon as we see it in email subject lines for surveys, most of us hit the delete button. Of course, I’m talking about the word “surveys”. Am I going to respond to any of them?

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Customer Feedback Customer Survey 52

SurveySensum

JULY 20, 2023

However, they suggested that I scan the product QR code on their online app. However, they suggested that I scan the product QR code on their online app. On the verge of giving up, I decided to manually enter the product code, and voila! Recently, I went to H&M, my favorite brand, to snag a new pair of jeans.

Retail 52

Retail Customer Feedback CX Social Media 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. So, what does it mean? Let’s look at a sports analogy for enlightenment. The same is true for mature humans and mature organizations.

VOC 62

VOC B2B Close the Loop Non-Profits 62