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How Zendesk AI can start supporting your teams and customers today

Zendesk

But event attendees couldn’t wait to learn more, flooding the product lounge and demo stations. If an issue is escalated, the bot can tag customer requests by intent to increase response accuracy and help agents resolve issues faster. An AI solution made for CX teams is just the beginning.

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Achieving work-life balance in the hybrid contact centre

Logicalware

Hybrid working has become the norm for contact centres across the UK. This has been a huge step forward for the industry, considering just 4% of contact centre agents in the UK worked remotely full-time before the pandemic [1]. If you’re looking to facilitate a healthier work-life balance for your agents, then book a demo today. [1]

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How housing associations can leverage technology to enhance their repair processes   

Logicalware

UK Housing Associations are battling rising costs, static revenues and increasing staff turnover. Additionally, 15% of tenants have reported that their repair requests have gone unanswered. Feel free to reach out for a tailored demo or connect with me on LinkedIn. Let’s connect!

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Everything You Need to Know About Contact Center as a Service (CCaaS)

Hodusoft

Queue management Queue management features optimize the distribution of incoming requests, ensuring a fair and efficient allocation of resources. Queue management Queue management features optimize the distribution of incoming requests, ensuring a fair and efficient allocation of resources. Ask for a Free demo!

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Top 5 Benefits of Chatbots in Customer Service

Comm100

With a chatbot handling the basic requests, Canadian Blood Services saw that chat lengths increased as human agents could devote more of their attention to complex questions that needed more care and attention. To see how your company could introduce a chatbot, contact Comm100 today to book a personalized demo.

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Small Business Inbound Call Center Software to Improve Customer Service

Hodusoft

As the name suggests, inbound call center software enables easy management of incoming calls, which can range from inbound sales, queries, and requests to customer service issues and customer calls seeking technical help and support. If you want a free demo then look for companies that are providing a week-long trial.

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The State of Automated Customer Service in 2023

Comm100

Chatbots can respond to customer queries, answering the common requests, immediately and 24/7. With the common requests handled by a bot, it also reduces agent workload which can either increase support capacity or allow agents to spend more time on complex or sensitive queries – ultimately improving the customer experience.