Zendesk

JUNE 22, 2021

This allows employees to get the information they need about their health insurance, benefits, and other policies without having to reach out to HR and wait for a response. Suppose employees are worried about requesting time off, changing their health insurance plan, or gaining urgent access to a document for tax purposes.

Social Media 52

Social Media Start-ups Technology Technology 52

Customer Bliss

MAY 31, 2016

As Vice President of Customer Innovation for Alaska Airlines,Curtis built award-winning mobile apps and customer feedback programs, as well as pioneered such innovations as online bag-tags and the use of biometrics. ” The Simplification Of Health Insurance. Co-Creation. Consider reaching out to your customers wherever they are.

Customer Experience 63

Customer Experience Innovation Customer Feedback Customer Service 63

SurveySensum

NOVEMBER 13, 2023

The tool allows you to create unlimited NPS, CSAT, CES , SSI, Onboarding , and other kinds of surveys, across different industries – Retail, B2B, SaaS, Automotive, and Insurance. The tool also triggers instant alerts in case of detractors – enabling you to take timely action.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

AUGUST 9, 2022

This feedback platform is majorly used by the automotive, BFSI, and insurance industries, and is known for transparent pricing and lightning customer support. It is easier to identify and tag sentiments and emotions in real-time with SurveySensum. You can also use advanced features like tagging, word-cloud, etc., SurveySensum.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Hodusoft

JULY 26, 2023

For example, banks, insurers, and manufacturing companies can benefit from the single-tenant phone system; whereas the multi-tenant option is suitable for Internet Service Providers (ISPs), Managed Service Providers (MSPs), and Internet Telephony Service Providers (ITSPs). In most cases, the opposite is found to be true.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

Confirmit

SEPTEMBER 18, 2019

Firstly, our good friend Seth Hall formerly of Philadelphia Insurance Companies won in the Outstanding Practitioner category. Share your plans on Twitter and tag us using @Confirmit. One of the highlights of last year’s CX Day (at least from Confirmit’s perspective) was the CX Impact Awards. Want to know more about CX Day?

CX 40

CX Non-Profits Education Voice of the Customer 40

Zendesk

SEPTEMBER 30, 2022

Click on a ticket to add an internal note with call details including customer phone number, time of the call, employee local number, call duration, and a “flexfone”-tag. Or create a new ticket and profile for new customers with a single click. It offers everything you need to build an online support portal for your business.

Legal 52

Legal Finance Compliance AI 52

SurveySensum

JULY 27, 2022

SurveySensum is one of the most effective feedback platforms used by the automotive, insurance, and BFSI industries. You can customize follow-up questions easily and use filters, tags, and other elements to group your surveys to create insightful reports quickly. . Another interesting Customer Effort Score tool is SurveyMonkey.

Sentiment Analysis 52

Sentiment Analysis Touchpoint Start-ups Customer Survey 52

SurveySensum

JULY 15, 2022

It is commonly used in automotive, insurance, and BFSI industries helping them enhance their customer experience in real-time. The automated word cloud feature tags word clouds automatically and understands the trends. Moreover, you can customize the reports however you want. . Has customizable plans to suit your needs.

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52

Aquire

SEPTEMBER 21, 2021

Industries from insurance to real estate feel the benefit of implementing digital transformation. HLC even logs the most common customer issues that come up during support interactions using Acquire’s live chat tagging feature. Read all about the facts and figures behind the trends in digital transformation.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

Lumoa

DECEMBER 15, 2022

For example, a business insurance company can use VoC analytics to determine which industries they should target. Keep a close eye on your tags, mentions, and direct messages—these will be your prime sources for collecting feedback. You can apply the data to every part of the customer experience.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

SurveySensum

JULY 15, 2022

Best used by the automotive, insurance, and BFSI industry, SurveySensum meets all the business requirements you have around customer feedback better than most of the Google Form alternatives. Automated word cloud to group tags automatically. 1 SurveySensum. Quick and easy customization of the surveys to make them visually appealing.

Sentiment Analysis 52

Sentiment Analysis Start-ups NPS Customer Feedback 52

ProProfs

OCTOBER 4, 2022

In fact, some regulators, such as the US Federal Deposit Insurance Corporation (FDIC), mandate periodic assessments after compliance training. The Health Insurance Portability and Accountability Act (HIPAA) safeguards the privacy and security of healthcare data. Demonstrate commitment to compliance.

Compliance 52

Compliance Finance Government Agriculture 52

Customer Bliss

APRIL 14, 2016

Accident data for Uber and Lyft has been harder to come by, probably as a result of the fact that many drivers for both services are under-insured. Uber’s customer-facing tag line is “creating possibilities for riders, drivers, and cities.” (That said, over 51 percent of Uber drivers drive less than 15 hours/week. ).

Engineering 56

Engineering Start-ups Customer Experience 56

Qualtrics

NOVEMBER 22, 2019

Brands like Rogers Communications, New York Life Insurance and Alliance Healthcare are already using it to identify and prioritize employee insights and CX improvements. Back at HQ, you can see trending themes and organize the feedback with tags and categories to keep track of it all.

Outlook 36

Outlook Social Media Healthcare Customer Feedback 36

InteractionMetrics

JULY 22, 2019

A patient’s discussion with the billing office regarding fees, insurance, etc. Then aggregate, tag and categorize those comments and share them in weekly department reports. The look and feel of spaces including background music, how comfortable the chairs are, whether there are reading materials in new, clean condition.

Mystery Shopping 40

Mystery Shopping Hospitality Hospitality Healthcare 40

InteractionMetrics

JULY 22, 2019

A patient’s discussion with the billing office regarding fees, insurance, etc. Then aggregate, tag and categorize those comments and share them in weekly department reports. The look and feel of spaces including background music, how comfortable the chairs are, whether there are reading materials in new, clean condition.

Mystery Shopping 40

Mystery Shopping Hospitality Hospitality Healthcare 40

Intercom

OCTOBER 19, 2023

How much do you value life insurance? So, first of all, you have to make sure your whole platform is optimized – your knowledge base, macros, processes, and tags, all of that stuff has to be up-to-date. You can have more benefits, but there’s going to be a trade-off. Your base pay might be a little lower.

AI 52

AI Innovation Technology Technology 52

Comm100

FEBRUARY 6, 2018

Cloudia : Designed to improve efficiency and profitability of insurance agencies, saving time and boosting sales. AgencyBloc : An agency management system that helps life and health insurance agencies grow their business with commissions processing, integrated business and marketing automation, and more.

Social Media 42

Social Media CRM Omnichannel Invoicing 42