SurveySensum

JULY 27, 2022

A business can launch CES surveys to calculate the CES score on a scale of 1-7 and identify how effortful it was for a customer to resolve an issue, raise a ticket, get assistance, or purchase a product or service. But, when to launch a CES survey? It lets you brand your surveys with logos, texts, and other elements.

Sentiment Analysis 52

Sentiment Analysis Touchpoint Start-ups Customer Survey 52

SurveySensum

NOVEMBER 13, 2023

Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool? How to Choose the Right Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

JULY 15, 2022

Online surveys, undoubtedly are the best means to gather customer feedback online in 2022. Google Forms Features. But sometimes when you need to configure some complicated surveys and need to include external elements, Google Forms is not often the right answer. And for that, Google Forms is what comes to mind first!

Sentiment Analysis 52

Sentiment Analysis Start-ups NPS Customer Feedback 52

SurveySensum

MARCH 15, 2024

It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. You can analyze real-time data, gather comprehensive insights from journey-based dashboards, and identify your customer’s needs with the text analysis feature. Examples of these surveys include NPS, CSAT, CES, SSI, and onboarding.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

JULY 2, 2023

SurveySensum SurveySensum is one of the best CSAT survey tools available in the market. It is AI-powered and facilitates the creation, distribution, and analysis of surveys with ease. Renowned for NPS, CES, and CSAT surveys , it offers a comprehensive CX program that covers every stage. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Fonolo

SEPTEMBER 7, 2021

According to a recent Zendesk survey , around 42% of customers say their definition of bad support is when they get stuck in an automated system that makes it hard to reach an agent. A great IVR menu is easy-to-navigate, with logical steps in the process related to your product. DID YOU KNOW? DID YOU KNOW?

Contact Center 158

Contact Center Customer Satisfaction Customer Service Customer Experience 158

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. AskNicely streamlines the feedback collection process through various channels, such as email, SMS, and in-app messages. Additionally, new users often face a learning curve while navigating its features.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. But like every other tool, Formstack has its drawbacks.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

ProProfs

MAY 3, 2023

Bonus Read: How to Conduct a Customer Service Assessment Unoptimized features Though ClassMarker has valuable features, they are not optimized to offer a seamless user experience. Here’s what ClassMarker customers have to say about the unoptimized features, “…there is no recognition of upper and lower case.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

MAY 3, 2023

Bonus Read: How to Conduct a Customer Service Assessment Unoptimized features Though ClassMarker has valuable features, they are not optimized to offer a seamless user experience. Here’s what ClassMarker customers have to say about the unoptimized features, “…there is no recognition of upper and lower case.

Education 52

Education Text Analytics CRM Social Media 52

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. So let’s explore.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

APRIL 5, 2022

Each survey tool comes with different capabilities and is available at diverse price points. SurveyMonkey is survey software that helps organizations gain insights into their audience. SurveyMonkey is survey software that helps organizations gain insights into their audience. Limited survey design elements. Best Features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. With InMoment you do get this feature but it is complex to understand and use.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

OCTOBER 17, 2023

So, here are the important features that you should look for while choosing the right customer feedback tool for your NBFC. Free Version We also verified if these tools offer a free version, even with limited features, to gauge their complexity. And has a lightning-fast customer support team Best Features The product is easy to use.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

JULY 12, 2023

With customer feedback retail surveys. But more often than not, retailers make mistakes while designing their retail surveys which prevents them from gathering optimal results from their customers. And how you can avoid them when creating your retail surveys. You liked the product so decided to fill out the survey.

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Net Promoter Score 52

SurveySensum

JULY 12, 2023

With customer feedback retail surveys. But more often than not, retailers make mistakes while designing their retail surveys which prevents them from gathering optimal results from their customers. And how you can avoid them when creating your retail surveys. You liked the product so decided to fill out the survey.

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Net Promoter Score 52

SurveySensum

SEPTEMBER 20, 2023

One day, you receive an email from the school district’s administration asking you to complete a teacher feedback survey urgently. However, as you start the survey, you quickly realize it’s lengthy and time-consuming, estimated to take 30 minutes of your time. What is Survey Fatigue? No one does. Let’s talk about it.

E-commerce 52

E-commerce Touchpoint Customer Satisfaction Start-ups 52

ProProfs

JULY 11, 2022

Since nobody wants to skip on a good giveaway opportunity, the response rate is not an issue. Well, you can always use marketing or user research surveys using tools like Qualaroo to know your target audience better. . Remember, You Are Making Fun Quizzes, Not Surveys. Don’t Forget About Branching Logic. How to enter.

Real Estate 52

Real Estate Sports Social Media Education 52

ProProfs

NOVEMBER 1, 2023

You’ll learn about their core features, associated benefits, pros and cons, and pricing structures. Features 100,000+ Ready Questions to Save Time Easily create quizzes and assessments on any topic by choosing from over 100,000 ready-to-use questions. Features Quiz Creation Create quizzes and tests based on your learning goals.

Education 52

Education Start-ups Gaming AI 52

ProProfs

MARCH 30, 2022

Some of the best audience engagement tools out there offer quizzes , polls , surveys , conferences , and many other features to boost audience engagement. . Now let’s take a quick look at some of the best audience engagement tools through a feature comparison table. . Feature Comparison Table. Custom event app.

Gaming 52

Gaming Social Media Start-ups Entertainment 52

ProProfs

DECEMBER 26, 2022

There’s a plethora of online test builder software out there with excellent features. For that, you must take a free trial and look at the tool’s user interface and the features that it offers. Offers Advanced Features. ☑ Features: The variety of features the tool offers. Cloud-Based.

Education 52

Education Start-ups Social Media AI 52

ProProfs

APRIL 13, 2023

But while Riddle has many excellent features, it may not be the best fit for everyone. Equally popular among educational institutions, corporations, non-profit organizations, and coaching service providers, this Riddle alternative packs all the features you could possibly need to create an engaging and effective quiz for any requirement.

Education 52

Education Non-Profits Social Media Start-ups 52

ProProfs

MAY 3, 2023

It offers many top features, such as diverse question types, automated scoring, custom themes, and more. You can use this list to easily compare features and prices and make the right decision. Provide instant, engaging feedback featuring images and links. With that said, you may be better off with a SurveyMonkey alternative.

Education 52

Education Social Media Compliance Non-Profits 52