Help Scout

DECEMBER 3, 2018

The rate of change is particularly tricky for agile software teams, where the product can barrel forward without support or technical writers necessarily being included. Give your team a tag they can add to a conversation, like “needs-documenting,” so they can very quickly flag an area for writers to prioritize. Choose a champion.

Customer Service 40

Customer Service Engineering Customer Feedback 40

Intercom

JUNE 15, 2021

Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale. Agile teams start small and move fast, collecting and incorporating feedback to iterate their way to bigger and better solutions quickly.

Engineering 117

Engineering Innovation Start-ups Customer Satisfaction 117

Zendesk

OCTOBER 29, 2021

Agillic (Support) helps you deliver personalized communication to millions. Enrich your Zendesk ticket view with data from your Agillic Instance. Use it to view a Recipient’s relevant data fields, trigger communications or side-effects, or track a Recipient’s Agillic communication history and interaction.

E-commerce 98

E-commerce Contact Center Artificial Intelligence Invoicing 98

Zendesk

JUNE 25, 2021

Respira Tag Files (Support) is a small app that will add tags with the file extensions of the attachments found in your tickets. For example, if there is a.jpg file in a ticket, a “ri_jpg” and a “hasattachments” tag will be added to your ticket.

Contact Center 52

Contact Center E-commerce Data Entry AI 52

Zendesk

DECEMBER 4, 2020

With many sales email automation tools, you can also use merge tags (also known as merge fields) to further personalize email outreach. Merge tags act as placeholders for specific customer information – their name, company name, product, etc. Increasing revenue month after month requires an agile approach to sales.

Sales 98

Sales CRM Actionable Insights Social Media 98

Execs In The Know

MAY 2, 2022

Gartner research puts the price tag at $14,113 per agent. Re-evaluate Your BPO or CX Partner For Agility & Flexibility. Not to mention, replacing a representative is costly. Largely, most organizations need to focus on engagement. Agents are in it to win it, literally, when they are rewarded for their performance.

CX 97

CX VOC Customer Journey Map Contact Center 97

Aquire

SEPTEMBER 21, 2021

With this new found agility and funding, Ford was able to turn its attention to creating novel projects such as the cutting edge in-vehicle communications and entertainment systems, Ford SYNC and MyFord Touch. HLC even logs the most common customer issues that come up during support interactions using Acquire’s live chat tagging feature.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

Intercom, Inc.

OCTOBER 17, 2019

” The full system I think every single software team has – no matter who you are, how you work, whether you’re waterfall or agile – is inputs. Next month it’s tagging. It’s about outcomes and outputs and their relationship, but a third thing, which is inputs.” All sorts of stuff like that.

Sales 119

Sales Engineering Start-ups Data Entry 119

Comm100

OCTOBER 18, 2018

64% of retailers are preparing internally to meet customer expectations this holiday season by transforming processes to become more agile and customer-focused. Use tags or categories to give your customers a range of ways to find the article they need. Keep the most commonly asked questions at the top of your knowledge base.

Customer Service 41

Customer Service Contact Center Customer Expectations Retail 41

ProProfs

DECEMBER 1, 2021

Use a general cognitive aptitude test to measure the speed of thought, general intelligence and intellectual agility, aptitude for learning, and more. Hire as a team by leaving leave notes, ratings, and tags on candidates. ? Build deeper insights into the candidate’s character, motivation, values, interest, aptitudes, and more. ?

Start-ups 52

Start-ups Artificial Intelligence Engineering Social Media 52

Zendesk

MARCH 26, 2021

You can easily set up macros and triggers [and] apply tags to tickets, which helps you filter out the tickets. It seems like it’s more agile and open-minded for new ideas.” — G2 review. Teams also prefer Zendesk for its superior ticketing system and automation, like macros, triggers, ticket routing, and automated replies. “If

CRM 59

CRM Start-ups Social Media Sales 59

Intercom, Inc.

JULY 23, 2018

Because smaller companies are far more agile and lean, they don’t take as long to make purchases. If you have multiple products, you should create custom campaigns for each of those and tag leads accordingly. Some general characteristics these leads share are: Large opportunity size. Multiple stakeholders. Long, complex sales cycle.

Sales 151

Sales Start-ups 151